| REVIEWER | RATING & REVIEW |
 | Aryan (0)
06/26/2008 |  BUDGET IS SHIT. I had the worst experience with them.Totally
unprofessional behaviour. Rude attitude. Agents very rude in answering. I had booked a car for myself as next day i wanna go for an interview near by to an airport location everything was fine. They booked it and i was suppose to get a pickup from them. The most worst thing was they never bothered for the pickup even after having conformation number. On calling them their agents said call up the local budget guy from where u were suppose to get the pickup. when i called him on the given number i got a harsh answer we dont pickup u have to come take the car so finally running out of time i decided to go at his office and asked him to wait as it was his closing time but when i reached it was closed. i wasted my money on cab and my time too.again i called up the nationwide centre where i made my booking from and those rude bloody agents diconnected my call thrice and on the top they were yelling on me. this is customer sevice provided by BUDGET CAR RENTAL in California LA.Beaware of these people DONOT TRUST THEM!!! WORST EXPERIENCE
(0 voted this helpful, 0 funny and 0 agree) |
 | LisaM237 (0)
06/17/2008 | This company is horrible from the dealers who rent the trucks to the corporate management. I reserved a rental two months in advance, and up the morning when the truck was to be picked up only to be told that they did not get a truck. The dealer was EXTREMELY rude and NASTY. He said there was nothing he could do, and lied to and disrespected me. When reporting this incident to corporate, they said that this happens a lot, and would not provide me with ANY compensation the additional costs or lack of responsibility. DO NOT GO TO THIS COMPANY. They are UNRELIABLE, and do NOT CARE about their customers or their promises.
(1 voted this helpful, 0 funny and 0 agree) |
 | NotBudget (0)
10/30/2007 | We rented a vehicle from Budget Rent A Car at the Orlando Airport. Upon return and passing the exterior check, we were told we needed to proceed to the Budget window? Why? There were concerns on the mileage. We had unlimited mileage. We had rented it for 10 days and had about 1300 miles on it. We drove to Ft. Lauderdale and back for a conference and did some minor local sight seeing. Thank goodness the line was not long as it had been to check in on day one. Don't, Don't, Don't! I'm back to Hertz!
(0 voted this helpful, 0 funny and 0 agree) |
| conrai (0)
08/20/2007 | DONT RENT A CAR FROM BUDGET THEIR WORD IS WORTHLESS
In June 2007 I rented a car from Domicar, Budget representative in Israel to receive it Vienna in order to travel to Slovenia.
During the e-mail writing before the reservation I verified if the price is final and include the extra for entering in Slovenia. I receive as an answer that the price is final and there is no extra for entering in Slovenia.
When I arrived to Vienna airport the Budget personnel charge me an extra of 10 Euros per day for entering in Slovenia.
When I returned in Israel a ask from Domicar-Budget for the reimbursement of the extra paid but they ignore my request
(0 voted this helpful, 0 funny and 0 agree) |
 | J13 (0)
07/23/2007 | I would never recommend this company to my worst enemy. The customer service and roadside assistance support is horrible. We had a blow out on our trailer and was told that they would ahve someone out to fix it in an hour. Well, and hour and half went by and I had to call them to find out what is going on and they said they paged a guy but he has not responded. So we could ahve been left for dead on the side of the raod in 110 degree heat and they could care less. They have no follow up skills whatsoever. After four hours of waiting and having the repair do his thing were finally on the road. We were also transferred to customer service who took some notes and said once the truck has been returned you can call support again and they should reimburse you. Again you have to call these people to get anything done. 3 weeks after our move we are still trying to get reimbursed from them. So if you want this kind of treatment in a time of crisis and want absolutely no support I would rent with them. Otherwise I would never rent anyhting from this company.
(1 voted this helpful, 0 funny and 0 agree) |
 | keah (0)
07/05/2007 | used it once at lax, pick up from airport is OK, but waited at the office for an hour and half to get my car. There was a long line of cumtomer waiting but only 2 staff working in the office, it was Monday morning.
(2 voted this helpful, 0 funny and 0 agree) |
| mikeInLongBeach (0)
06/18/2007 | horrible customer service. i was lied to about the price. i called and was told it was 25.99/day. Come to find out they didn't mention another %35 worth of taxes and fees on top of that (partly due to renting it at airport). Even though I asked repeatedly when making the reservation if there were any other charges on top of the $25.99/day (plus standard sales tax) and was told NO. Either liars or ignorant of the facts, either way terrible customer service!
On top of that when I showed up at the airport I was given attitude by the clerk when I explained that I was not told of the 35% tax/fee issue and was not happy about it.
(2 voted this helpful, 0 funny and 0 agree) |
| petermountain (0)
11/29/2006 | Watch out for Budget. I filled the car with a full tank of gas (7 gallons) before I returned it. The guy checked the tank and said it was fine and printed me out a receipt. Three days later I got a bill for $64.70. They said they had to put in 10 gallons of gas (yikes! I paid $2.19 for the gas I put in). I called customer service. They said that unless I had a printed receipt the best they could do is credit me half. I said that I had a credit card statement showing the 7 gallon purchase 3 miles from the airport 5 minutes before I returned the car. Not good enough. This is a rip off of class action status. Think about it. Millions of customers all ripped off and then credited half. Its worth millions to them. Any attorneys out there? Im in.
(2 voted this helpful, 0 funny and 0 agree) |
 | GabeA (0)
07/18/2006 | I'm through with Budget rental. We recently picked up a car from Budget in Fairbanks, AK that had extremely low air pressure in some tires, and other tires that were overfilled, creating a dangerously imbalanced car that we had to drive over already sketchy Alaskan roads for miles before discovering the problem. When I complained to customer service, we received a miniscule discount. They also never informed us that the cigarette lighter in the car didn't work, making it impossible for us to recharge our cell phone, and creating hassle for our trip.
(1 voted this helpful, 0 funny and 0 agree) |
 | rahulnyc003 (0)
10/21/2005 | These people are terrible, bad service, lie on your face, greedy and no respect for consumers.
(0 voted this helpful, 0 funny and 0 agree) |
| rahulnyc (0)
10/21/2005 | These people are terrible, bad service, lie on your face, greedy and no respect for consumers.
(0 voted this helpful, 0 funny and 0 agree) |
 | ca-fl (0)
02/25/2005 | Horrid customer service at time of rental, negligent roadside assistance for over 7 hours on a major interstate in the early morning hours. Don't bother calling budget's roadside assistance for help, you won't be back on track for a day or more.
(0 voted this helpful, 0 funny and 0 agree) |
| zwilson (0)
02/02/2005 | Complete lack of pickup busses at airport locations along with a complete cancelation of the award program had in place was enough to make me take my companies business to the competitor
(0 voted this helpful, 0 funny and 0 agree) |
 | irishgit (138)
01/18/2005 | Haven't had any real problems to speak of, but they seem to take forever to validate a credit card and get the car ready.
(3 voted this helpful, 0 funny and 0 agree) |
| ATL_Traveler (0)
10/06/2004 | Reserved a Mid-Size SUV (Ford Escape or similar) at Seattle location for a trip to the San Juan Islands. After first being told that no vehicles in this class were available and offered a minivan instead, 45 minutes later was told my vehicle was ready. Instead of a SUV, my vehicle was a Pontiace Vibe, which is in no way similar to a Ford Escape. A complaint to the manager and subsequent emails to customer service after returning were to no avail. I will not rent from them again.
(0 voted this helpful, 0 funny and 0 agree) |
| Tsukiakiko (0)
03/25/2003 | We had very good experiences with them in Hawaii.
(0 voted this helpful, 0 funny and 0 agree) |
| Vodkaboy (0)
01/12/2003 | Tried them once, picked the car up at Gatwick, it took a while, and ended up costing more than the major companies. Won't bother again.
(0 voted this helpful, 0 funny and 0 agree) |
 | PoorOldEdgarDerby (4)
10/13/2000 | I've been very pleased with my rentals from Budget. They have very competitive prices and their online reservation system is a snap. A couple of months ago I tried the special they've been having on Ford Ranger pickup trucks for only $20 a day and that's exactly what it cost me $20 a day, (if you don't get their insurance) no extra charges, and the truck was great, it gave me no trouble and I must've driven it least 4,000 miles.
(3 voted this helpful, 0 funny and 0 agree) |
| Al-Davis-Lives! (0)
08/07/2000 | I recently rented from Budget and had a very easy experience. No hassles, got what I wanted and needed and they didn't try and screw me for some hidden charges, which I've had happen before at other places. Nice, clean, new car, what more is there to say!
(0 voted this helpful, 0 funny and 0 agree) |
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