i wish i could give it zero stars.

DO NOT ORDER FROM THIS PLACE!!! i placed my order on september 15th. on october 26th, i finally sent an email asking for the whereabouts of my order. they immediately sent ONE of the FOUR items i PAID FOR on the 15th, and enclosed a note that said the other things had been discontinued.

they provided no substitute, and NO REFUND. they also charged me the full $9 to ship one item that weighed less than a gram.

i also exchange several emails with someone that were rude & condescending.

THIS PLACE IS A RIP OFF. DO NOT SPEND YOUR MONEY HERE.

Mott's Miniatures may be fine if you don't have a problem with your order. Be sure to read their "terms & conditions" of sale! Do not gloss over them. They do not guarantee anything...their prices, their labor charges, their estimated delivery times...even their merchandise. They do not guarantee that the brand shown in the picture is the brand you will receive. If the item description doesn't include a brand name, beware. They'll charge you a fee if you want to cancel an item from your order...for example, if it isn't currently available. They will charge you a return or restocking fee if you want to return an item...that is, IF they accept returns on the item you want to return. If you don't pay any add on charges, like for an item you return, they'll turn your account over to a collection agency. If you have a problem with your order, don't call them! That makes them really mad, and you'll get a scolding email complaining of your "improper communication". Also, don't click on that button that says "EMAIL for all Customer Service"...that doesn't mean returns or complaints. THAT you can do only via a written, mailed letter. Look them up on the Better Business Bureau BEFORE you order. Do not expect them to be nice. Grovel if you really want your complaint resolved. O.K., now you are forewarned. If they have something you really like that you can't find anywhere else (and they do have such items), then order keeping all this in mind. Many customers order and get exactly what they expected, when they expected it and with no problems. You just have to decide if you are willing to take the risk as to whether you will receive your order with no errors in it.