When I dropped off my car at the San Diego Hertz facility at 3202 North Harbor Drive (somewhat early in order to avoid an additional day charge) I later realized I had mistakenly left a few items in the car. After returning to the Hertz location only AN HOUR LATER to retrieve my items I was informed by the staff that they were “unable to be located.”

I was told that cars are routinely moved between locations, and after I had waited approximately 45 minutes for them to radio various individuals AND after speaking directly with the onsite manager, I was told there was nothing found in my rental car. This situation is simply NOT possible unless the employees had thrown my items in the trash, or (more likely) had stolen them. Although professionally courteous, the somewhat blasé response (with the exception of the onsite manager) I received from Hertz regarding this whole event was infuriating to say the least. These items were worth approximately $200USD which is not an insignificant amount.

It took TWO WEEKS for Hertz to address my complaint by email which basically said “too bad, so sad.” Due to this experience, not only will I NOT be renting from Hertz again regardless of their pricing, I will also be informing my entire company of my experience and advising our travel agency to cease renting from Hertz in the future.

Car not cleaned, tires worn, dents on door, expected to be accompanied to car to see if am ok with rental (like Enterprose does) but left to go to lot myself, felt like I had leftovers to pick from..... location: Norfolk VA airport ORF

Next time, I'll just go to Enterprise

I rented a car at the Port Charlotte location. We had nothing but problems, the first being that the location was closed upon getting there (the agent had to run out for something), he could have put a sign up stating this. Then when we got in the car, the tank only had 5/8's gas. Then the "maint rec'q light was on for the entire rental time. The front tires were bald. And the car was fithly in and out. Upon renting I told the agent that we had a flyer for extra Frequent Flyer miles, and I never received them. Needless to say, they don't uphold their end of the contract. Tried calling customer service, (if that's what you want to call it) what a joke. If that's how they treat their customers, they should close up shop. I would recommend using another rental agency, as this one is not up to speed.

This is a complaint against False charges by the 11 E DEMAREST, ENGLEWOOD, NEW JERSEY HERTZ location, which is a "sub-leased" location in an EXXON Gas Station.
My husband and I rented a car for Labour day weekend on Friday August 29th and returned it on Monday September the 1st. We owed a total of $167 but we received a bill for an extra $51.49 for an extra day because the location was closed on Monday.
We called HERTZ Customer Relations twice which was a waste of time. The rude representatives kept stating that this is the time policy.
I called the location and the owner of the Gas Station who is the Father of the person who manages the Hertz location replied and said his son was away on Vacation and the location was closed and he suggested that I call the manager of the Fort Lee location who has not responded to me yet.
I made the reservation on-line on EXPEDIA.com and the location was said to be open on Monday on the reservation.
I am extremely disappointed with HERTZ and will not consider renting from there again.
I think that location should be banned from EXPEDIA for not communicating information properly to their customers and not honoring their agreement.
We returned the car on time and were not advised that if the location is closed on Monday we would be charged an extra day, especially since we rented there in the past and we returned the car on a Holiday Monday (Memorial Day). They do not have the right to change a policy on a whim and take advantage of and charge their customer when they feel like it.

Dont get caught renting GPS navigation in Ireland It is very out of date and you need to resort to using a map especially in bigger towns and motorways. Despite complaining they refuse to refund the 10 Euro daily ($15 US) So save your money. Its a franchise and they couldn't care less what you think.

The service was okay, but the cars are disgusting! I had to switch cars 3 times today! The first smelled like someone had just smoked a carton of cigarettes in it right before I got in. The second one was smelly, but as soon as I drove it off the lot and came to a stop at a light the car started shaking. I then had to drive 20 minutes out of the way to get another car, which was just as bad. The cars smells like BO on top of the stench of smoking! I will NEVER use this company again.

Always polite and outstanding service.

  Experiences with Hertz in most airport was very good service and great car, but it was just worst in Philadephia (PHL airport). The bus shuttle service is the worst there as it took 35 minutes to get picked up while alamo, national, and avis passed like 4 to 7 times. Picking my car was good, the line to the counter was good, and returning the car was not bad. Just after I return the car in the same location, I figured out there was no bus drivers taking us to the airport when there was 20 customers complaining for the bus to come and waited for half an hour. Other airports like LAX was great as waited for only 2 to 5 minutes. If you rent Hertz, rent somewhere other then Philadephia airport. 

Technically, 4-stars with my AAA card and 3-stars without it. . .I find decent on-line rates and get a small discount with my auto club membership. . .solid product, service, and price.

Made a booking for a BMW 318i on Hertz' Aer Lingus microsite. Confirmed. Prepaid. Sorted. Arrived in Shannon Airport to be told that at 28 I was too young to be given the car requested. Apparently, 30 is the minimum age for them to insure on a BMW in Ireland. So was given a Toyoya instead and told to pursue the booking company for compensation (but hey! It was Hertz! You're Hertz! What's the problem?). Arrived back in the UK and complained. Waited 18 days for a response and was told that I hadn't complied with the Ts & Cs on the website so this was my fault and no refund would be payable. What? I couldn't find any mention of the BMW having stricter age restrictions when I booked, and I'm one of the few careful sorts who does scour the small print. Curiously, a friend who accompanied me on the Ireland trip fell in exactly the same situation. Same age (to within a month or so). Same booking, same dates, same you-name-it. Only conceivable difference was he quoted country of residence as US whereas I'd said UK. He got a refund and an appropriately fawning apologetic email. So, armed with this I phoned customer services again to ask why the double-standards and was told to wait another 10 working days for them to reconsider. Went ballistic. Still waiting for customer services supervisor to get back to me. If this was a simple mistake on my behalf, I'd understand. But the booking was made in good faith using all the information I could find on the site. And it's so easily avoidable... they'd gone to no effort to spell out the age restriction clearly, or - as some competitors do - check date-of-birth on booking to avoid such problems. I'll stop just short of saying they're deliberately trying to catch out their customers, but I will say they're doing absolutely nothing to prevent the pitfall. (And why should they? There I am, standing in the rental office, pre-paid for the car. Do I run off to a competitor there and then and shell out even more or just lump it?) I'm now heartily recommending to all who know me to avoid Hertz at all costs

did you know that they can do insurance direct bills? I needed to get into a rental car recently after an accident and was able to get a nice, CLEAN, new car from them instead of the 2 or sometimes 3 year old clunkers I have rented from other neighborhood rental agencies that always seem to be at dealerships and body shops. Its nice to have another option.

after waiting 25 minutes for them to 'find' my car...they had actually rented it out, and told that I 'must' take the additional insurance to avoid having to pay for any damages...my car arrived without any gas in it, but being late for my appointment I left anyway and coasted in to my appointment. When I called Hertz to tell them that the car had run out gas, they told me that I would have to either go get the gas myself or pay for a tow truck!!! After getting the gas myself I had some time to kill before my next appointment and 'tried' to use the navigational system. Wow, was that stimulating...I punched in an address that I already knew how to get to but when the directions came up they were going to send me the opposite way to where I had entered. From talking with my coworkers (we have 'had' a corporate account with Hertz) this was not the first time that my company has encountered this type of customer service and problems. Do yourself a favor and rent from somewhere else!!!

They used to be #1. They've lost it! Never seem to get what I want from them.

Hertz take all the worst parts of what the other car rental companies in the UK offer then add some rubbish of their own. They charge so many extras - about USD25 just for renting from an airport. Insurances, road tax. They quote USD65 for a days rental, and you end up paying more than double. Their desk in the arrivals area is hardly ever staffed. Buses are irregular, the depot at Heathrow is dingy, tatty and always has a long queue and most of the "customer service" peope are sullen and unfriendly. Last time (3 weeks ago), from the time I got to the bus stop for the courtesy bus, to the time I drove away, was nearly an hour and a half. And they were not busy, it was 10pm at night. They give a "gold" card then don't give you any points if you prebook and prepay. So I have rented over 25 times and not got a single point. Why do I keep going back? Unfortunatey I dont have a huge choice.

I am forced to use Hertz because of work, but have found the employees to be friendly and helpful overall. I just wish they had fun cars.

Had a great experience with Hertz recently: I'd planned on taking a rental car from Boston to NH and back then catching a train to Stamford CT... but happened by a Hertz shop and found I could drop the car in Stamford instead. So I wound up driving some 300 miles within a 24 hr time frame, all for just $75 or so. Nice.