I have been a member of Bally Total Fitness for over 3 years. I always go to the Bally gym on Pineville-Matthews road in Charlotte. It seems since this past summer they have had horrible trouble with the temperature at the gym. It is so hot in the afternoon if you were to go to the gym after work. The cardio equipment also always seems to be broken. I've gotten on equipment before that didn't have a repair tag and it would either not power on, the resistance weight was clammed all the way down or it wouldn't clamp down at all. Many times I have to try a few machines before I find one that isn't broken in some form.

I had an experience today that was the worst I had ever had. I complained about the heat (again, because if you don't say something, how are they going to know that there is a problem). The guy working that I told it was hot in here to, said that he was hot too. (keep in mind, he wasn't doing any work out activities, but just working behind the counter). I asked him to make a note. He said there wasn't anything he could do. I told him he could at least record the complaint. He continued to argue, so I walked away. As I was walking away he said "It's your problem". What!? The heat is my problem!? Then I went to the treadmill and was running. He then proceeded to embarrass me by bringing out a huge fan and placing it 2 feet from where I was running! I asked to speak to the manager and I'm now looking for a new gym.

Unless you like working out in a sauna, on broken equipment, I don't recommend this gym.