| REVIEWER | RATING & REVIEW |
 | kathiekovacs (0)
01/09/2008 | I would not fly with them again, dirty plane, dirty bathroom, wanted my 5 year old daughter and 8 year old daughter to sit with strangers, while me and my husband sat at the opposite end of the plane.. they didn't want to help with this, in their eyes this was fine, I said who's going to clean up the milk she is going to spill all over while opening it up herself, they didn't care, i tried to reserve seats, they said no familes can't reserve seats, I even called the night before, no can't help you, i said you need to change this, and she huffed at me and said NO, this is how it is it's a full flight and this is what you get well I lost it but she didn't care, she wasn't willing to talk to me at all.. pay the extra 20.00 and go with a different airline, there was even a family from austrailia on that flight same thing, they just could not beleive it, they had boys the same age as my girls and they were in shock and said they have never seen anything like it...
(0 voted this helpful, 0 funny and 0 agree) |
 | LeonardButler (0)
10/19/2007 | Expect no customer service, lost planes, lies and a lack of caring. Side note-When they screw up something, make sure that you have the gate agent or the ticketing agent give you the refund. Alaska Air's customer service cannot or will not do anything to fix a bad situation. This is all from a long time customer that flies 40 times a year. Alaska used to be good, now they are just rotten and have gone to hell.
(1 voted this helpful, 0 funny and 0 agree) |
 | irishgit (137)
04/02/2007 | Flown with them several times now. The first time was was horrible, but on the second try they appeared to have cleaned up their act considerably.
Since then, I've found them to be nothing special, but they're nothing terrible either.
(3 voted this helpful, 0 funny and 1 agree) |
 | OneWhoFlewWithAlaskaA... (0)
01/31/2007 | 1. Instead of the food, which was supposed to be included (due to the ticket) a piece of toast was offered for $5.
2. The same flexibility as the one connected to providing services was NOT observed by check-in. For only two kilos of overweight I was charged $25.
3. Toilets were stinking in the cabin.
4. There was a shortage of blankets and pillows in the cabin. The pillows which were there, were dirty.
5. The temperature in the cabin was varying over the flight so much that people were wearing jackets and caps in one moment and short-sleeve T-shirts in another. My boyfriend got a cold after the flight.
(0 voted this helpful, 0 funny and 1 agree) |
 | rfollett (0)
08/26/2006 | Consistently poor customer service.
(0 voted this helpful, 0 funny and 1 agree) |
 | darden (0)
09/22/2005 | I gave Alaska Air aka Robbing Hood Air a 1 but wish it could have been a 40 below. Left for King Salmon, Alaska from LAX for a six week kayak trip in the Katmai and surrounding area. Upon arrival found the top to my barrel pack missing and the contents gone including some of the parts necessary to put my kayak together. Robbing Hood Airs response. Oh well! Had to immediately turn around and head back to LAX. Out my planefare, Golite hex tent, MSR filter and dragonfly stove, Northface 800 down bag, system 2l fly reel, Kershaw blade runner, small kayak parts and other gear. Thicker N'theives. You can read about my missed adventure at angelfire.com/ky/soybeans. Just click on Robbing Hood Air
Next year it won't be Alaska Air.
Sincerly, Flip Stoker
P.S. The coffee was okay.
(3 voted this helpful, 0 funny and 1 agree) |
 | leftcoastguy23 (0)
09/05/2005 | I flew Alaska several times last year between LA and Portland. The flights were ALWAYS on time, the service was good, and the people were generally nice. The planes aren't anything special, but you will definitely save yourself alot of money. The frequent flier program is by far the best out there. Given the choice, I'd choose Alaska over any of the bigger carriers.
(1 voted this helpful, 0 funny and 0 agree) |
| garyoke (0)
07/31/2005 | Exellent airline for one who lives/travels from the Pacific Northwest. Their frequent flyer mileage program is by far the best out there - tons of partners and easy ways to earn miles.
(0 voted this helpful, 0 funny and 0 agree) |
 | sltlyamusd (0)
03/11/2005 | Pros: numerous frequent flyer partners and codeshares, great crews and good customer service, First Class upgrades for $50/1250 miles, on-demand in-flight entertainment on transcons (digeplayer)
Cons: meal service has been reduced (still offer hot sandwiches on flights of 3+ hours)
(1 voted this helpful, 0 funny and 0 agree) |
 | OlyStacy (0)
07/26/2004 | Alaksa is absolutely the best airline ever. THey are always so courteous and especially helpful with travelers with small children. Almost always on time with reasonable fares. I always fly Alaska because in a world of shrinking customer service they still know that customer service is what brings people back.
(0 voted this helpful, 0 funny and 0 agree) |
 | minkey (36)
05/04/2004 | Update: I completely forgot about their customer service. I had a flight from Sacramento to Portland and I wanted to change it to 1 day earlier. I figured there would be a $100 fee or at least a hassle. I called their number and was not put on hold (the first time I have ever called an airline and not been on hold) and a woman spoke with me and said it would be no problem and no fee, and I she gave me three different times that I could change my flight to. A month later, I called customer service again, and again I was not put on hold. I had forgotten to collect my points and this rep I spoke with was also extremely friendly and I had my points and was off the phone in 30 seconds. In a day an age where customer service seems to be severely lacking, I can say that customer service on this airline was excellent. Old comment: Old, small, crowded planes, and fairly unorganized. Upside is cheap fares.
(2 voted this helpful, 0 funny and 0 agree) |
| mostfreqflyer (0)
04/26/2004 | reliable and good schedules, but food is disappearing. Love the movie selection on long flights
(1 voted this helpful, 0 funny and 0 agree) |
| acilis2k (0)
04/25/2004 | One of the best out there. there is always friendly service. they also have one of the youngest fleet around except for there MD-80s which will be rerired for new planes soon!
(1 voted this helpful, 0 funny and 0 agree) |
| dovekiller (1)
07/21/2003 | Check in at home and print your own boarding pass. That is real progress!
(0 voted this helpful, 0 funny and 0 agree) |
| gunner217 (0)
07/18/2003 | sub-par airline. small, old aircraft.
but cheap.
(0 voted this helpful, 0 funny and 1 agree) |
| United-Arab-Emirates (0)
04/02/2001 | Alaska ROCKS! I've always had a pleasurable experience with them. They are polite, helpful, and affordable. :) Coleen RULES! :)
(1 voted this helpful, 0 funny and 0 agree) |
| c1snoopy (0)
01/09/2001 | Always delayed. Plus they fly the infamous 737.
(0 voted this helpful, 0 funny and 1 agree) |
| ahak9535om (0)
08/09/2000 | We flew Alaska Airlines to Baja, Mexico and it was the easiest flight I've ever had. Quick check-ins, lots of empty seats, and friendly service. We took off and landed on time, and we had a great trip.
(1 voted this helpful, 0 funny and 0 agree) |
| Shafty (2)
02/16/2000 | They are cheap and drive mahor airlines' prices down, so that is why they get a 2 star rating. I would not fly them however. Kind of scary that more than one of their planes have similar problems. I believe the safest time to fly a particular airline is right after they had a disaster, but i would not hop on one of their flights.
(1 voted this helpful, 0 funny and 1 agree) |
| pdinny (1)
02/16/2000 | Even before the recent tragedy, Alaska Air was an accident waiting to happen. Outdated, crowded planes and crappy service were the norm. If they are put out of business air safety will be improved immeasurably.
(2 voted this helpful, 0 funny and 1 agree) |
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