RateItAll: The Opinion Network

Don't ever use the Atlanta airoport office. There was no car waiting to take us to the rental office. I called the 1-800 number and finaly half hour later this guy shows up and he doesn't even say good morning. I reserved the car two weeks in advanced, but they had only one car in the parking lot, so I had no choice but take it. By the time we returned the car, it was impossible to find the office. We had a GPS, map and called their 1-800 number 4 times to give us directions, but it just wasn't working. After 45 minutes of driving around somehow we found the office. I asked them why they don't have signs to show people where to go, because we got lost....but she didn't say anything. I thought we were stupid for a moment, but the couple behind us were so angry, because apperantly they were going to miss their flight for the same reason. Then I realized that we are normal.

After 4hrs of waiting, they dont have the car I had reserved a week ago. No apology too. Worst customer service. They are cheap for a reason. Pay a little more elsewhere and you won't have to cancel your trip like I had to.

Total scammers. Over taxed and they didn't decline my "extra" insurance coverage that I asked them to so I had to pay an additional $19.00 per day for a $20.00 a day car rental.Do not rent from them, too many hidden fine print issues. You will pay way more when you get your charge on your credit card statement. Very dissapointing.

They tack on fees out the wazoo to make up for their low rates. Get this they charge you $15 if you return EARLY. And if you pay for a weeks rental but only put down your registration for 5 days, you can pay 10.99 a day to keep it for the week you paid for. They also charge $6 per day for additional drivers. Don't Rent Here!

WORST EXPERIENCE EVER-THESE PEOPLE ARE CROOKS!

This is the WORST experience we've ever had! After have the car for a week, we returned it and waited for the inspection. The employee conducting the inspection did a check, signed-off that there were no damages, and sent us on our way. About 3 weeks later, we received a call from Dollar stating that they were filing a claim against us b/c of a cracked windshield. Huh? We explained about the staff who had signed off on the car. She curtly told us that they conduct a more "thorough examination of the car at a later date," to which we promptly replied that there is NO WAY they can conduct a damages examination of the car w/o us being present. I mean, how do we know that THEY didn't cause it (or the next renter)? They sent us a photo of the damages: 1. There was no license plate showing that it was the car that we had rented; 2. There was no VIN # visible; 3. This "crack" spanned the entire length of the windshield across the top of it (spider-cracks and all, like someone took a baseball bat to it) - not only would we have been unable to drive with this shattering, but we would HOPE that the staff would have seen it when see checked-off Windshield on her checklist. Long story short, after a week of harassment, we told them that they'd have to sue us in court before we'd pay a dime (this was AFTER they said they'd make a "deal" with us and pay half, but no before pointing out that if we had purchased the extra insurance, none of this would be happening). We finally received a letter today stating that the case had been closed!!!

We filed a complaint with the BBB....these people are running a terrible scam on people that cannot defend themselves as vigoriously as we did. There are much more reputable car companies out there...avoid this one like the PLAGUE!!!

Dollar was really tricky with there language telling you one price per day for a compact however they offer you a Discount on a even better car and show you a lower price for that discount. They leave out that the price is in addition to what you would pay for a compact car. They will write it down on a piece of paper as well a known sales strategy. I could see straight through their sales training. Next, there was a tiny scratch in the window where a rock flew up a hit it from a big truck, I was honest and told them about the pin head size scratch and the treated my like a criminal and then gave me a 450 dollar bill in the mail. I think they did research on the insurance to see how much they could charge; the whole thing is being investigated. I would never ever recommend them to anyone I had poor service as well.

Booked a Chrysler 300C WITH SATELLITE NAVIGATION. Arrived at airport to be told by Dollar that they ran out of Sat Nav systems. With a 4-hour drive from New York to Albany ahead of me, this company caused me a lot of inconveniece. Unprofessional and disorganised company.

I rented Dollar once at a Hilton hotel in Houston to go to lake charles, LA for one day. We waited in line and took like 30 to 45 minutes and was behind the first person in line. When I picked up my car for midsize Dodge stratus, the car smelled like dirty vacumm, air conditioner that smelled like pee, and it was only 1/4 gas in that tank. Customer service was OK since they were polite and let me turn in my car with 1/4 full and no extra charges applied, but it was a really bad car experience. I would somewhat consider not renting Dollar.

The Dollar I did business at was super helpful and the Res center I contacted was excellent in the service and secured me a vehicle even during the Christmas holiday, naturally at a not so low rate but they had actual cars available.

DECEPTIVE DECEPTIVE DECEPTIVE
LOOK OUT THIS COMPANY IS A BANDIT


RENTAL AGREEMENT # HQ513678-4

I rented a Vehicle on March 11 2007. When I arrived at Tampa International I waited on a line for more then 45 minutes and when I finally got to the agent Joe Wynne Employee # JWYNNE/212, he took my information and went through the rental agreement. This deceptive employee asked me if I would like to purchase optional insurance which I declined. He then asked me if he could make me a "sweet deal" because you had no cars and I declined on the "sweet deal". He then told me to please have a seat they would call me when a car became available. When the vehicle became available he called and asked me to sign here initial here and initial here which I did without looking. To my knowledge and from past experience when initialing to the decline of insurance I am initialing the decline of the charges and optional insurance and not signing up for this. I left the airport with a vehicle that smells awful when you put the air-conditioning on the vehicle smells like urine and mold. When I returned the vehicle a week later the agent checked me out and handed me a receipt. I asked why the bill was so high and she told me it was because of the optional insurance I had purchased. I explained I never purchased any optional insurance. I went to the customer service desk to complain and was greeted by Alberto who explained there was nothing he could do.

I realize I signed this agreement believing that your employee was capable in following my instructions and requests which did not include the optional insurance. I did not realize that Dollar Rent A Car hires or participates in deceptive practices to mislead customers. Maybe I would have taken the time out to read had the car been on time or I didn't have to wait 45 minutes on a line.

If possible I would like to have this complaint made formal on this employee's record. I am quite sure I am not the first customer this employee has deceived in the same manner. Maybe he finds it humorous or feels he can enforce his own company rules. Does Dollar have a psychological evaluation when hiring employees? If so this employee should be evaluated or his supervisors' should be made aware of it.

In closing while your employee might have deceived me and sold me coverage that I did not intend to receive, I can guarantee, as a result of this employees actions, Dollar* has lost a corporate customer and will not rent nor recommend Dollar* to any of our associates.

Reserved a car at one of the airport location. Arrived there on Monday morning and at the counter told me that they can't rent me a car and I need to talk to a manager (who is located away from airport). Didn't want to waste my time, cancelled the reservation and pikced up a car at another car rental. Later that day, called Customer service and they did not want to listen any thing and insist that I should have talked to the manager. Did not want to understand when you fly on business on Monday morning you have other things to do than talking to a car rental manager to rent a car. GREAT way of doing business..........

I called to change a reservation. They quoted me at a ridiculously high rate. But, that was OK. I didn't mind that part. The part I did mind was when the customer service agent acted really rude and obnoxiouis. She was very blunt. And didn't say "thanks" or "your welcome" or anything. When I told her, "Mam, It's OK, I'll just try and find a different rate", she totally blew up on me. She said, "Well, sir, I'm sorry but thats how it is. You missed your reservation." Sounded like she was offended that I wasn't going to book with them again. Then I said, "It's OK, thanks anyways." And she just hung up. Won't deal with them ever again just because of hot headed customer service people acting like they deserve my business or something.

Watch out when Dollar inform you that you have been given an upgrade, because unlike airlines, hotels, etc. these come at a cost, which you will learn about when you return the car!