HORRIBLE EXPERIENCE!! DAMAGED A 3,000 KITCHEN SET and 5,000 LIVING ROOM SET!!!! =$8,000 in DAMAGE* My husband and I are in Tears!!! We had them move furtinite from 1 apartment to another.. the wooden antique chairs and table was chipped, scratched, scuffed. The legs came apart, the backboard was broken in half. We LEFT THE FURNITURE ON THE TRUCK, thats how bad the condition of our items were. HORRIBLE!!!!!!! We called them and they appologized and said in the contract it states .10 cents per pount, so 20 pounds of antique furniture $2?? ...Im very upset with them, we are disputing this im even taking them to civil court if i have too. I filled with Better Business Bureau.. Transportation Bureau.. etc. Im going all out on this!!
A heart breaking experience!!

No Stars No Way Never Again-Terrible!!!! I was recommended this company by a website call moving scam and the moderator talked so good about them. My items were damaged and the ramp was narrow and rickety. They move freight and other things. I went with them for the price. I guess you get what you pay for.

I am filing a complaint with the BBB. How in the hell could they be rated an "A"? Something is wrong with that. They left the trailer sitting in front of my house for an entire week (I called them twice every day to come and get it. Nobody returned my calls).

They finally came and got it and took it back to their terminal. Somebody on a forklift at the terminal then punched two big holes through the bulkhead and through the back of my sofa - pushing the entire load forward and breaking many things including the cedar chest from my wife's deceased mother. ABF offered to "settle" our claim for $.10 per pound. Which means they want to give us $135. Their negligence destroyed our stuff!

Do yourself a favor and avoid these people like the plague.

No stars should be given for this company. They failed to get my address for my move and have yet to deliver my trailer in the 4 hour window which began 3 hours ago. I was on the phone with their corporate office and local terminal for 2 hours this morning. The manager I spoke with at corporate hung up on me. Their delivery times are all approximations and nothing is guaranteed. Getting a secure delivery time will cost you, literally.

Sorry but I would never again use their service. Their intial esitmate was 900 $- 6 feets (66 for additional feet) but they charged 1065 for 6 feets.

UPDATE: Abf WILL PAY NOTHING, zero for my $15,000 in damage of furniture that they are responsible for. I've filed a complaint with the BBB and have had to hire an attorney. Use this company at your own risk. My family has been left without furniture thanks to ABF U-Pack. We hired them to move our house hold furniture and items from Charleston, SC to the Houston, TX area. What a disaster! Our furniture looks like it went through a tornado. Nothing was unloaded that wasn't broken, scuffed up or completely destroyed. Glass was shattered everywhere. Our amish furniture completely scraped up. $3000 Kitchen table- legs busted in half. Desk legs busted in half. Grandma's antique china that was packed with tons of bubble wrap- shattered. Our amish bed- bed header split down the middle. I could go on for hours describing the MASSIVE DAMAGE. Worst part- I have yet to get a response from my claim and I may have to hire an attorney to get some reasonable compensation. I used ABF U-Pack because of epinions and am highly disappointed. I even hired their recommended loaders and unloaders. I'm not sure if the truck was in an accident or just hit every pot hole that they could find. Terry from claims says that I'll get a response- I'll update this posting with the results and hopefully ABF with take some accountability for completely destroying everything my family owns. I'm sure the damage was in excess of $15,000 probably a lot more. I'll let you know what they offer as a settlement. Still waiting for an answer from claim Rep Terry Smith. I've been trying to contact ABF for a few weeks but my emails have gone unanswered thus far. I'm beginning to believe that it will be necessary to seek an attorney. I'll update as to which direction I proceed. Also I checked the BBB site to see if the company has had any complaints. I figured they didn't since they have such glowing reviews on epinions.com Here's what I found: BBB processed a total of 33 complaints about this company in the last 36 months, our standard reporting period. Check the BBB before hiring a moving company.

We just finished moving our son from UIUC in Urbana, Illinois to Santa Clara, CA. The whole transaction was incredibly smooth. No hitches. The cube arrived exactly as promised and we loaded it in a day. We got the smallest size which was more than enough to hold the contents of an efficiency apartment. The driver had to get creative, as the location for the cube was blocked by construction. We tracked it online as it traveled by rail to San Jose, where it was stored until we found an apartment. Delivery was prompt, as promised, too, and the driver even helped us unload. Everyone I had contact with was very courteous and helpful and I have no complaints at all. What could have been a really stressful move turned out to be just fine! We paid $1497 for the transit move and then $125 to store the cube at the destination, since we didn't have a delivery address yet. The local offices (Champaign-Urbana and San Jose )were both very helpful Be sure to secure the load inside the cube. There are tie-downs all along the inside of the cube walls. Someone suggested that to us, and it worked. NO damage.

Sorry but I would never again use their service. They where not able to get past power lines on my street and still wanted to charge me.

When my husband and I moved from Santa Barbara, CA to Ohio last winter, we chose ABF as our moving company. We used their Relo-cubes storage units. The units were well built, very safe, and secure; worked beautifully for our needs in moving our 2 bedroom home. The cost was competitive and the customer service team was not only very helpful and accommodating but also very pleasant to work with.

Moved from Canada to California. The container was clean and in good condition. Loaded a Relo-cube at the origin ramp, and delivered to door at destination, exactly on time. Polite customer service staff and driver. A stress-free experience throughout, but you have to be a careful packer and stack your goods appropriately, as the load can shift. I also recommend sealing all boxes and covering furniture to avoid dust, although this wasn't a major issue in my case.

Moved from Salem, OR to Burbank, CA and it was wonderful.  We filled 1/2 the truck and found our items in good condition when we unpacked (just some normal scratching from the vibration of the move - semi trucks do that.).  On time and competitive rate.

Damage Damage Damage - Once my move was done, nobody cared

Terrible customer service - I could never recommend these guys to anyone! Dirty truck, Driver with bad attitude, ruined my driveway, customer service didn't care and did not return my calls

great service moved from long island,ny to west palm beach. everyone at the ny location was very helpful. i was nervous at first,but Linda at NY convinced me everything would run smoothe and it did. Mary at NY followed up everyday. I would reccomend it to anyone.

I suppose I never would have used this service if I knew the extent to which my beautiful things would be damaged upon arrival. At first, I thought this would be a good thing, cheap and relatively easy. I did a terminal to door move. Loading was super easy. I just packed my boxes carefully and loaded them along with a two dressers (the extent of my furniture at the time) and a desk and left my belongings in their hands. First, my stuff got held up in Arkansas for 3 days, only about 5 hours from my Illinios residence, on the way to the destination: san antonio So, after they had told me my stuff would take 3-4 days, and after all of my help had to leave San Antonio before my stuff arrived b/c of work responsibities, I was left waiting in a new city, all by my self. As if that was not bad enough. My newly painted dressers will need to be painted again, for they are scratched, dented, and dirty with dirt and grease. One of my kitchen appliances was found smashed on the ground of the truck, yet the box was comepletely shut. My microwave was damaged. And every thing is covered in dirt. I really don't know how the dirt, grease, smashing, and general wrecking happened. I wonder if the 1/2 broken how divider had anything to do with it? Not that that should matter, since the driver didn't wait to even open to door, possibly b/c it was 9pm, yet I had been expecting the truck since 5pm. Alas, the San Antonio dispatch and I had our problems. Things got more heated when they seemingly refused to pick up their trailer that was taking up three parking spaces at my apartment complex. What I at first though was going to be a reasonable, sensible alternative to a moving service, turned out to be a failure that I actually paid money for wrecking my things. Next time, I will pay the extra bucks to have my things carefully handled and arrive on schedule so I can plan around it.

Moved household goods from Colorado Springs Co. to Pensacola FL. Service and price were great. No problems, no damage, and it all arrived as scheduled.