RateItAll: The Opinion Network

I am a Summit member of Frontier airlines which is their highest status. I have really noticed a decline in performance. Their customer service agents, both at the counters and the phone are starting to act just like everyone else. If they are going to start treating their highest level members like crap, I might as well go to United, where I expect to be treated like crap but they have a much larger route network.

Frontier Airline is offer low price ticket but is not lowest price. This airline does not have any special program for senior people who usually have health concern and can cause change the trip any time. Let compare this Frontier Airline with Southwest airline + Fare Ticket: This compare at same time book ticket for 14 days advantage to travel date from Denver CO to Phoenix AZ for a senior person. - Frontier Airline: $69.59 (one way) - Southwest Airline: $59.99 (one way) + Exchange Fee: - Frontier Airline: $100 - Southwest Airline: $0 + Applicable fare difference - Frontier Airline: Assume you currently own a one way ticket with $175 credit, and now you change your mind and want to rebook to another fare * Travel to new fare with lower price: Example your new fare with a price ticket cost $88.60. This airline will charge you more $100 exchange fee and you lost the $175 - $88.60 = $86.40 difference amount. In this case if you agree to change your ticket will be cost $275 for the new fare. What do you think in this case? * Travel to new fare with higher price: Example your new fare with ticket cost $203.84. In this case you must pay more $128.84 ( $100 exchange fee + the fare difference $203.84 - $175 = $28.84) for this change, and the final price for the new fare is $303.84 - Southwest Airline DOES NOT charge you $100 exchange fee. You only pay the difference if you want to change travel to another fare with higher price ticket, and the Southwest Airline will keep the difference as your credit to apply to your next trip if you want to change to another fare with lower price. Hopefully this can help you save some $ and have fun trip

I flew Frontier Airlines for the first time August 2007 roundtrip from Houston to Las Vegas (stopping in Denver of course). This airline royally sucks. The flight crew was mostly rude and leg space is very limited. They don't serve any food. The biggest thing that pissed me off was on my way back I checked in four bags but somehow only three made it on the plane. I guess after they realized they're mistake the put the fourth bag on a Continental Airlines plane that was to arrive in Houston around the same time. Needless to say I have not received my bag. If I wanted my bag on a different airline, I would have flown on one. The bag contain a very sentimental gift for my kids that was to large for carry on. I was really looking forward to giving that souvenir to them after being away from them that long for the first time. Frontier f*ck it all up. I will NEVER fly them again. TAKE HEED!!!

Frontier Airlines was not helpful nor truthful about a delay on a flight from Orange County CA (John Wayne Airport, "SNA") to Denver and then on to Indianapolis on August 2, 2007. The flight was to depart at 8 p.m. We arrived and were checked in by 5:30 p.m. At ~ 7:20 p.m., with a "published" boarding time of 7:30 p.m., no one from Frontier was at the gate. We overheard another customer state that she was told that the flight would be delayed and that anyone making connections out of Denver most likely would miss the connecting flight. The "board" still read an 8:00 p.m departure time. With no Frontier agent/service availabe the "gate side" of Security, my husband went back out to the ticket counter as I tried to call Frontier. After 24 minutes and 12 seconds on hold, an agent responded on the phone, at the very same side my husband came through Security again and said he had been told the flight was cancelled. He was told we were rebooked on Continental on an Orange County (CA) to Newark NJ flight with a connection "BACK" to Indianapolis from Newark. We had to retrieve our luggage from Frontier, check in at Continental with our luggage, re-enter the Security line and get to the gate in ~ 15 minutes. Because of the way our tickets were issued by Continental, we were "randomly selected" for the thorough Security search.
Other Frontier passengers, who had Denver as their finsl destination, were told "the best I can do for you is a 9 a.m. flight tomorrow morning". The flight did finally leave CA at 10:00 p.m. arriving at Denver at 1 a.m. for those who were able to get on it.
Although we are happy that we did make it to Indianapolis by 8:45 a.m. (rather than the expected 5 a.m. arrival time we had hoped for), it was a grueling 5 hour nonstop to Newark NJ in a full Continental plane in middle seats and then a 2 hour flight back to Indianapolis.
At no point from the check-in at Frontier was there any attempt on their part to page passengers who had already checked in and alert them to the delay, possibly making some other arrangements possible.

Have always been on time for me, friendly staff....the guy at the check in counter was cracking jokes and doing voice impersonations and the individual TV's are cool.

Departing flight was 7 hours late due to mechanical failure. Frontier lied when they said they put me on another flight. Made me miss my connection in Denver. Unfortunately, no more flights were available that late at night. Frontier also refused to pay for a hotel. The hotel cost me more than the flight.

I recently flew from Chicago/Midway to Seattle via Denver on Frontier, and I could not have been happier. Friendly staff who were happy to help where they could, flights that left on time and arrived on time, plenty of entertainment options. I look forward to flying with them again.

Also, I am a frequent flyer member, and the booking rules for this are so easy-- I had no problem (and no extra cost) when I needed to switch a flight.

Here's all you need to know about Frontier: There's live TV from every seat (for $5), each plane has an animal painted on the wing that is promoted on the flight (Earl the Walrus!), the fares are pretty cheap.

If any of those things sound appealing to you, Frontier might be the airline for you.

Oh,where do I begin? I will start by saying that their policy and customer service is TERRIBLE! My son and I were going to the Seatac Airport so he could go to Denver. We arrived 1 hour prior to departure and were told the deadline for check-in is 45 minutes before departure. Well the lady,Billie,had an aditude to begin with. She was giving us a hard time about UMs [unacompanied minors] taking more time than "a normal check-in".So eventualy we asked for her supervisor's name and #. Then she said that we would try to make the flight well after the 45 minute deadline. She gave us the UM sheet and a 40$ fee and I said "I still want your supervisor's name and #".Then right after that she said " Ooopps,he can't go on this flight". So she called her supervisor as we were telling cutomers of Fronteir what we thought and knew about it. There was a guy who heard what she was sayingto the supervisor, then said "No she's not!"We waited about 2 hours for the supervisor! He gave us the hardest time! Needless to say we didn't make the flight so, DON'T FLY FRONTIER!

Frontier Airlines is a fairly new airline that is based out of Denver, CO. I personally found it to be the best airline to take while living in Denver. Their frequent flyer rewards program is actually useful and I was able to receive a free roundtrip ticket after about a year and a half of (alot of) flying. Their fares are reasonable, their cabin room is decent, a snack is provided and the flights are usually smooth. They even have a tv on the back of the seats to show you where your flying over and of course the usual $5.00 for directTv. The only downfall of this airline is that no matter where you fly you have to stop in Denver. Also international flights are limited to Calgary, Canada and Mexico and are expensive.

It is called a discount airline, but it reminds me of how pleasurable flying used to be. They actually serve food on flights, the seat pitch is nice, with more leg room, and to be able to fly nonstop somewhere these days is fantastic. Most B737's I have flown on are cattle cars, but the Airbus has more seat space. They do tend to change flight times more than I would like. Overall, I would be willing to pay a little extra to fly on a comfortable airplane non-stop.

Helmut, I'm glad for you on both counts.

I flew to Phoenix recently with this airline and was pleased with just about everything. The crew was friendly and we didn't crash. That's about all I'm concerned with.

I flew them from DC to Las Vegas (connected through Denver) and was VERY pleased with everything. Chatty, friendly crew, smooth flight, attentive service, and best of all, a small TV screen in the back of all seats. I am a geography buff and like to know what I'm flying over--and that navigational map was great. I don't need DirecTV to keep me entertained, but they offer it. And the planes are beautiful, inside and out. Love the animal pictures on the tails. Only drawback is not enough flights on the east coast, but I will fly them whenever I go west.

A great airline! I flew on business from Orange County to Denver, and it was way better than expected. The slogan now is that they use only new airplanes...and I have to say this airplace was beautiful. It was pretty roomy...much roomier than expected. Each cheap seat had its own LCD screen in the back of the seat in front of you, that showed DirectTV, as well as an up-to-the-minute naigational map showing your location on your route to your destination. I hate flying....because the turbulence bugs me. On this plane, I never noticed the small amount of turbulence, because I was so entertained. It was a super smooth flight, and the pilot made an excellently smooth landing. Staff was wonderful, and snacks were better than expected. Definitely much better than I ever expected!!!

This airline is only getting two stars because of their safety standard, both times I flew with this airline I always felt safe. But overall, this airline is bad. Rude flight attendants, horrid food (if you get any), no entertainment, and the seats are uncomfortable. I will never fly with this airline again, even if they do have cheap tickets...no thanks.

Frontier is great, and a lot less expensive than the major carriers. They're getting new planes, which should be a great addition. They don't usually have a lot of flights per day, so you might have to be flexible, especially if they cancel a flight. But I've flown them over twenty times and it has been a good experience every time.

I flew Frontier for my last two flights, and I had a good experience overall. One thing that stood out was how nice the flight attendants were. One woman even offered to carry my bag down the aisle of the plane, which has never happened to me before on another airline. On my flight to Las Vegas, the flight attendants organized an entertaining betting game. The snacks they served (hot pretzels with mustard, chips and salsa, and Wheatables) were tasty and and a nice change from the standard bag of peanuts. The only drawback was that one of my flights was delayed by an hour- hardly anything to complain about these days, though. I definitely plan to fly Frontier in the future whenever I can.