RateItAll: The Opinion Network

DO NOT USE THEIR SERVICE IF YOU DONT WANT LOOSE YOUR MONEY.
5 months ago in December (winter time here in Europe) I have rented a car in Italy/Bergamo with Auto Europe. The car has been rented with ZERO EXCESS INSURANCE. I travelled from Bergamo to small village in Italian Alps. After 5 days on day of my departure from Italy the car broke dawn. Engine just died when we were about to leave the village and drive to the airport. I rang Auto Europe just to find out that they were not able to provide me with the replacement as they didn't have any offices in that area. They offered to send towing vehicle to collect the broken car and a taxi to take us to the airport in Bergamo (250km away). I have been informed that Auto Europe will pay just 150 euro for the service so at the end I have been left with no choice but to pay additional 150 euro for the taxi.
After two weeks I discovered that my credit card has been charged with 130euro. After my numerous phone calls and emails to incompetent Auto Europe customer service I received their explanation that I have been charged for the damage to the car. As they explained I didnt put anti-freezer liquid to the fuel tank and the car broke down. INTERESTING thing is that I got the car with the full tank and did not have a chance to fill it up by myself at all. Of course I have explained everything to Customer Service. When I received me credit card statement I discovered an additional charged of 93euro to my card. I still did not receive any explanation what is the basis of that charged.
Since more then 5 weeks all my calls and emails are being left without any respond.
Just to summarize I have to spent additional 370euro (even though the car has been rented with ZERO EXCESS INSURANCE) because Auto Europe has provided me with no technically fit car.

Big Thieves. When I made the online resevation, it was $50 and said that the amount due was zero. However when I rented the car, I had to pay another surcharge of $45. The rental agency told me that it was because I had used autoeurope to book the car. They said that it would not have been the case if I had booked directly through them (and would have costed me $70).... So I ended up paying a lot more for no good reason.... Called up Customer Service, but what can you really expect... Moral of the story: They have a lot of fine print, be careful.

The worst car rental experience I ever had -- I was in Ireland late at night and even though I requested an automatic all they had available were standards. My cousin worked for AutoEurope one summer in Porltnad Maine and she said that they have trouble retaining staff and most people there are unexperienced, new and young. This probalby accounts for the errors in my booking and the many other horror stories I heard about this compnay.

I just returned from a week in Italy and found autoeurope.com to have the best prices. Not only that but the service was extrordinary and they were very helpful in getting me my car on 3 days notice. Thanks autoeurope!

I rented a car in Cyprus via auto-europe. When I got the car I was asked to pay an extra $50 up front for fuel, although the voucher from auto-europe specifically said I had to return the car with a ful tank. I returned the car with a full tank and was not reimbursed for the fuel. I contacted auto-europe by email, and they said there is nothing they can do about it, and blamed me for not mentioning that I am returning the car with a full tank. Since the total rental price was $125, the extra $50 was a real cheat.

Good service and selection. Renting cars in Europe is pretty expensive (I think) but their prices were on par with others and it was very easy to reserve from the states.