Will never rent from this company again - enough said.

I rented a car online from Dollar in May at the LaGuardia airport site. I requested to return it to Rochester, NY and the website didn't direct me otherwise. When I went to pick-up the vehicle, they wouldn't let my friend drive me into the facility, so she had to drop me and my stuff off on a busy NYC street corner. After waiting for over a half hour to be helped, I finally got a rental car. It reeked of cigarette smoke and the tire pressure light came on after five miles. When I got to Rochester, to drop it off, there was no Dollar location. When I called, they told me there were no other Dollar sites in New York State and I would have to return it to NYC. The manager at Laguardia hung up on me on the phone. It turns out there were several locations around the state so I returned it to Syracuse. Several days later, I was billed over $1000 for a one day rental! I disputed the charge on my credit card, and the dispute was found in my favor. Dollar had until the beginning of October to file a claim with their bank. One day after the deadline, I received a letter from them stating that I still owed them money so I could just send them a check! I got a call from a collection agency today. I can't believe this is November and I'm still dealing with a one-day car rental. Never again. I don't even want to give them one star rating.

I rented a car from dollar in elgine a.f. base they charged me on my credit card over $90.00 for gas picked it up full returned it full . with a nite drop off key slot the car was loaded with dents before i rented it i asked the arrogant gal to go over dammage before i moved it from lot she said we dont look as small dammages just big crashes please note car will not hold $90.00 in compact tank ( PEOPLE OUT THERE GET ON PHONE & KEE P DIAILING CALL EVERONE ATORNY GENERAL NEWSPAPERS SENATERS REPRESANATIVES AND EVENTUALLY YOU WILL HIT A NERVE ) ALSO SMALL CLAIMS ACTION IS NICE SAVE OTHERS FROM THESE THEIVES

Dollar Rental does not offer Federal Employee Discount. The vehicle I rented had 18K miles on it and had bad brakes! The customer service is San Juan, PR was terrible. No smile, the supervisor wouldn't take the time to talk to us and they were very arrogant and unfriendly. Never again!

Bad experience with Dollar at Las Vegas Airport. Stood in line for hour and 45 minutes waiting to rent compact car. Counter understaffed and after complaints were told that Dollar management knew the problem but did not want to correct it. Even though line was long, about 50 customers, agents took breaks and, as scheduled, ended shifts. Not blaming them. If this is the way Dollar wants to run business, the agents, who were cordial, should not be faulted for working to rules and schedule. Other problem: hidden costs, mostly taxes but also fees imposed by Dollar. Our base cost was $145.30. Our final cost, not including fueling, $307.82. Martinez California.

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Reservation means nothing! That's what myself and about 60 other people were told while waiting in line at the Dollar Rental facility at the Las Vegas airport. I had made a reservation months ago, much like everyone else there only to find out after waiting in line for nearly an hour that they were out of cars. The manager announced that a reservation does not guarantee a car will be available. Maybe I could understand this if it was at a smaller facility or an odd time, but this was midday at the main rental facility. So, everyone in line was told to look elsewhere. Well of course all the other car companies in the facility quickly jacked up their prices. Many people were stranded and had to take cabs, others like myself were forced to pay 3 times as much for one of the other companies. What a ripoff.

Dollar Rent-A-Car has always been good to me, but not this time. I rented a small SUV (Jeep Liberty or similar) at Indianapolis International Apt. for a weekend trip I took. When I got to the rental desk to pick up my small SUV, I was advised that it would not be a Jeep Liberty, but a Hyundai Santa Fe GLS AWD. This is not what they promised. When I have rented from Dollar before, they have given me Chrysler (Chrysler, Dodge, Jeep) vehicles before in the past, so I was surprised about what they gave me this time. They asked if I wanted to upgrade to a Chevrolet Impala. That's not really an upgrade, so I stuck with the Santa Fe. I was advised that my car would be outside in the rental car garage in a certain space number. The keys were in the ignition. Upon going to check out the car, I inspected it. It was apparent that the cloth seats were stained and dirty, the car did not smell like new, just average, it had 16,000 miles (the most I have ever had on a rental), someone had vandalized (not us) the rear right interior door panel, and there was a fairly large scratch on the rear right door. I proceeded to drive the Santa Fe out of the rental car garage. I put up with it for the weekend rental, but in my mind I wanted to return it, but that never happened. It did have good fuel economy, though. I will probably never rent from Dollar-Thrifty Group ever again, and suggest you do the same.

Dear Sir or Ma’am,

I was in receipt of a confirmed Dollar Rental Car, picking it up in Las Vegas, Nevada on 26 June, 2009. We picked it up at the airport in South Vegas and drove to North Vegas some miles away. It did not take too long to realize that at 112 degrees, the air conditioning was wholly inadequate, barely spiting out any cool air at all. Given a very narrow timeline for our vacation, we expended about a half a day, returning the rental car at the airport for another vehicle, with my girlfriend nearly passing out, and vomiting due to the heat in the vehicle, as we traveled to the airport.

We acquired another vehicle and we were sure to check the air which seemed fine. This was on the 27th of June. We left for a trip to Scottsdale, Arizona on the 30th of June. At about the Wickenburg, Arizona area, I noticed that the tire pressure light had come on and I pulled over to check the tire pressure. The left rear tire was about 15 pounds low. As I checked the tire for nails, I noticed a large hole, about the size of a small pencil eraser. I found that strange.

The next day in Scottsdale, the 1st of July, the tire pressure light again came on and I realized that we had picked up a foreign object. I contact Dollar, and they gave me two options, (1) return the car to the airport (again?? And as it was about an hour away from us, we chose the option #2), (2) Contact any Goodyear Tire Company as they had a national contract with Goodyear. We contacted the nearest Good Year and brought it in so they could patch the tire. Goodyear was nice enough to have someone drive to us to the mall to wait while the tire was repaired. It was about two and a half hours later, that I received a call from “Donna” at Dollar Rent a Car, and indicated that Good Year had contacted them and stated that the tire was not repairable as the hole was much too big to repair properly. She went on to say that Dollar was not going to authorize a replacement tire as they were too expensive and they could get them cheaper elsewhere. The light went on for me as I now knew I had wasted most of the day to get absolutely no where. I was instructed to return the car to the airport and swap it out. As I mentioned this to Donna quite heatedly, she did respond with, “Look at the bright side, we could be charging you for the tire too”. Now, THAT’S Customer Service!! I was even advised by Goodyear, Perla Jara, that Dollar even refused to pay the $20.00 in fees incurred by Goodyear to inspect the tire. We paid her instead.

When we arrived back at Goodyear to have them replace the tire with the spare, the Assistant Manager, Perla Jara (480-922-4501) advised us that the tire was not repairable due to the size of the hole. She then offered that the tire had already been previously repaired and the patch did not hold. So, I am enclosing a letter from her on this subject, as she concludes with, “This tire should have never been repaired in the first place!”

So now, Dollar, it is clear to me that you put my family in jeopardy by repairing a tire that should have never been on the vehicle in the first place! It is also clear that you cut corners on the maintenance and service of your vehicles. Please let me elaborate.

We spent the next three hours driving in rush hour to the airport to again swap out the vehicle. We told the agent our plight and he advised that we “pick any vehicle on row Five.” There were about 15 vehicles there and we started checking each one, thoroughly. What I found each time I checked the first five vehicles was that the “service engine soon” light would come on, indicating the car needed an oil change. The next several vehicles had extremely poor air conditioning output, and I noticed that several of them had nearly treadless rear tires, that would not have withstood a safety inspection.

I am now taking this time to insist you refund my $213.87 for the sorriest vacation I have had in recent memory, as I wasted almost two days of it being a bitch for Dollar, returning their lousy rental cars. I would also like to enclose your mission statement I pulled from your Corporate Web Site, as you exclaim, “the foundation of Dollar Rent a Car, is built on a philosophy of exceptional customer service. Our attention to customer service and our fleet of quality rental cars are at all our Dollar Rent a Car locations.” I would suggest you either rethink and change your mission statement, or seriously start being a professional car rental agency.

As an epilogue, I felt I left my camera in the third car we had in six days. I tried to contact lost and found and found out they are closed on the weekend. I finally received a call back from the agent in Vegas, and he said the car was rented until the 12th and he would call me back when it was returned. Today is the 14th, and I still have not had a call back.

So, thank you Dollar for making my driving experience so memorable.

I rented a car from Dollar Rent a Car in San Juan Puerto Rico and it was a disaster. I always used Charlie Rent a Car which is a local company and I had never had any problem what so ever. The picking up the car on August 24 and dropping it off on Augut 28 was awful. I almost missed my flight. When I picked up the car, the unfriendly man wanted to sell me insurance that I have the right to decline because Puerto Rico has a no fault policy and no one there carries insurance anyway. Not only that I have my own insurance and they didn't want to accept that. I showed them my documentation which includes all of the US and its territories in case of an accident if I have a rental and that wasn't enough. They asked me for a letter from the company stating that they will cover Puerto Rico. I had to wait about 50 minutes and I asked the man to change the time of pick up to an hour later. He told me that the dispacher of the car would give me a document with the time I took the car. When I returned the car the man wanted to charged me for an extra hour and I told him that I had to wait an hour and I had asked the attendant to change my time to an hour later but he didn't. The man didn't believe me because he was going by what the computer said. I had to get my copy out and then he went and look at the original. Of course, before this happened, I had to wait about 35 to 40 minutes to to be check out because they told me I couldn't leave until they close the account. At Charlie rent a car I had never had to wait, the closing is done outside and I can leave. I only have to go in and close the account if I believe I have to pay extra for any reason. It took 30 minutes at Dollar Rent a Car for the first bus to come and I missed that one which only had two people to take back to the airport. Meanwhile the line at returns was long. There were only two people at the counter and it wasn't until a few of us began to talk out loud about their bad service that another person came to help. I have to asked him to call a bus and the bus almost left with only 1 person. Apparently more interested in picking up people than dropping them off back at the airport. Because the bus was about to leave I had to run to stop the bus. Just as I got in everyone else who was behind me got in the bus and the bus left full. The people there were so unfriendly. It is too bad because I am from Puerto Rico and one of the first dealing after tourist arrive in the island is with a car company and the unfriendliness is so discouraging. Considering the economy the way it is you would think that these people would be overly friend--wrong!. I will never use Dollar rent a car, at least not the one from Puerto Rico.

I've reserved the car through Autoeurope, Dollar Rent a Car's partner in UK.
The first car that I've been given in O'hare Chicago was making all kinds of noises on the road, that I had to stop and ask for a change in Milwaukee Airport. The first car I've been given was also not-safe-to-drive, therefore I asked an other one. The last one was so noisy, that you can not speak inside the car, had no power windows or door lock. But I had to take the car as I was already late.

The worst was on the way back. As I did my online c'in, I arrived at O'hare, one hour before my flight. I delivered the car, and started to wait for the shuttle to take me to the terminal. As the shuttle bus did not leave on time, a entered to the building and asked what is happening. I've been told that as I'm the only customer, the shuttle will wait for the next group of customers... Even if I begged, I had to wait there for more than 30 minutes, and therefore missed the flight.

I arrived to Florida, at 1:30 AM, and started the car only at 3:30 AM. Each transaction in Orlando Dollar takes at least 30 minutes. They had 2-3 personnel and only 6 customers when I arrived, and it took two hours to get the keys of the car. The first car had problems with the breaks. The second car a bad battery, that I had to jump start using some help around, as Dollar Emergency Number called me back only after 1 hour, and told me that the help is on the way, and may arrive in one hour... The last car was the only decent car that I ever had during the entire, and last experience with Dollar Rent a Car..

rent a suv at las vegas suv only had 55 miles on it all was great

The clerk tricked me into paying for the supposedly optional LDW. I over spent by 200 dollars. They snickered at me!

Never again!

I rented a car from Dollar in February for 5 days. I had a reservation and when I got to their location (in Laguardia - NYC) at 6:30 am, there was only one customer and 2 reps. It took them 35 minutes to accommodate me finally and then proceeded to give me the wrong key for the car I was assigned. The switch warranted another 20 minutes. At that time, I was already worried since I was going to hit major traffic to where I was going.

When I was returning the car, the car attendant yelled at me to pull the car in, which by that time, I had run out of patience (and also I was exhausted after a 14-hr drive) so it resulted in a screaming match between the two of us. He did apologize afterwards but he should have been trained properly that yelling at a customer is a no-no, especially when the customer was returning a car and was parked properly, not blocking any entrances/exits. The final transactions took them another 40 minutes to complete.

Fast forward 6 months later, I see not one, but two $25.00 charges from Dollar on my credit card bill. I have tried contacting them but to no avail. They have put me on hold for 30 minutes now (and counting), and I have run out of patience. I will be disputing the charges on my credit card. I have no idea why they are charging me $50.00 when I have not rented with them in 6 months and have paid the bill entirely when the car was returned. I got no scratches on the car and did not get any tickets while it was in my possession.

Future renters, they may be cheaper than everyone else out there, but they have poor customer service. I will not be renting with them again.

DOLLAR RENT A CAR AT lAX AIRPORT- THEY PICK YOU UP IN A NICE A/C LARGE BUS AND THATS WERE EVERYTHING GOOD ENDS !!! STINKING HOT IN THE BUILDING WITH FANS ON- EVERYONE IN LINE LOOKING LIKE THEY HAD BEEN IN A SAUNA LIKE ME. OVER 1 HOUR IN LINE AND I HAD A RESERVATION FOR OVER TWO MONTHS. THE CAR WAS A DODGE CALLIBER- NO POWER WINDOWS OR LOCKS, DIRTY INSIDE THE CAR . NOT ONE PERSON COULD SPEAK CLEAR ENGLISH IN THAT ENTIRE BUILDING. THE GIRL THAT FINALLY HELPED US WAS COMPLAINING TO HER MANAGER IN FRONT OF US ABOUT HER BREAK....... GO ANY WHERE ELSE UNLESS YOU WANT TO START YOUR VACATION THEWAY WE DID. SEARCH FOR REVIEWS OF THIS PLACE ---- ALL ARE JUST LIKE MINE. YOU SAVE NOTIHNG GOING HERE. THEY CHARGED US 15.00 OVER THE AGREED PRICE, SO I REFUSED TO LEAVE WITHOUT A CREDIT TO MY CARD.

got $25 additional charge 2 weeks after I returned the car and I have no idea why. I can't think of any reason why they charged me $25 extra. I filled up the tank before I returned. When I returned everything looked fine. I'm disputing it. Any company that charges you something without your knowledge is fraud. Beware and stay away. I will never come back and will tell anyone to stay away.

Not to trust, where they can cheat, rented a car in Las Vegas airport 9/6-2009 - 24 / 6 in 2009, was charged 128 dollars for the roadside assistance that was included in the rent, they will not repay,, pure fraud, Recommends hiring of recognized companies which I have never been cheated of. Also the car was faulty air conditioning could not turn off, cruise control did not work

I was charged an additional $28.00 dollars with no explanation; I used to recommend this car rental company to all my friends but guess what I will never use this company again and will recommend to all my friends to look somewhere also.

Dollar Rental Car - Daytona Beach, FL. Int'l Airport

Received an additional charge on credit card for fill up. We filled the tank of the vehicle 3 miles from the airport where we dropped it off. When we tried to dispute the charge they said we were being charged for11 gallons of gas at over $6 gallon becuase we did not fill it up. They said they did not know what happen to the gas that it was not full and would not issue a refund. Dollar wanted us to explain where the fuel went.

We have rented from them before but this will be our last. In the airport there are at least seven other rental car companies. We will be sure to pick a different one. One that does not tried to rip you off.

DALLAS LOVE FIELD DOLLAR RENT A CAR..AVOID AT ALL COSTS

CARS ARE HIGH MILEAGE, SMELL LIKE ASH TRAYS.

PREPARE TO BE AMAZED BY THE BOTTOM OF THE BARREL EMPLOYEES, FROM TOP TO BOTTOM.

TRY ENTERPRISE, HERTZ, AVIS...PRETTY MUCH ANYONE BUT THIS SHOP.

On 3/10/09 I rented a car from Dollar rent a car in their Bellagio hotel office. I told the clerk I was driving to Los Angelas and she told me to turn the car in 5pm at LAX to avoid being charged for a 2nd day. She gave me a price of $265.00. I arrived at about 4:30pm the same day and received my trip ticket receipt. My daughter picked me up there but it was'nt until 3 days later that I noticed they charged me $465.00. I called Dollar and they sais they would look into it. What a joke that was. They informed me that I rented the car and was to have returned it to Ontario Canada. They are a rip off company with horrible business practices.

I've rented from Dollar on a monthly basis for probably 5 years. At first it was the only company I used. Their cars were clean and always ready. Now I rarely go there. Two hour waits for reserved vehicles are common. And rarely the car you requested. Other companies are better.

Never Ever rent a car from Dollar. I rented a car from them and took an insurance also from them. Unfortunately there was a slight scratch on the drivers side of the wheel( at night when the vehicle was parked overnight at a parking spot), which dollar conveniently refused to cover for, inspite of the insurance I had taken for that purpose. Their reason, the police complaint was not filed at the time of the incident. How can a police complaint be filed when the vehicle is unoccupied and parked overnight. They refused to listen.Thats not the end. They came up with an estimate of 1400$ for the damage which was a slight scratch on the drivers side of the vehicle. They even charged my credit card without even calling me for permission. Thats the worst part. The height of unethical behavior and Unprofessionalism. I have had the worst experience of renting a car from them and would advise to all the others to stay away from them

They have the worst customer service, employees, billing dept, managers of any company I have ever dealt with. They made an error on my bill and expect me to pay for it. Sorry, I have a contract - don't try to charge me extra for something you messed up. Rented a car from 10/1/08 thru 10/10/08. They returned my car in their system on 10/7/08, charged me an early return fee, extra for the 10/8 - 10/10 and then sent a collections agency after me while I was waiting for THEM to return my phone call. This added on top of their rude salesperson who backhandedly called me an idiot for not taking the optional insurance. "Smart people take the insurance" he said. How does he know what my personal and corporate policies cover? NEVER RENT FROM DOLLAR!

The fact of the matter is- ALL car rental companies industry wide have the same basic foundation. They're all the same! Employees work long shifts, late hours, and are under pressure. Cars are now being kept longer by ALL rental companies, which means higher mileage --equating to dirtier, more damaged vehicles.


ALL rental companies OVER BOOK- just like the airlines and hotels. They are dependant upon the 15-20% no show rating every day. As an airport employee of 3 years, I have witnessed 2+ hour wait times with EVERY one of the rental companies. Sometimes, people arrive 4-8 hours past their res. time.

While they are quick to point out this late arrival is no fault of their own, blaming the airlines for delays, they are also the ones who blame the rental company for something that is also no fault of theirs- isn't it the airlines we are to blame, after all?? Don't forsake a rental company for not having your prized Dodge Charger when the airline or weather made you late and you failed to atleast change your reservation pick up time. Don't complain about your car when you booked the cheapest possible rate for the cheapest car. You get what you pay for- if you want power options and room for you, your wife and 4 kids, don't book a 4 seater economy car and complain when you get a 2 door chevy!!

While rare, the excessive waiting time does happen when the no shows are low, or when flights are delayed and reservations are adjusted at the last minute. This also happens with rental companies, on occasion, due to fleet mismanagement and "promos" that lure in 140 people booking a minivan when that location only has 60 on that particular day.

Customers can also be just plain idiotic. If you keep it longer than you said you would, should you not pay more than originally quoted?? If you stray from your part of the rental agreement, you may be penalized. If you wreck the car, regardless of fault, you may have to pay loss of use fees or a high deductible. Don't blame the rental company for your travel woes and high costs...instead consider yourself lucky to be traveling at all.

If you book for 4 days, and arrive a day early making it a 5 day rental, don't still expect the same quote as what was recieved for 4 days.
THAT just doesn't make sense, yet it's something a customer would yell about and curse a rental company over.

If you go to a hotel, get quoted 109. a night, and then stay an extra night or arrive a day early...do you really think the quote would not be adjusted to include that extra night? Please- THINK!!

Yes, it may be obvious that I not only work in the airport, but for a car rental company. I can honestly say that we have had many people ask us for the CDW/LDW after having a previous experience with a damaged rental and a credit card that doesn't cover what it claimed it would due to some hidden loop hole.

We also sometimes have people tell us how disappointed they were for not taking the 24.00 LDW and then having to pay 900.00 for a fender bender. (those 1,000 deductibles hurt)

No, we can't add the coverage on after something happens and you realize you should've taken it...sorry.

~~~We have people who finally make their way to our company after having similar problems with almost all of our competitors...claiming they're giving us a try because every other place provided some sort of horrible experience.

Time to wake up and realize many things mentioned about a certain rental company are infact industry wide practice.
Others need to take ownership for decisions made and know what they are signing for.

Now, don't even get me started on the airlines and travel agents. Believe me, those too are almost all the same!!

If there was an option for a quarter star or 0 stars, this would be the place for it. I have never had a such an experience when renting a vehicle.

First of all I was never notified that my confirmation deviated from the actual agreement. It was explicitly written on my confirmation that my rental agreement was for 4 days. I made sure to call and confirm before showing up and making sure that the agreement was correct. I was told that everything was correct and all was well. Upon picking up the car I was told the same. However, they made sure to sneak in a different return time without telling me that it was different than the agreement. Upon dropping the car off I was notified of the different time frame and of course a higher price. I proceeded to bring this up to the manager and the Denver airport location (his name is Brooklyn) he was possibly the rudest individual that I have dealt with in a customer support format. He would not look at my original confirmation and told me that I would need to take it up with his corporate administration. I asked to borrow his pen to write down his name and the info I needed and he refused to give me his pen, or get one for me. He instructed a fellow employee to do so.

After returning home the next day, I called corporate but to no avail. They repeatedly explained that it was a 5 day rental and not a 4 day rental. OK! I GET IT! This I understood, but never was I told differently. I understood AFTER it was explained to me AFTER I returned the rental and AFTER I was charged for an extra day.

No resolution was ever made, and I was repeatedly told that I was at fault for the undercutting.

PLEASE DO YOURSELF A FAVOR AND NEVER USE DOLLAR RENT-A-CAR UNLESS YOU WANT TO WAIST YOUR TIME AND MONEY!

After reading all of these other complaints, it seems irrelevant where you go to get your Dollar Rent A Car. You will inevitably be the victim of a scam. In Washington, DC, my friend and I picked up our rental car. After going through the usual questions about coverage, I said, "no insurance, just the car," which I remember distinctly. I initialled in all the places I was told to. It turns out my first mistake was not opening my copy of the agreement after it was signed/initialed and the Dollar employee folded it neatly into a folder for me. Only when we were bringing the car back did I discover the scam. The agreement was printed indicating "no insurance," which is one of the places I initialed. I can only surmise that the rental agent crossed out those words after I signed the agreement, behind the counter just before he separated the copies and before he folded it and put it into its jacket before handing my copy to me. I was outraged at the audacity and nerve it took to do such a thing (anyone knows that if changes are made to a conract, those changes must be initialed as having been accepted -- i.e., I would have had to initial directly next to the changes, not just at the bottom where anyone would normally inital that section). I put up a fuss, but he was arguing with me and in such an insulting way that it only made me more determined that he was not going to get away with this (this was admittedly the same gentleman that rented the car to us). He claimed I did not read what I signed and that I asked for insurance. When I reminded him I had a witness (my friend was outside with our suitcases while I settled the bill), I asked him if I should have her come in. He challenged me, so I asked her to come in as a witness. As soon as she stepped in the door, he said, "I can adjust the bill." He did, but not without continuing to argue. My advice is that Dollar's rates aren't low enough to justify not going to another more honest and professional company. Don't use Dollar. It may have lower prices, but the company and/or its employees are even lower.

We had two bad experiences with Dollar Rent-a-car in Jan 2009. The first one is at the Tucson International Airport location. We arrived 6 minuts passed the rental agreement time, and was immediately charge an extra $4 for a $17 per day rental rate, even though the rental agent at the counter told us there is an 1 hour grace period on the return time. Unfortunately the rental agreement did not specify this grace period and therefore I couldn't argue over this verbal instuction with the attendant receiving the car.

The second experience was at the Las Vegas airport location, where the Dollar Rent-a-car reservation counter was so long that we would have stood in line for hours had I not taken the rental reservation over to the Enterprise Rental Car reservation counter. Enterprise not only honored the reservation, but actually beat the Dollar's price by $2 a day!

Bottom line, go with Enterprise in the future.

If I could give zero stars, I would.

I rented a car on December 19th from the Portland Airport location at 7:00pm. The authorized amount with the LDW was around $75.00. While returning the car on December 20th at 3:30pm, the driver's side windshield wiper left the windshield and laid itself over the side mirror. Not a huge deal if it hadn't been one of the worst winter storms ever in Portland.

I exited the freeway and placed the wiper back onto the windshield. When I turned the wipers on, it was apparent that there was a linkage problem in the driver's side wiper--an easy fix if you have the tools and authorization to repair the car. Not having either, I called the Dollar location and was told a tow truck would come pick the car up.

The tow truck arrived at 6:00pm and the driver told me that Dollar had instructed him to leave the car on the tow yard, as Dollar's service lot was too packed with snow to get the gate open. I thought nothing of this and was glad to see the car taken off my hands.

Two days later I call the Dollar office to see if my contract has been closed, and the service reps are yelling at me like I've stolen the car. I explain to them what happened and they tell me to call back after Christmas to find out how my contract has been resolved.

I call back on December 26th to find out that Dollar is charging me $599.78 (which was charged to my credit card behind my back) for the rental. This is a car I drove 44 miles and had in my possession for only 23 hours. They are holding me responsible for the time (4 days) that the car sat on the tow yard--at a rate of $95 a day.

They told me that the wiper malfunction was a result of continual use of the windshield wipers in icy conditions. Really?? How else is one supposed to drive in snowy, icy conditions without continually using the wipers. I have filed complaints with the corporate office and the BBB and am waiting to hear how my case will be resolved.

This is a very deceptive business which, in my opinion, looks for every possible way to milk the consumers out of every dollar they can. Their customer service reps are totally unprofessional and do not look for amicable ways to resolve disputes. Rather, the customer service reps try to frustrate you into giving up your case and handing over your hard-earned money. At this point, I would rather pay an attorney $1800 just to avoid paying Dollar Rent A Car the $600 that they are trying to steal from me.

Dollar has fraudulent business practices. I rented from their Jersey City, New Jersey location. I upgraded my car ($53.50 total) and added a driver. When I checked my credit card bill, they had charged me over $75 JUST to add the driver. Exactly 1/4 the total of my entire rental. This cost was never disclosed to me. Clearly they were trying to get something past me because I NEVER would have agreed to this. When I called to inquire about the charge, the guy (who apparently was the owner) said, sorry, that is the cost. When I disputed because this cost was never disclosed to me, he just said there was nothing he could do. I told him I would file a complaint and dispute the charge, he said 'fine'. I will NEVER EVER rent from Dollar again, and highly warn anyone who considers renting from this location. I actually heard the guy talking on the phone while I was picking up the car about how he should charge more money for each rental. Clearly shady business practices.

how about 4 agents in AZ i wanted to stay an extra day so i call the hot line to do so. in AZ they don't do that you have to go to the agent personally. so i am refusing to drive an hour away for them to say ok. the manager on duty was no help and said they don't report the car stolen for 72 hours just bring it back tomorrow. i book this thru travelocity for $301 for 6 days. at pick up it cost me $548. i will never rent from dollar again. then the topper the car has a serious front end problem so it shakes. they won;t fix it or tow the car because the car is out of contract!!!!!!!!!!!!!!

DOLLAR RENT A CAR charged me $1093 for a two hour rental. Don't believe it, keep reading. As I write this I have been fighting the charge for 7 months.

My friends and I rented 2 cars from DOLLAR in Panama, February 2008 (a van and additional car -- the Dollar van was big enough for our party but not our luggage so we rented the additional car for the day). We had an arrangment with the Dollar rental agent that for $25 a Dollar employee would come and pick up the car. All we had to do was leave the keys at the front desk upon arrival and someone would be up later that day. We drove to our hotel and left the keys at the front desk.
(we stayed in the hotel for 3 days; we rented another car from Dollar to again help transport our luggage to the second hotel; only staying in Panama for 1 week)
Now imagine this: 2 weeks after returning to the U.S. I see a charge from Dollar for $1093. No one ever came to pick up the car (per our agreement) and it took them 3 weeks to figure out what happened to their car.
You may be thinking, "wow, that's too bad, but why didn't you just call." Imagine if the person responsible for picking up the car was given the $25 (fee for getting car picked up) directly. Do you think that car would have sat there? No they would have remembered their contract with us and picked up the car.

I reserved a Kia Rio (or similar) economy car, online, with Dollar Rent A Car, to be picked up Monday, Sept. 15, 2008 at Tucson International Airport and to be dropped off Sunday September 21 at Phoenix Sky Harbor Airport. On the 15th we arrived at the Dollar Rent A Car counter at the designated time to pick up our car. We were told that there were no cars available but that they had an arrangement with Alamo to rent us a car and that if there were any discrepancies in the rental price, we would be reimbursed. The gentleman who helped us was very apologetic and helpful. I was a little disappointed as I had made my reservations on June 18th and now I was being told they did not have a car for me. However, it seemed that the employee had taken care of any problems, was nice, and so we went on to Alamo to get our car. After waiting in line for 30 minutes at Alamo, we were informed that the only vehicle that we could take to Phoenix was an SUV and would cost at least $600, almost $400 more than we had planned on paying. My husband and I knew that we could not afford this difference even though Dollar had promised they would pay the difference, we decided to check with them.

We called Dollar from the Alamo counter and explained the situation. The person I spoke to told me to wait a minute and began talking to someone in the background. While I was waiting for a response, the Alamo representative began talking to me as I explained my frustration with the situation. She made an innocent comment stating that Alamo did not have a policy of overbooking. I replied that I think that would be a good lesson for Dollar. Immediately, the Dollar representative began yelling at me on the phone stating that he did not appreciated my attitude and that it was uncalled for. I asked if he even knew what I was responding to. He said no. I then told him that based on the situation that DOLLAR had put me in I was being more than cooperative and understanding. I had not raised my voice, I had not cussed, I had not complained a SINGLE time. He continued to berate me at which point I became upset and let my husband deal with the problem. He hung up the phone and went back to the Dollar counter where the same representative, whom we later found to be named David Rodabaugh, continued to be uncooperative and kept insisting that he was just trying to help us. (Of course reneging on an agreement and reducing a woman to tears is my idea of helpful! What was I thinking?!) My husband replied that we appreciated that but the only way to help us was to get us a car. He even tried to tell my husband that just because we had a reservation, it did not guarantee that we would have a car. I think he should be shown a dictionary as the definition, by Websters, of reservation includes an arrangement to have something (as a hotel room) held for one's use ; also : a promise, guarantee, or record of such engagement. By the very definition, a reservation is a promise or guarantee!! My husband finally had to become firm with Mr. Rodabaugh and miraculously, a car was found for us. I truly believe, that had my husband not intervened, Mr. Rodabaugh would have continued to be disrespectful and bully-ish to me and I would have been left high and dry. As soon as a man entered the situation he became accommodating and helpful.

I feel that I was disrespected as a customer and a person. The simple fact that we had a contract for services to be rendered, that initially the company was not going to honor, is enough for me never to use Dollar Rent A Car again (much less recommend it to others). Combine this with the horrendous attitude and customer service given by Mr. Rodabaugh, and the situation is even worse. I cannot see how this company will continue to survive when there are so many other choices out there. I suggest a change in policy and better employee training. My experience was (negatively) unforgettable.

Wouldn't rent from Dollar again. Check engine light came on, called road side assistance was told to bring car back to airport ( not to the closest place) and then have to get new car, they wouldn't even bring us the new car, and then she said just to drive it anyway,that a check engine light didn't mean anything. Also the car had crank windows, who knew that cars still came with those. The girl at the counter was rude when we picked up the car, and the car had been in an accident before we got it so we had to waste more time filling out the pre-existing damage report when we picked it up. It isn't worth the few extra pennies we saved.

We reserved a Compact car for pickup at Albuquerque airport, 9-16-08. When we arrived, we were told there were no cars available, only mini-vans. We said we did not want a mini-van, only a compact car as we had reserved. We were told that we had reserved a "price range" rather than a "car". We presented our reservation, that clearly stated a compact car. We were told there were no cars in any class available, only a large Chrysler which we said we'd take at the same price. We were refused, and when we insisted that we should get what we had reserved, the manager Wendy was called over. Without any explanation as to their policy of not having what the customer has reserved, she told us that we wouldn't be allowed to rent from them at all for arguing with her! I will never attempt to rent from Dollar again, and will in the future, call rather than reserve online, and make sure that what you believe you are reserving is guaranteed to be available when you arrive.
We ended going to Avis, which had a car, and was more than helpful and accomodating, also gave us a discount over their regular prices because of the "bad" experience we'd had!

I rented a Dollar car at the San Diego airport, online, as a Dollar Express member. I was guaranteed a 10% discount if I used my American Express credit car when I paid for the rental. When I received my credit card statement, the discount was not applied, Doller said I was suppose to enter a code when I reserved the car, even though I used my American express card to make the reservation online. I also called the member services several weeks before I made the pickup to confirm I would get the discount. I called & was told about entering some promo code, even though they took my reservation with American Express. My claim was denied. I am an employee of the company, did not seek an employee discount, & now will steer clients away from using our service.
John Crowe
employeed by Dollar at:
Kona International Airport, Big Island, Hawaii

We rented a car at the airport in Vegas. The rate (we thought) was really good. When we arrive to pick up the car, we were informed of some type of insurance that they offer where if the car is wreaked and out of service, they charge you loss of rental fees. We took insurance this wasn't mentioned in the fees on the front end. After waiting in line for approximately 30 minutes, we get to the garage and one person is working, they were obviously understaffed for a Saturday. We waited another 20-30 minutes for the car. I think Dollar reels the customer in with their rates by deception. We will never rent from Dollar Rent a Car again.

Don't ever use the Atlanta airoport office. There was no car waiting to take us to the rental office. I called the 1-800 number and finaly half hour later this guy shows up and he doesn't even say good morning. I reserved the car two weeks in advanced, but they had only one car in the parking lot, so I had no choice but take it. By the time we returned the car, it was impossible to find the office. We had a GPS, map and called their 1-800 number 4 times to give us directions, but it just wasn't working. After 45 minutes of driving around somehow we found the office. I asked them why they don't have signs to show people where to go, because we got lost....but she didn't say anything. I thought we were stupid for a moment, but the couple behind us were so angry, because apperantly they were going to miss their flight for the same reason. Then I realized that we are normal.

After 4hrs of waiting, they dont have the car I had reserved a week ago. No apology too. Worst customer service. They are cheap for a reason. Pay a little more elsewhere and you won't have to cancel your trip like I had to.

Total scammers. Over taxed and they didn't decline my "extra" insurance coverage that I asked them to so I had to pay an additional $19.00 per day for a $20.00 a day car rental.Do not rent from them, too many hidden fine print issues. You will pay way more when you get your charge on your credit card statement. Very dissapointing.

They tack on fees out the wazoo to make up for their low rates. Get this they charge you $15 if you return EARLY. And if you pay for a weeks rental but only put down your registration for 5 days, you can pay 10.99 a day to keep it for the week you paid for. They also charge $6 per day for additional drivers. Don't Rent Here!

WORST EXPERIENCE EVER-THESE PEOPLE ARE CROOKS!

This is the WORST experience we've ever had! After have the car for a week, we returned it and waited for the inspection. The employee conducting the inspection did a check, signed-off that there were no damages, and sent us on our way. About 3 weeks later, we received a call from Dollar stating that they were filing a claim against us b/c of a cracked windshield. Huh? We explained about the staff who had signed off on the car. She curtly told us that they conduct a more "thorough examination of the car at a later date," to which we promptly replied that there is NO WAY they can conduct a damages examination of the car w/o us being present. I mean, how do we know that THEY didn't cause it (or the next renter)? They sent us a photo of the damages: 1. There was no license plate showing that it was the car that we had rented; 2. There was no VIN # visible; 3. This "crack" spanned the entire length of the windshield across the top of it (spider-cracks and all, like someone took a baseball bat to it) - not only would we have been unable to drive with this shattering, but we would HOPE that the staff would have seen it when see checked-off Windshield on her checklist. Long story short, after a week of harassment, we told them that they'd have to sue us in court before we'd pay a dime (this was AFTER they said they'd make a "deal" with us and pay half, but no before pointing out that if we had purchased the extra insurance, none of this would be happening). We finally received a letter today stating that the case had been closed!!!

We filed a complaint with the BBB....these people are running a terrible scam on people that cannot defend themselves as vigoriously as we did. There are much more reputable car companies out there...avoid this one like the PLAGUE!!!

Dollar was really tricky with there language telling you one price per day for a compact however they offer you a Discount on a even better car and show you a lower price for that discount. They leave out that the price is in addition to what you would pay for a compact car. They will write it down on a piece of paper as well a known sales strategy. I could see straight through their sales training. Next, there was a tiny scratch in the window where a rock flew up a hit it from a big truck, I was honest and told them about the pin head size scratch and the treated my like a criminal and then gave me a 450 dollar bill in the mail. I think they did research on the insurance to see how much they could charge; the whole thing is being investigated. I would never ever recommend them to anyone I had poor service as well.

Booked a Chrysler 300C WITH SATELLITE NAVIGATION. Arrived at airport to be told by Dollar that they ran out of Sat Nav systems. With a 4-hour drive from New York to Albany ahead of me, this company caused me a lot of inconveniece. Unprofessional and disorganised company.

I rented Dollar once at a Hilton hotel in Houston to go to lake charles, LA for one day. We waited in line and took like 30 to 45 minutes and was behind the first person in line. When I picked up my car for midsize Dodge stratus, the car smelled like dirty vacumm,  air conditioner that smelled like pee, and it was only 1/4 gas in that tank. Customer service was OK since they were polite and let me turn in my car with 1/4 full and no extra charges applied, but it was a really bad car experience. I would somewhat consider not renting Dollar.

The Dollar I did business at was super helpful and the Res center I contacted was excellent in the service and secured me a vehicle even during the Christmas holiday, naturally at a not so low rate but they had actual cars available.

DECEPTIVE DECEPTIVE DECEPTIVE
LOOK OUT THIS COMPANY IS A BANDIT


RENTAL AGREEMENT # HQ513678-4

I rented a Vehicle on March 11 2007. When I arrived at Tampa International I waited on a line for more then 45 minutes and when I finally got to the agent Joe Wynne Employee # JWYNNE/212, he took my information and went through the rental agreement. This deceptive employee asked me if I would like to purchase optional insurance which I declined. He then asked me if he could make me a "sweet deal" because you had no cars and I declined on the "sweet deal". He then told me to please have a seat they would call me when a car became available. When the vehicle became available he called and asked me to sign here initial here and initial here which I did without looking. To my knowledge and from past experience when initialing to the decline of insurance I am initialing the decline of the charges and optional insurance and not signing up for this. I left the airport with a vehicle that smells awful when you put the air-conditioning on the vehicle smells like urine and mold. When I returned the vehicle a week later the agent checked me out and handed me a receipt. I asked why the bill was so high and she told me it was because of the optional insurance I had purchased. I explained I never purchased any optional insurance. I went to the customer service desk to complain and was greeted by Alberto who explained there was nothing he could do.

I realize I signed this agreement believing that your employee was capable in following my instructions and requests which did not include the optional insurance. I did not realize that Dollar Rent A Car hires or participates in deceptive practices to mislead customers. Maybe I would have taken the time out to read had the car been on time or I didn't have to wait 45 minutes on a line.

If possible I would like to have this complaint made formal on this employee's record. I am quite sure I am not the first customer this employee has deceived in the same manner. Maybe he finds it humorous or feels he can enforce his own company rules. Does Dollar have a psychological evaluation when hiring employees? If so this employee should be evaluated or his supervisors' should be made aware of it.

In closing while your employee might have deceived me and sold me coverage that I did not intend to receive, I can guarantee, as a result of this employees actions, Dollar* has lost a corporate customer and will not rent nor recommend Dollar* to any of our associates.

Reserved a car at one of the airport location. Arrived there on Monday morning and at the counter told me that they can't rent me a car and I need to talk to a manager (who is located away from airport). Didn't want to waste my time, cancelled the reservation and pikced up a car at another car rental. Later that day, called Customer service and they did not want to listen any thing and insist that I should have talked to the manager. Did not want to understand when you fly on business on Monday morning you have other things to do than talking to a car rental manager to rent a car. GREAT way of doing business..........

I called to change a reservation. They quoted me at a ridiculously high rate. But, that was OK. I didn't mind that part. The part I did mind was when the customer service agent acted really rude and obnoxiouis. She was very blunt. And didn't say "thanks" or "your welcome" or anything. When I told her, "Mam, It's OK, I'll just try and find a different rate", she totally blew up on me. She said, "Well, sir, I'm sorry but thats how it is. You missed your reservation." Sounded like she was offended that I wasn't going to book with them again. Then I said, "It's OK, thanks anyways." And she just hung up. Won't deal with them ever again just because of hot headed customer service people acting like they deserve my business or something.

Watch out when Dollar inform you that you have been given an upgrade, because unlike airlines, hotels, etc. these come at a cost, which you will learn about when you return the car!