The fax machine in and of itself would've gotten a "4", but the customer service drops it down to a "1", probably the most venemous "1" I could possibly give on RIA.  

Okay, so we got an HP all-in-one for work, because our ancient all-in-one had finally kicked the bucket.  Got the service package and everything, we intended to treat this thing right and make sure that it lasted as long as its predecessor did.  Which was fine, but then incoming faxes stopped coming in.  Luckily, we had another ancient fax machine that we hooked up while we were trying to get this thing fixed.

After about four different service calls and no fixes, one guy came in to download a software update from his own laptop to our fax machine.  And I didn't realize that this was even possible, but HE DOWNLOADED A VIRUS ONTO OUR FAX MACHINE.  He even called his boss in to try to help fix it, but to no avail.  So, now not only does our fax machine not receive faxes (which is a pretty big part of a fax machine's job), but now it has occasional error messages when we try to fax things out.  Fantastic.

So, they leave, and nothing is fixed.  We call HP again, and they refuse to send anyone out to fix it because "software issues aren't covered by the service contracts".  Are you kidding?  You guys downloaded it on to our machine in the first place!!!  After asking what exactly the service contract DOES cover, our ordering girl got hung up on by one of their representatives.  She called back, and was told stoutly that we'd have to update the software ourselves (the software their representatives were unable to update while they were there before) and try to deal with the virus that they've downloaded.  After several hours of trying to get it fixed ourselves while on the phone with these guys, they finally relent to sending out another representative to fix it.  And it STILL wasn't fixed.  

We've had enough of this.  We call HP and demand the money back.  HP Customer Service directed my co-worker to the department where she ordered the machine from (we ordered it directly from HP), and then he directed her back to customer service, and everyone kept telling her "we can't help you".  Finally, they broke down and said "we can give you credit for our other products and services".  The amount of stress was almost tangible as my co-worker said "We are EXTREMELY unsatisfied with your service.  Why would we want to have MORE of your products?"

Maybe the experience would be fine if the machine wasn't faulty to begin with (maybe I'm just extremely bitter that we have a fax machine that can staple paper, but can't accept nor send out faxes.  That's one very expensive stapler), but I can very firmly say that I will never buy an HP product again if I can help it.  Our clinic definately won't, and my co-workers are swearing off HP, too.

The best thing about the fax machines from HP is that they are compact in size and value for mony. HP  fax machines offer a lot of features which other fax machines miss. Likethere is a one line 16 character LCD panel which displays the date and time when the fax is not in use and the status of a transmission when in use. It will also display the caller-id of the incoming fax. When sending a fax, it will display the name and number of the recipient if you are using stored number or just the number.You can store up to 80 numbers on the speed dial; each entry can store the number and a brief description. It has 1 megabyte (1024 KB) of memory available for scanned pages which can hold about 100 pages. That means you can scan up to a 100 pages in memory before sending. HP fax machine series is good in performance and durable.

absolutely the best in quality. Well built and cost efficient product. very satisfied.