I recently flew US from Seattle WA to Lexington KY. It wasn't a horrible flight at all and I received plenty of attention from the crew. Was not my best flying experience, but far from the worst.

Not bad at all... especially in comparison with United. I repeat, do not fly united!!!

Let's see. How long does it take to fly across the country? Three days if you go on US AIRWAYS. My daughter and her friend had tickets for Saturday afternoon leaving from NH to arrive in Spokane late that night. A delay at one of the stops meant they would miss their connecting flights, so other flights were found, but they were for the next day. They already would miss half a day of the camp they were going to, but decided to go ahead anyway. On Sunday, they were late leaving for Philadelphia where they would change planes but managed to arrive in plenty of time for their connecting flight to Phoenix where they would board the plane for Spokane. Well, after a four-hour delay, they had to get another plane to Phoenix where they missed the last connecting flight. Thankfully, I have friends in that city so she picked up the kids. But now, it's Monday--and we can only imagine what horror it will be getting to Spokane today, and missing another half day of this expensive camp.
To top it all off, the customer service people were rude to the kids, who were facing being stuck in a strange city, and staying in hotel rooms by themselves. But the final kicker was that when they landed in Phoenix, they were not allowed to take their luggage---being told that it was on its way to Spokane. Hello? You can get the bags across the country but not the passengers? So my daughter and her friend were forced to stay over night with nothing with them--no change of clothes, no pjs, no toothpaste...
Please, pray for these two teenagers as they spend their third day trying to get to camp on this most horrible of airlines.

Seriously? I dont understand why people still fly these crammed airplanes when others like Jet Blue and Virgin have spacious seating and comfortable flights at more than the time less the price!! Service is always pleasant, but I just don't go there anymore....not so much!

I know many people have had problems with US Airways, but I Am not one of them. My flights have always been on time and my baggage has arrived. There was one incident in Vegas where they overbooked the flight and were offering a free flight for a future travel. I did not take it ,but thought it was fair. Flying a US airline certainly is not like flying a Euro airline, but my experiences on US Air has always been good.

US Airways is not a good airline. Service is horrible. US Airways staff are not good at telling customers about the status of flights, including delays and issues with planes. They seem to only think of you as someone who is giving you money, rather than as a person. If you can choose another airline over US Airways, definitely do.

Well, there's just a lot to hate!

First- the customer service is just awful... even for an airline. I was astonished to see that after changing my reservation, that the email confirmation showed a different amount and even a different credit card charged than the one I gave the agent over the phone.

On the second call to see what the problem was, I got an overseas call center with a person that I was not able to communicate with... we got nowhere and the call ended with the agent hanging up with me.

On the third call I was once again routed to an overseas call center. The supervisor I requested was unable to understand my problem. They apparently are unable to do more than read a script to callers. I was and am so frustrated...

I hope the flight goes better. Should I even trust this company to get me to my destination? I hope they put me on the correct plane.

In any event, I am seriously not going to use this company EVER again! It's not worth the cheap fares and let's face it, one airline is just like another... seats that make an hour feel like 3 and unless you pay for first class, you will be smelling the guy's hair in front of you.

Oh, and by the way, they are going to charge me $50 for one checked bag, each way...

I wonder if I should bring change for the bathroom once I get onboard...

Terrible communication. Changed our flights, no email, no seat assignments. It's now up to the consumer to stay on top of your reservations, check every couple of weeks for changes. Not a nice way to treat a customer who gives you money 10 months in advance to secure the desired flight. Then they change it without notification.

US Airways only cares about your money...rip you off and hope you don't come back! My wife recently booked a flight for me online from SLC to Cancun. About an hour later, I realized that the flight was $100 more expensive than the Delta flight. So, I called US Airways to see if I could get a refund. They said NO. Once you give us your money, we'll never give it back. And if you want to change your flight, we will charge you a $150 change fee. I couldn't believe it. Delta let's me cancel my flights and fully refunds me as long as it's before midnight of the following day. What about my Right of Rescission as a consumer? I feel taken advantage of by US Airways, and I will never fly them again!

The other things about US Airway is their pricing strategy. The prices on the website are constantly changing. We bought 1 ticket for $450 and an hour later the same flight was $550. Then, I checked the next morning and it was $500. Sometimes when you put "2" passengers instead of "1" in the flight finder, the fares will be $10-25 higher. This airline is a joke. I will gladly pay a premium to fly another airline. I had a similar experience when i flew on America West 5 years, and I can't believe I let myself fall for this low service, dishonest airline again!

I booked flights on US Airways for me, my wife and my 4 year old son on Orbitz.com. (This is a dual rant against orbitz and US Airways.) There was no mention that the lowest fare quote they gave me was for three middle seats (US Air apparently charges more for aisles and windows -- total BS). When I arrived at the airport they told me that we had 3 middle seats -- meaning my 4 year old son would be sitting on his own next two two strangers. The US Air ticket agents said check with the gate agent. The gate agent said check with the flight attendants. Then when we were finally on board, the flight attendants said, "We are not allowed to re-seat passengers, or ask passengers to switch seats." Why couldn't they have mentioned this at the ticket counter or online or at the gate?? We are on the plane at this point, my 4 year old son is totally distressed sitting in a row by himself as the other passengers file onto the plane. Thankfully a guy next to my wife, who had probably paid extra for his aisle seat, was kind enough to switch with my son. I can't imagine this is the first time US Air has had this happen and its unconscionable. This is the most poorly run airline I have ever flown on, and I will pay extra to avoid it in the future.

Had to cancel a flight, ticket said $150 cancellation fee. Can't use the credit on the Internet, need to call them, they bumped the flight $100 over the Internet price. Actual charge $250. Complained, they said even though the seat was the same one as on the Internet it had a different classification so it was more. Last time to use this real budget airline. Hope the go bankrupt then possible a real airline can take the routes.

dont buy tickets from US airways, they will try to trick you! i booked a ticket for myself from hartford to florida and then right away went to book another ticket for my bf, and in those couple of seconds, the price went up $120!!! to make it worse, 4 days later, i checked the pricing again for the exact same flight and the price was back down to the original price. i called them and asked what was the deal-- were they trying to trick me? the person on the phone said no, it's all about availability. ha, availability! there were plenty of coach seating available right after i booked my ticket. i know i definitely did not take up the last seat at that certain price. im sorry, but i refuse to fly on an airline that tries to trick their customers just to gain profit. completely immoral, no standards, greedy... i don't need to deal with that.

This airline consistently moves people's seats and does not even honor reserved seating. No food ! No movie!  No drink ! Nothing is included and this greedy airline has you packed in like a sardine. Unfortunately, I live in an area where this arline is one of the few that can take me where I need to go, but I will be making an extra effort to try to book another arline the next time I need to fly.

I'm officially knocking off a star.  I went to select my seats for tomorrow's flight, and I saw the option "choice seat, $5".  Huh?  So I clicked on another seat - and any seat you select is actually a "choice seat", so unless you want to be randomly placed in the middle you're paying $5.  Last month I flew them, and payed $5 to check 1 bag.  And the non-alcoholic drinks now cost $.  Profit margins have decreased so prices increase - I get it - but I'd rather pay the extra $10 on a ticket then get tacked on for each of these so-called perks.  Admittedly I don't know what I was thinking when I wrote my old comment.

OC 7/4:  I've had very good fortune with these guys, the planes have been renovated with leather seats, I haven't had issues on delays or lost bags or anything like that on several flights with them over the past couple years.  I've found there prices to be the best, particularly when flying x country.  It's true, you will have to pay $5 for a snack pack, and they don't give pretzels or anything typically, but I'll take that trade and save $50 on the flight. 

A group of us flew from Nashville to Los Angeles connecting in Charlotte. The flight went smooth and the crew was very nice. However, the debacle that occurred on the plane was something of sheer amazement to us. A gentleman on the plane was sitting by a woman and started masturbating in front of her, 4 rows in front of us. Rather than get up and report him, she tried to just turn and ignore him. After about 10 min he told her he had something for her. She said, she thought he was going to apoligize or something, but he cummed all over her. Later we found out that a woman nearbye was breastfeeding and it was too much for him to handle. This may sound far fetched, but this actually happened. When we got to Los Angeles, police boarded the plane and took the man into custody. It was truly a surprising experience for all of us.

I think this airline should be renamed "I don't give a crap airline & i charge for everything airline & i have the rudest staff airline & i always have huge delays airline that i blame on the weather airline"

Chicago to Athens Greece with Stop in PHIL on the way to Greece stopped in PHIL 2 hours on the runway.
On the way back stopped in PHIL 4 hours on the runway and then took us back to airport and had to stay in airport for an additional 12 hours with a 3year old and a 1 year old.
The staff is rude does not care about anything and treated us like crap.

I would not fly them again even if iwas given free tickets.

US Air is at the bottom of my list of major carriers.  Even when you pay for a pricier ticket, you are invariably nickel-and-dimed by relatively unfriendly staff.  The staff at their Philadelphia hub is a mess. Of course I have individual horror stories (being told we had a 3 hour delay, and to come back in 2.5 hours, only to have the plane leave after 2 hours with no announcement), but I prefer almost any other carrier over US Air.

US Airways to charge $2 for soda, juice, water. Yes, can pay toilets be far behind? It's not the terrorists that are keeping people at home, it's the big airlines who nickel and dime their customers.

Imagine this: you are at the airport, bags packed, dogs at the kennel, mail stopped, kids all psyched to spend a week on the beaches of Maui with their cousins. All that's left is to check in and sit back and relax. Oh by the way, US Airways reservations made a mistake and you don't really have those confirmed seats. As a matter of fact, you don't have any seats at all! That's what happened to us after ATA went under and we contacted US Airways to get tickets for the part of our trip formerly covered by ATA (one leg of our trip was originally booked on US Air). Reservations told us that we just needed our confirmation number and our original paper tickets and they would issue us our new tickets at the time of travel. I have a print-out confirming the new reservations, complete with seat assignments and a $0.00 charge. But no, they still can't honor the reservation. Not even the original flight from Denver to Phoenix on US Airways for which I hold paper tickets! So we had to plunk down $2400 to fly stand-by. We made it to Hawaii a little worse for the wear, but we did our best to forget that we now had $5000 in airline tickets (we're now fighting the original charges). The only reason I gave this airline even 1 star was that the ticketing and gate agents in Phoenix and Kahului showed us a little compassion and made us feel that someone out there really cared about our plight. Otherwise, everyone else we dealt with was defensive and rude. Guess I would be too if I had to spend my time dealing with such issues.

As others have stated the employees do not wear names tags so reporting an incident is almost impossible. I recently had a female US Airways ticketing agent in PHIL ruin my whole traveling experience. After being treated like a 4 year old and having her repeatably refer to my traveling companion as my "boyfriend" in a rude tone, she demanded an apology from me after I said nothing and complied with everything she requested.
All I can say is "Never again on US Airways."

Travel with them and your on "Could NOt Give A Damm" airlines. Customer care - you are joking. Keep to a schedule - never been known.

Started my flight from Hartford, CT to Milwaukee, WI with a layover in Philidelphia. Let me tell you this... I will NEVER fly with them EVER AGAIN!! Once in Phili my plane was delayed due to another plane being before my flight at the same gate. They redirected my plane to another gate. 40 minutes later they said they were taking voulunteers because the flight was overbooked. An HOUR later they said that the plane had MECHANICAL problems and another plane was enroute in about 25 minutes. 40 minutes later they cancelled my flight due to MECHANICAL PROBLEMS. Here I am with my 15 MONTH OLD SON ( the only child on the flight ) (who is sick and needed to get to the doctor )with nowhere to go and nobody to turn to. They told all of us to get in line to be re booked. They made me stand in line behind 30 other people before they would even look my way. Finally a RUDE man came over and redirected me to another person to rebook. I got to the other person, and rudely she tells me she cant help me and walks away. i find my way to another US airways desk only to be spoken to like i am a piece of crap for demanding that I am taken care of because I am with an infant. She then says "I understand that you are frustrated, but what do you want me to do about it?!" What do I want you to do about it?? I want you to learn some customer service skills and type away at your keyboard and get me on a damned flight!!!! Thats what I want you to do about it!!! She finally rebooks my ticket... philidelphia to CHICAGO 8 hours later!! I am with an INFANT for Christs sake with NO LUGGAGE!! After all of this, rude people, frustration, and tears... I finally outright bought another ticket myself through Midwest... only to find out that other people from my flight got rebooked on that SAME midwest flight for FREE!! what a joke! I finally made it to Milwaukee, 6 hours after I was supposed to arrive just to find out that my LUGGAGE IS LOST!!! I WILL NEVER EVER AGAIN FLY WITH THIS AIRLINE!!!!!!!! And I will make damned sure that I am reimbursed!

This airlines has the most terrible customer service ever esp the online sales dept. MOst of the females here are rude, have attitude and dont even TRY to help. I am never doing business with this airlines ever.

US AIRWAYS is no bueno. Good luck getting a hold of anyone at their
customer relations number 1-866-523-5333. I called for 3 hours
and kept getting disconnected as they are personally unavailable to
answer your call and suggest you try your call again later. After
googling for a while I found a number ( on someones blog) where a
live person should be able to help you. I believe it is US Airways
corporate number- ( not toll free) 1-480-693-2341 they were able to
assist me there although I did not get the desired voucher amount
that we deserved for our troubles. I will not ever fly with US
Airways again. I value companies that value their customers- this
company could care less about helping people with the problems they
encountered while flying with them.

horrible!

I have been flying with US Airways for 7 years. Last year we got stuck in the runway on a plane with our then 3 y/o for over four hours. We figured it was just a matter of the weather. The flight attendants where awful. Couldn't even get a glass of water.
This year we had our secons son and I flew to PR to see my family and brought with me my disabled husband, my two kids and thanks God my babysitter.
I saved up for a whole year for this trip. On the way back US Airways attendants pretended me to let my 4 year old daugther to sit on the back of the plane by herself and all of us separate because the flight was full and they weren't going to make changes. We finally found a good samaritan who gave up his sit so our babysitter could sit with my daughter. Then the plane was late 2 hrs to pick us up, we miss their connection in Philadelphia they had also cancelled aflight to Main becuase they didn't had a crew to go on that flight so there was about 300 people stranded in Philadlphia because of US Airways. This was a Friday and they wouldn't get us out of there until Sundsy night, no hotel, no car, no food and no luggage.
My husband was recovering from a heart attack, he starte dto get very sick as his anxiety grew, I had to spend every last penny I had driving over 14 hours home and over $500 dollars later, not including what I payed for the plane tickets originally, US Airways reimbursed $36 total for all of our troubles and tickets. To this date they refuse to answer our calls or do anything. All the customer service agents just keep transfering our calls to the next agent so "they can help us".

Well after flying delta the last few years,i've decided to boycott them,so when I fly home for thanksgiving this month to kansas city to see my folks I made reservations with this airline.connections seem good,although the tickets are alot more,I suspect that Is because I waited until 2 weeks ago to purchase them.I guess I will find out.I have a hard time believing they could be worse than delta.I shall see!

Flew USAirways for over 30 years, but have given up after continually rotten experiences this year. I now drive 150 miles round trip to fly another carrier.

Don't fly with US Airway. Their flights are never on time, and you're likely to miss your connection flights. They'll never explain what's going on and keep you waiting forever. And they'll shout you back if you want explanations.

They have also lost my baggage and they don't want to take responsibility for that. I connected to Delta and their explanation was "we don't get along with Delta. Their response on the phone is awful too. They may offer you cheap tickets, but I guarantee that you will have much regret.

In short, if you want to have a fun trip--or a sane trip--don't ever fly with US Airway. This is THE most awful airlines you can ever thin.k of. Don't ever ever try to fly with US Airways. They are jokingly bad

rating 0
We purchased a ticket on US Airways (unfortunately, and never again) to Frankfurt Germany in April for June 27. The day of the flight, my husband (with others) was removed from the boarding area and told the flight would not make the connection in Philadelphia in time. After spending many hours in line for help from USAirways agents, he was told that no rescheduling could be done and to go home and come back at 5AM the next day, June 28, which he did, only to find the desk closed. After waiting several hours again he was told this flight was cancelled and a copy of a letter from the airline was eventually circulated among the passengers saying that no rescheduling could be done for the next few days!! He tried endlessly to get through on the phone and could not. THERE WERE NO US AIRWAYS PERSONNEL TO HELP ADDRESS THE PROBLEM AT THE AIRPORT AND NO ONE COULD BE REACHED BY PHONE!!!! We had complicated connections to make in Frankfurt so by that point he could not possibly make those connections. He had to give up meeting me at our first two destinations altogether and then focused on trying to get to our third, destination, Moscow, for which our visa required exact date arrival on July 3. Since US Airways was not available to help us, he purchased the only ticket available to get him to Moscow at the required time and date, a Delta ticket which cost almost twice the price of his original ticket since it was last minute!!!!
The US Airways problem on June 27 and 28 cost us more than $1400 in additional costs and penalties even after refund of our original ticket price, not to mention the loss of five days of a long planned trip, loss of two original destinations and business consequences of that loss, not to mention the hours of time lost waiting in lines and trying to call the airline.
Despite at least five phone calls and faxes to Customer Service and CEO Doug Parker, they refused what I thought was a fair compensation, a voucher for one replacement trip to Europe (in which arrival day and time would not matter!!). I did not expect cash compensation but that fair compromise was refused by Doug Parker's representative.
So as far as I am concerned, US Airways was incompetant in their first job of getting passengers to the destination for which a ticket was purchased , incompetant in providing customer service to help arrange alternative last minute flights after their initial failure, and incompetant in customer service handling of the complaint after the fact.

They are cheap but not worth it. We just spent 2 days in their airports and spent hundreds of dollars because of their canceled flights. They were totally unprepared for a few thunderstorms on the east coast. We waited late into the night for three hours to find out that we would have to fly half way across the country away from our destination late the next day to get home. I understand bad weather but they know the forcasts as well as we do. They need to put on extra staff to deal with it just like other businesses. I will not fly with them again.

I avoid US Airways at all cost, as I've never had one error free flight with them. We recently very reluctantly used US Airways to go to Seattle from Philadelphia - and it was rotten in both directions. Sure enough, going out we go tthe rudest treatment I have ever seen on an airline and coming back they lost a suitcase of ours.
After boarding and waiting for about 35 minutes, a flight attendant stomped up and down the aisle telling us there were weight problems- we needed to take on more fuel for the flight and they need 4 people to get off the plane - no announcement over the PA, no offer of a ticket if you volunteered. Needless to say no one volunteered - after a few minutes the gate attendant stomped up and down saying the same thing, with no offer for compensation - THEN another flight attendant practically screamed at the passengers "If we don't get rid of 4 passengers on this flight, we'll all just be sitting her all day" !! Still no offer for compensation. When my husband stopped one of the very rude attendants to ask if there was some sort of compensation she was so rude, by saying "Are you volunteering....are you volunteering - if not I don't need to speak with you!!!" That's a lot of nerve.
First of all, they should not be making the passengers needlessly worry if the plane is going to make it or not, second they were so incredibly rude to everyone on that plane, it was inexcusable.

As if that's not enough, they lost my son's suticase when we came back from Seattle - their baggage office line was more than 20 people long and they don't answer their lost baggage office phone number - in fact the US Air 800 number told me they dont' have any phone numbers for US Airways baggage claim offices, and they suggested I call airport information to get that number.

Weak all around.

My family and I travelled recently and it was fantastic. We had our 8 year old and our twin 9 month old sons. We were barely sitting together (booked too late) and they jump through hoops to sit us together and even give an open seat to our carrier. Wow! Thanks US Airways.

Terrible customer service. Greeted them with a "good morning" and a smile and I got nothing but bad attitude. They don't want to help with a problem concerning their flights and please don't have your luggage lost. Reported luggage was stille in San Juan, PR. The agent gave us a direct no. to call and verify our luggage would be sent. Woman on the other end caught a major attitude and wanted to know how we got the number. She chose not to help us. Most of the agents at the gate don't know what they are doing and make boarding a plane look like the circus. They do what they want with a terrible attitude. Constant plane delays. I heard that there are major problems between pilots from US Air and pilots from America West. That's not the customers fault. Work it out!

US Airways has made massive errors this past weekend, Jet Blue did the same recently. The State of Pennsylvania stranded hundreds on a freeway for 24 hours. What do we need to do to get this country to understand bad weather should be planned for, predicted, and dealt with beforehand?? We are trying to get cheap travel with not enough capacity and we are paying the price in needless human suffering, even what I would call refugee situations...

The Federal Government should mandate that every state and every airline show evidence that their systems will stand up for "an elderly grandparent with a diabetic grandchild" in an ice storm "during spring break". Or some such. It is ridiculous to let the airlines off the hook because "you can't predict bad weather." Of course you can predict bad weather, we know it is coming, plan for it!

They wouldn't let me in even though I came 25 minutes before the flight time. They also gave me micro pretzels on the flight. They do not have any respect for the passengers, as they didn't even delay the plane when half the customers were late because of a terrible accident near the airport.

complete disaster, i am not surprised that they are ranked so low. they have lost my baggage and i will probably have to buy some clothes and hygiene items in the morning before i have to give a presentation at the meeting. plus they told me 3 times i would get the baggage back the same day and no i have no need to worry. i wouldnt bother myself to write just to mention that they serve a cup of coke for total 5 hrs of flight, but since i am already writing for the major reason than lets mention that as well.

returned yesterday June 24, 2006. We were supposed to arrive June 17, 2006. The staff at Charlotte N.C. airport were stupid and not helpful at all. Our flight to Indianapolis was cancelled for bad weather yet our son was able to get a flight back to Indy just a couple of hours later. We had to find our own flights back. Had to fly into Dayton Ohio and our car was back in Indianapolis which is 130 miles away. We were told that there was nothing back to Indy. We were kept there overnight and were given some cots and their inflight pillows and blankets which was not much help as the Concourse D was extremely cold and they kept the lights on all night. At 4:30 a.m. they started announcing the "keep your luggage safe etc" over the loud speaker. They had us walking from one end of the airport to the other with the bad information they gave us. The restaurants all closed at 9:30 p.m. and we were not even offered coffee or soft drinks. They told us that they would not put us up in a hotel due to weather conditions which were beyond control by two members of the Charlotte staff yet I spoke with another person later who they gave a hotel room to. Our luggage has been lost as well. Stay away from US Airways!!

Deplorable service, Outrageous price, no courtesy, and they don't return phone calls or emails. AVOID AT ALL, or most, COST

Worst Airline Experiance. Horrible reservations, online and phone. No customer service, liars and cold service. Arczarihah (1cr) = worst manager ever. Expensive. Boycott and let it die.

A GOOD AIRLINE BUT THERE IS TWO MUCH IN-HOUSE FIGHTING GOING ON RIGHT NOW.

Absolutely unhelpful agents and personnel who do not know their own flights. Tried to reroute me to Richmond or Norfolk when flight to Newport News was cancelled. I had to tell them and re-book twice when I discovered another flight to Newport News on the Departure board. Then, they could not find my lost suitcase until I went to the airport and someone "discovered" it sitting in the room behind the counter. Will never fly with them again.

If you want to get somewhere on time or have a tight connection, US Air is the airline for you! (if you want to be late or miss it, that is.) The ABSOLUTE WORST airline serving the east coast.

Started our trip to Kansas City in lousy fashion with a U.S. Airways ticket lady with a TERRIBLE Disposition. This lady Debbie had a rotten attitude towards me & my wife- & took a woman 15 people behind us first. We left from Providence early to make our flight, but this woman comes in late. This ticket lady yells at us after we moved up & we were there for 5 minutes waiting - I said this woman has NO PERSONALITY whatsoever & is miserable in dealing with people. Then we wait in Kansas City for an hour to file a Complaint that they lost one of our suitcases. They call at 10 o'clock to say they will bring our luggage tonight- - but never came! They call at 3 o'clock in the morning -then to say- they will definitely come later with our suitcase. They arrived late in the morning. The man asked if they were all tied together! I said no because we had given to the people passing them through the checking tunnels! How ridiculous can you be & so sarcastic. That was their explanation to us- they were not tied together. It was a Terrible way to treat persons traveling. We are there to enjoy ourselves & I found U.S. Airways has hired many imbeciles. On the other side of the coin- the flights were a OK & the people in Kansas very nice to us. No wonder they are losing Business- the way they treat people! The Black woman in Providence was very helpful & those at the counter in Kansas- I found very Helpful!

Stay away from US Air's travel vouchers! They're bogus. What they don't tell you is, they are only good for a promotional fare class, like mileage seats, and once those few seats are gone on a given flight, you're out of luck. Free travel within the 48 states and Canada means travel on US Air's terms and at US Air's convenience. Keep your seat!

On our last trip to florida our return flight was cancelled without notice. We were forced to run across the NC airport with 3 children under the age or 6. When we got to the plane the we were given 5 center seats. The crew was unwilling to do anything to keep young children with their parents. When we got off the flight our stroller was smashed and unusable. We were given vouchers for the horrible experience that are so difficult to redeem they are useless. Called customer service to complain and they were rude and did not offer any resolution. They may be ok for business men traveling alone, but are very family unfriendly. Avoid if traveling with small children.

Pretty good, and I have no major complaints; I flew them for years and years, second only to Delta. I like their hub in Charlotte (hey, those rocking chairs are special). Slightly better food than Delta, I thought.

I fly USAirwars on business and I have always found the crews to be friendly and professional. I have had good and bad flights on all airlines, but I have found USAirways to be the most consitantly above average.

OK, I've got a soft spot for US Air. They were the only airline to offer a real discount when my mother was dying and we had to make an unplanned rush across country. Still, they have good planes and legroom (at least on their cross country Airbus) and decent service. Just remember to bring your own food unless you like enforced dieting.

Don't volunteer to give up your seat on an overbooked flight when US Airways offers their worthless free flight vouchers in exchange. To begin with, they only have a few seats "set aside" in each plane for these vouchers, so you're likely not to even be able to use the voucher before it expires within one year. And if you do plan your trip well in advance, they purposely make obtaining the ticket extremely inconvenient by requiring you to physically go down to the airport to pick up the ticket ten days before your flight leaves. And then you won't actually know if they've made changes to your reservation until you get there. I had the extremely unpleasant experience of going down to the airport to pick up my ticket to find out that the reservation I had confirmed a month in advance was somehow changed to a different returning flight. They insisted that I had confirmed a flight I've never even heard of (how can I confirm a flight I don't know even exists?)and did nothing to alleviate their mistake. They have several seats still physically available on the plane but refused to give me one of those seats because they were not one of free voucher seats although they had made a mistake. Terrible customer service. Worthless voucher. Fly JEt Blue.