June 2009. We went to pick up our 'Toyota Yaris, Chev Aveo or similar' from Thrifty LAX. Our rental was fully paid with all insurance, CDW etc - yet he still tried to sell us, pushed and cajouled us, to buy TRIPSAVER® 24-hour Roadside Assistance, which was included anyway, but didn't cove if you lost your keys ETCETERA - an extra $5.99 per day - I asked for a brochure as to what the ETCETERA was and he slid open a few drawers and 'can't find the brochure' - A COMPLETE RIP OFF an extra $84 plus tax for 2 weeks in case you lose your keys. (There was a spare key in the glove box anyway which we carried separately) The Yaris does 42mpg so is not so bad for the environment given we were to drive over 3000 miles in 2 weeks.
They ONLY have Chryslers, which was confirmed later by Thrifty staff. There are NO Yaris or Aveos available. The smallest available was the Dodge Caliber or, as we know it, the Dodgy Low Caliber - a truly dreadful car - that does less than 30mpg at best. Such uncomfortable hard rubbery seats for thousands of miles of piles! The front tyres were about 1mm from the fully worn line when we picked it up. The issuing guy didn't care and there were only much larger PT Cruisers and people movers as an alternative. The WORST aspect is that not one of the cars in the economy/ compact class has ANY way to hide your luggage no boot/trunk or cover - so if you are visiting a National Park or stopping for a meal YOU ARE VULNERABLE. The caliber thing screamed around every corner due to the tyre wear and bad handling charactistics, it also had out of balance tyres - things you don't notice till you have taken it. And yes, it was covered in scratches which you MUST REMEMBER TO NOTE on the condition report.
It was so bad we changed it for a PT Cruiser (slightly better) after a week.
As Chrysler is bankrupt, Thrifty staff told us that instead of the lease system they used to have, which I assume requires full maintainence of the cars - they dispose of them at auction - so maintaining condition may not be a priority!
If you INSIST on renting from Thrifty - Don't pay extra for a 'compact' over an 'economy' they are the same cars at LAX and Las Vegas at this time!
We are worried about our Credit Card bill - yet to come - given the horror stories we have heard about being blamed for other peoples damage to Thrifty cars .... awaiting outcome ...

There is a Thrifty rental located in Pensacola Florida off of 9th avenue and the service was just horrible. There was already a guy in front of me complaining about his service....that should have been my CLUE that it was possible that I would have the same experience. When I got the vehicle it was filthy!! I went back inside to inform the employee that it was dirty and he informed me that it was their last one....but he takes it somewhere to "supposedly" get it cleaned and returned it in the same condition. Because my trip was vital I had to take the car....when I get back they have no record of it!!! Why was my contract not in there system....They asked me if I was sure that I rented this car from this Thrifty counter!! I was already exhausted from a long trip...I returned it early so I would haven't to get up the next morning...He finally figured out what was wrong after 25 minutes and several phone calls later. It was the worst experience I have ever had and I will not return to them again. The name says it all and that goes for everything...the car..the service..EVERYTHING! Beware!

I WILL NEVER RENT FROM TRIFTY CAR RENTAL AGAIN. Like other reviews my experience was terrible. When my husband and I rented a car for nine days we were asked if we wanted insurance "for only $29.99." We both assumed from the way it was worded that it was for the whole nine days. Unfortunatly my husband did not read the break down before signing the credit card. When we returned the car we get the bill in huge print which was $369.62 more than what was quoted. They said there was nothing they could do about it because it was a service that they provided to us. After talking to several spanish bitches in customer service I gave up on trying to get my money back. I went through my credit card, and tried to dispute it. Again it was a huge failure. There is nothing they could do because we signed for it. I give them zero stars.

The worst rental car company I have ever dealt with. I am on holiday from England,will never use them again. to many faults to talk about

I booked the car for ORD (chicago Int'l Airport). The customer service person was very rude to begin with. He was added an Optional service of Roadside assistance of $5.95 /day. When I questioned it, he denied to remove it and told me that it is like Government Taxes and cannot be taken off. so I decided to NOT to rent the car then he said let me see what can I do and then he removed the charge but changed the time of return taking away hours. I said I am renting a car at 2:50 PM so technically, I should be able to return by 2:50 PM next day, but he kept denying it and said if you are not here by 10:00 AM, he will be charging us for additional day. I will think twice and carefully about renting the car again from Thrifty. I also requested to apply AAA discount and he denied very rudely.

The counter staff was surly when I was picking up my van. Just bad customer service, unpleasant and grouchy. I nearly walked away and went with another provided just because of their attitude.
I called the day before and asked if it would be a problem if I picked up a couple hours earlier than I had earlier reserved. The guy on the phone said no problem. He didn't ask for my name or my confirmation number. He just said show up... no big deal.

When I got there they acted like it was a major problem ... and said how I'd have to pay for an extra day. And since my husband wasn't with me I couldn't put him on as another driver. And if I wanted to I'd need to come back to the airport and it would cost me an additional $9.95 a day to have another driver added on the contract.

However, the vehicle I got was awesome!!! It was a seven passenger Dodge Caravan. It had satellite radio and ran on Flex Fuel. Flex fuel is also called E-85. It is made with ethanol and costs about 90 cents less a gallon than regular gasoline. Mostly cop cars and taxis use it-- I found out by chatting up people at the pump.
We drove 1970 miles so this feature saved us a ton of money. (But it sometimes hard to find places that sell it.)
The people at the counter when I returned were super friendly. I said it would have been nice to be informed about the flex fuel when I picked up. They said they didn't realize any of their vehicles operated on E-85, that it wasn't listed in the computer.
The price was good --- the vehicle was great. We used fuel that is made in America and reduced our carbon footprint. I would go back to Thrifty and recommend it to my friends.

I was misled into purchasing the insurance by the staff at Houston's Bush Intercontinental airport. When I pointed this out to them upon returning the car they said there was nothing they could do. I contacted their national customer service headquarters and was told the same thing. Both my husband and I are seasoned rental car customers and thought we were declining the coverage and did not notice this was not the case until we returned the car and noticed the additional charges. I will never rent another car from them and urge you to do the same. If you do rent from them, be very very careful and look over your contract with a fine tooth comb.

i had a terrible experience with this company. we arrived in san diego after traveling all day and had to wait in line for over an hour despite the fact that i reserved the car online prior to this. once we got the car the one key did not work and we ended up getting our passports stolen out of the car because we thought it was locked and it wasnt thanks to this faulty key! also the policy on running a credit check for use of a debit card should be posted clearly on the website prior to reserving the car. i was traveling without a credit card and did not appreciate having to jump through hoops in order to give the company business. i will never use this company again and would rather pay a few extra bucks for good service.

I received a call from my sister informing me that my father was in a comma and I needed to get to Johnstown, Pa as quick as possible. After booking my flight to Pittsburgh, Pa, I had to rent a car to travel the last 90 miles. Using thrifty car rental web site I rented a car and select after 10 pm that I would arrive. I had one stop during the flight and unfortunitly the plane was delayed. I notified my sister and wife what had occured and had to change gates and flights. As it turned out they both called the thrifty toll free number and talked to a customer service representative . They both explained that my flight was going to be late and need to ensure that I would still be able to get my car rental. They were both told that there was nothing they could do and hung up on both of them. My wife called again and insisted on speeking to a supervisor, she was told that the supervisor who was on duty did not take calls and hung up on her for the second time.
I arrived in Pittsburg roughtly 2 hours late and called my wife that I had arrived and she told me what had transpired.
I still proceeded to the thrifty's booth and discovered that indeed that the booth was closed. I then called the toll free number, I explained that my father was in a coma and I needed to get my rental so I could proceed the last 90 miles and see my father before he passed away. I was informed that there was nothing they could do and hung up on me. I called back and insisted on speeking to a supervisior, after pushing the point, I finally was able to speak to what I was told was the supervisor on duty. I was told that there was nothing he could do and hung up on me.
There were three other rental companies still opened and I asked if a rental agreement was left at there booth. They directed to me to avis that they were associated with thrifty. The gentleman who was working behind the counter was very very helpful and wrote a contract up for me and was able to finally get my rental after 1 1/2 hours of wasted time. I will say the respresentative at avis when out of his way to help me and get me on my way.
I found out that the contract could have been left at avis, why didn't thrifty's customer service tell any one of us and arrange it? This would mean they would have to take care of there customers and I guess thrifty doesn't know the meaning of customer service or even care.
To add insult to injury, the person who was working at avis took my cell phone number and stated that the manager for the site would call me. Guess what - he couldn't bother to call me. Isn't that a supprise.
When I got to the hospital my sister meet me and told me that I was an hour to late and he passed away. I want to thank thrifty, I missed seeing my father before his last breath.
How much time would it have take for their customer service to call the thrifty at the Pittsburgh airport and make the arrangements.
I would never rent a car from them ever again and I am letting anyone who will listen know what happened. I don't care if they were paying me to drive there cars or trucks.

DON'T EVER RENT A CAR FROM THRIFTY LAX!!!!

I after my experience today with Thrifty I am completely amazed this company is still in business. My husband and I had to fly to CA for a family emergency and decided to go through Thrifty because they had the cheapest price online. Unfortunately when we went to pick up the car we were informed that Thrifty's policy on insurance requires you to purchase theirs. We told them that we were not interested in their insurance because our personal insurance covers us on rental. The man checking us in said that if we wanted to rent their car we didn't have a choice and that the insurance was $27 a day. My husband said that it was an outrageous price and that we would have to go somewhere else because this was adding $150 to our rental. We were then told that we could get the basic coverage for $15 a day. We finally agreed because it was 9pm, we were traveling with our 6 month old and still had a 2 hour drive to the hospital.
The night before we returned our rental we looked into the policy, everything we could find completely contradicted what we were told. We didn't think it was necessary to contact Thrifty because we would be returning the car at 6:30 the next morning. When we told Laurie the lady that checked us in what happened and asked for a refund we were told that even if were told the insurance was required we agreed so they would not do a refund. We once again tried to explain that we didn't have a choice unless we wanted to find a new company and the lady said "we will not be giving a refund." I asked to speak to the manager and was told that there wasn't one available. At this point I'm getting frustrated (not rude, just frustrated) I said there has to be some kind of manager available and asked them to call someone. I was told that it was 6:30 in the morning and that they wouldn't be calling anyone. At this point Laurie started talking to my husband about how it wasn't possible to get us in contact with any kind of manager. I said you are open for business you have to have some sort of supervisor. Laurie then proceeded to say "Lady, I'm not taking to you and you’re not getting a refund. If you don't like it calls cooperate." I think my head actually spun. We decided to try corporate because we had a plane to catch. I got on the phone with cooperate as soon as we got on the tram and was told that because we didn't speak to the manager there was nothing they could do. Luckily this person did have a manager. They said they would look into it and get back to us in 2 weeks. I'm sure they'll come back and say Sorry, there's nothing we can do about it.
The extra expense is not the point of my rants, the point is the customer service was awful and I have never had someone be so rude to me.

I AM NEVER, EVER, EVER RENTING FROM THRIFTY AGAIN. I don't think too many of my rentals with you ever went quickly and smoothly like, for example, with Budget and other rental companies when I sign up for something like your Blue Chip and get to go right to the car, or at least go through the check-in process faster. This rental experience, however, is and continues to be an abomination and a nightmare. I returned the car at DFW on time or a little early yesterday and the boy outside could not or would not print my receipt. I asked for the receipt and he said that his little device was broken. So I had to go downstairs, wait my turn at the counter, nearly missed the flight, and then finally they printed a WRONG RECEIPT after all that hassle. That receipt has my name on it and was billed to my credit card (that part is OK) but it is it clearly not mine as it lists Chrysler 300 instead of Dodge Caravan (which is what I had and what is in my rental agreement) and also a price of $151.77 instead of $221 or so. I spent hours trying to straighten this out with your customer service yesterday, 2/23/09. The manager on duty - "Jason" as the board at DFW said, was impossible to reach. Also, it was impossible to dial the DFW office directly. I only got transferred there after calling 877-283-0898 and insisting to talk to the manager. They transferred me to lost and found but not the desk or the manager. I don’t know how Mr. Jason got the word that I spent all afternoon yesterday trying to reach him, the “manager on duty” as the board said, but he did give me a call and left me a voice mail today giving me a one-hour window to call him. So I called him back and got his voice mail. The phone greeting says "Dollar" and not "Thrifty” so who knows whom I actually reached there.
And I just talked to your "customer service" where I was on hold for a long time, again, and then they told me that it would take up to ten days to resolve this issue. TEN DAYS for you to correct your mistake and give me the correct bill!!!!!! I will NEVER rent from Thrifty, and I will WARN EVERYONE I KNOW as well as everyone I possibly can against renting from Thrifty. People say "you get what you pay for." Well, in my car rental experience, Thrifty is a little cheaper but DEFINITELY not worth the headaches. One pays a little less but gets next-to-nothing. Cars are OK, but your customer service is extremely bad, the worst by far that I have experienced and not just in your industry. And you have the nerve to ask me to wait ten days to fix a problem that you created… AND SOMETHING AS SIMPLE AS GETTING THE CORRECT BILL! THIS IS AWFUL! THRIFTY IS AWFUL, AWFUL, AWFUL!

DON'T EVER RENT A CAR FROM THRIFTY CAR RENTAL. THEY HAVE SOOOO MANY HIDDEN COSTS THAT APPEAR ON YOUR CREDIT CARD MONTHS LATER. THE CUSTOMER SERVICE PEOPLE ARE RUDE AND INSULTING. THE CUSTOMER IS HELD RESPONSIBLE FOR PREVIOUS CAR RENTERS PROBLEMS. AS I WORK IN THE TRAVEL INDUSTRY I WILL NEVER RECOMMEND ANY OF MY CLIENTS USE THIS COMPANY.

I will never rent from Thrifty Rental again!!!

When I arrived to pick up my rental at 11PM, I was told that Thrifty had "overbooked" and was basically left to fend for myself getting to the hotel -- let alone my travel arrangements for the next day (I was on travel for business; not pleasure). At 0750 the next morning, I received a phone call from the manager saying that a car was ready for me. It just so happens, I had found transportation to my meeting requirements and would not be able to get the car until after 6PM. He told me that he would call at 6PM and make arrangements to pick me up at my hotel to retrieve the car. After three failed phone calls on my behalf, I finally got in touch with Thrifty representatives at 9PM. Even though I had been told they had a car for me that morning, they told me this time they did not have a car for me.

Believe me, I am NOT the only person that had reservations that was turned away from the counter. There were two people directly in front of me in line that were in the exact same situation. There was a major conference this week in this particular town -- a major tourist destination, to be fair, but the whole place is shut down because it is November and it's freezing! I'm not sure how you can run out of cars in November, but supply everyone in July when everyone is here on vacation.

Horrible service, and even worse customer care. Stay away!!!

I will never book with Thrify Car Rental again.

They would not accept to give me the car i have paid for with my international licence asking me for my local one.
The local one is an arabic licence which is no use for most companies because a non EU driving licence. International licence was made for this purpose in order to be able to drive anywhere in the world.
I have used many different companies and had no problems with it but Thrifty would refuse to do so and to refund my money back.

Make sure never to use this company.

Same go for EASY-CAR. (Thrifty being the agent of Easy-car).

Keep your money safe or book with any other companies, that would be the safest choice...

While we got an upgrade in Las Vegas here is the problem you will have in all locations except CA. Under the terms and conditions which you have to poke at to get to, they charge an extra $10 per day for an extra driver or in essence, charge you $10 per day more than the rental rate. If a spouse drives, $10 bucks. What a rip off. The gal at the "Blue Chip" station could not show us the policy in writing but when you call corporate, they say it is there. Never again in any state but CA will we rent from Thrifty. What a rip off plus rude attendant to boot.

As a Travel Consultant I decided to try out Thrifty. I normally book the big guns for my clients. Never again will I rent a Thrifty vehicle or book one for any of my clients.
I rented one at the LAX location. Since I just returned the vehicle I am not sure what my card will be charged until I see our statement. After reading everyones complaints I am getting scared because I used a debit. They also hold 400.00 in order for you to rent their vehicles. Much more than Hertz 200.00
My main complaint is not only was the car manual everything(windows, locks, etc..) but there was something wrong with the tires and when we rolled down the window the noise was so loud it was horrid. My children screamed due to the pain in our ears. But who had the time to drive back to LAX to change the car? We don't!
Plus it was so dirty outside but we were in a rush to get to a wedding so we did not have the time to change it. Now I'm scared to see how much the gas is they will be charging us because we did not have the time to fill up. Either miss the flight or fill up! Guess what we chose to do...so we will see what the real charges were.
Also, not to mention the lousy customer service! At least say Thank You....and treat me like a queen like Hertz always does.
From now on I will only sell Hertz and book it for myself. I don't care about the higher rates...you get what you pay for!

The only positive thing for me to say is at least it was the cheapest car rental around at the time.

Don't rent from this THRFTY CAR RENTAL !!!!!!!! The C & J Thrifty Car Rental at 4174 Cypress Rd, St. Ann Mo (next to Lambert's airfield in St. Louis) picked my wife and I up from Lambert's Field (they run a pickup service every 15 minutes and add an $11.09 fee to your rental car bill without your knowledge). The car check-in was OK, the staff weren't helpful in that they are reluctant to explain anything. I declined insurance coverage, but bought the "refill the gas tank for $3.85 per gallon on turn in. The counter person indicated that was a really good deal as gas was runing about $4.00 at the time. What they DIDN'T tell us is that even if you turn in the car with 3/4 tank of fuel, you get charged for the entire capacity of the gas tank. The Camry we rented has an 18.5 gallon gas tank. We turned the car in with about 1/3 of a tank. I expected to be charged for 2/3's of 18.5 gallons (about 12.2 gallons), instead, we were charged for 18.5 gallons of gas. Upon reading the fine print a couple of days after turning the car in, I found it plainly states that even if the car needs only one gallon gas, you will be charged for the fully capacity of the gas tank, and THERE ARE NO REFUNDS. I have rented from many other rental car companies and this is the ONLY ONE to steal from you like this. Don't fall in this trap!

Thoroughly Dissatisfied! Wondering whether Thrifty is incompetent ... or worse

I rented a car from Thrifty in Seattle for ten days, returning the car in the same condition as received. As far as I could tell, the car was undamaged when I returned it, but Thrifty had no one available to inspect the car when I returned it (during the work day). I had a plane to catch, so I left the keys at their counter. Several months later, Thrifty billed me for replacement of a chipped or cracked windshield, including loss of use of the vehicle. Their paperwork showed an estimate for windshield replacement dated a week after I returned the car, which is the only clear evidence they provided to me regarding when the damage was noticed. Thrifty in Seattle will not provide any other information and referred me to a collection agency that offered a choice between payment and legal action. My best guess is that the car was damaged at some point during the seven days between the day when I returned the car and the date of the repair estimate, probably late in that period. Since I was the most recent person to have rented the car, they charged me for the damage and for an extended rental until the damage was repaired.

I'm shocked and disappointed. The one time I had a broken car window, I called a repair shop the day the damage occurred, and the shop both provided an estimate and repaired the damage that day. I can't imagine that in a business that makes money from having cars available they would wait a week after observing damage to even get an estimate. I also cannot imagine that a reputable car rental company would charge a customer for damage without a clear indication that the damage occurred during the rental period.

Thrifty's corporate office provided no help, since they say they have no authority over disputes with franchises. The main reason for dealing with a franchise is that the corporate office will enforce standards of honesty and professionalism. Since they failed to do so in the face of a valid customer complaint, I will never rent from Thrifty again. There are plenty of honest and professional car rental companies, and next time I will choose one of them - anyone but Thrifty.

DO NOT GO THERE!!!! I had a terrible experience with Thrifty, had my signature forged to charge almost twice the amount I agreed to pay for rental. My credit card company investigated and credited me with the difference, but I am upset that the whole situation required so much time and energy to get sorted out. When I tried to get assistance through Thrifty corporate, I was first told that they could not do anything until the credit card dispute was complete. Afterwards, when I asked how they intended to address the situation, I received no response at all. In Puerto Vallarta, I strongly recommend going with local- Gecko or Amigo. I have also heard some good things about Budget, though you will get the timeshare treatment there.

For our family vacation, on 8/12/07 we arrived at Manzanillo airport in Mexico, at the Thrifty counter I was told that the Orbitz rate of $71.98, under which I have reserved the car through Orbitz was a mistake, it should have been $201. Left with no real choice at that airport, I had to agree to the new higher rate and signed the rental contract - the difference had since been refunded to me
after my complaint to Thrifty upon my return home but that was only the tip of the iceberg of my problems.

I picked up a Dodge Stratus with 54,000 Km (about 34,000 miles), it had a loud, clearly audible rumbling noise emanating from the front ends, and it felt excessively spongy and lethargic when bouncing over the numerous speed bumps on the streets of Manzanillo; a clear indication that the shocks and struts were not in normal operating condition. Also the back seats were broken and sunk in when sat on. Nevertheless, given that it was Mexico, I assumed that it was nothing out of the ordinary to have a rental car in poor condition and high mileage. Besides, the 45 minutes drive between the airport and my hotel made me decided to just stick with it.

During the 7 days, from time to time, the car's lower right front bumper panel would come unattached and just hanging off in front of the car, I would have to push it back to the mounting clips on the upper bumper panel, and I'd repeat that again and again..

At the end of my trip on 8/20/07, on the road while driving it back to the airport, the AC stopped working, and a black rubber/plastic flap about a foot by half foot came loose hanging out of the right front wheel well, flapping in the wind and rubbing against the right front tire. Praying that nothing else would go wrong, I managed to drive it back to the airport and returned the car.

After checking the car upon my report of the problems, the Thrifty manager told me that the oil pump was leaking oil and, she determined, that it was the cause of the AC not working. She told me that I will be responsible for the repair cost. I told her that since I was not offered to inspect the oil pump prior to renting, there was no way for me to know what was the condition of the oil pump, for all I know, the car could very well had an oil leak long before I picked up the car, therefore I would not pay for it.

She had since charged $1,425.23 on my credit card. I filed a dispute with my credit card company (Fidelity Investment Card), but the card company had since notified me that this is between me and Thrifty. On Thrifty's part, other than agreeing that the original Orbitz rate was correct and refunded to me the difference of $163, it told me that the alleged damage was between me and its franchise in Mexico.

So there you have it -- Thrifty at Manzanillo airport used deceptive, low rates at Orbitz to lure in foreign/US renters, then used a beat-up junk that had numerous pre-existing mechanical problems through years of traveling the bumpy streets of Manzanillo. And, as anticipated, once something goes wrong, charge the renter exorbitant costs. Sounds like one of those third world scam to rip off the tourists.

I have repeatedly requested documented proof from Thrifty, and from my credit card company, for an itemized list of the $1425.23 charge (BTW, Chrysler/Dodge parts website lists a new oil pump for a 2001 - 2006 Dodge Stratus at $88 to $107, for 2.7L or 2.4L engine.), also for the maintenance and repair history of the car; and record of previous damages claims by this outfit against other customers. I could not get even an acknowledgement of my request from Thrifty or FIA Card Services.

 I  will speak only about the Pearson Airport location in Toronto.  ALL the staff from there most likely arrive in short buses.   They are not responsive, extremely slow (>1 hour to find a car and do the paperwork even though I had a reservation), and give you any car they please unless you are willing to wait >2 hours for a car.  Simply Horrible.

The guy in Goleta first tried to guilt trip me into tipping the driver for pickup, which is advertised as being free, then proceeded to relentlessly bully me into getting their full insurance coverage, telling me that renting a car with just my credit card's rental insurance is *illegal*. After about 5 minutes of this, when I had finally gotten across that I wanted to use my credit card's coverage, he finally said, "you know what? I don't want to rent to you." He gave me back my cards and if I hadn't asked for a ride back to another rental agency, he probably would have left me outside. (Thrifty was not with the other car agencies at the airport - it was several blocks away, in a dirt lot.) I ended up booking with Enterprise, which has *much* better service, and the agent there told me that renting a car with a credit card's insurance was fine, so I'm not sure what the guy at Thrifty was talking about.

Last April I rented a compact car from Thrifty in San Juan, Puerto Rico. First of all they gave me a Toyota Tercel that was at least 5 yrs. old. An hour on my trip and the brakes started making an awful noise and the car was vibrating when brakes were hit. I called them, and they wanted me to drive back to their location so I could change the car. What? It took them 2 hrs. to bring someone with a replacement car. Because of their ineptitude I spent most of my first day in PR on the road.

VERY UNDERRATED! I have used thrifty for about 3 years now and I am quite pleased with their service. Their prices are almost half of Hertz or Avis , and having used Hertz I can tell you there is almost no difference in service or product. Be sure to sign up for their FREE service called Blue Chip. Last Spring in Vegas the line for regular customers looked over and hour long. Using blue chip I was in my car in less then 5 mins. Their cars are always brand new and sometimes they even upgrade me. If you are a buisness man and price is no object go with hertz because on the number one club gold. But if you are like the 95% of the rest of us and need to save here and there, sign up for blue chip and use Thifty.

Rented a car for 3 days in Puerto Rico. Not only did they take an upfront hold on our credit card for $550 for a $150 rental, they barely spoke English. At the actual car pick-up place they gave us a car with 2 practically flat tires and did not want to do anything about it. After almost an hour of discussion, we finally got a different car. Very unpleasant people to deal with. Would never rent from Thrifty again.

i think this company is terrible. they could care less about customer satisfaction. they charged my credit card twice....plus, everyone around us was unhappy. when i called with questions i was told to call later because their computers were down. use anybody but these circus acts.

I made a reservation with Thrifty online to rent a car in Las Vegas. On the website it said no credit card required to make this reservation. I got to Las Vegas and went to pick up the car and was told that I needed a credit card. My mother was with me so she said she would put it on her credit card, however since she is elderly and no longer able to drive safely she gave up her licence. Since she has no license they would not let me rent a car on her credit card. Now I am in Vegas on vacation and find out I cannot get a car! Worst yet the bastards at Thrify refused to call me a cab to get to my hotel!!! I recommend never doing buisness with Thrifty!!!

A good service and prices. The gas mileage is average, but the plans are good.

Used thrifty once, in Brooklyn, NY, and had a good experience. Price was competitive, service was fine, and despite renting their cheapest car, it turned out to be brand new, in good condition, and came with a CD player.