I looked on several rating websites before deciding on a moving truck company. My husband and I moved from Washington State to Ohio so it was important to us to choose an affordable and reliable company. I am very pleased that we chose Penske and we would do it again in a heartbeat.

The trucks are newer than U-Haul trucks, and in our cross-country travels we saw many more customers using Penske than U-Haul. Our 12' truck was expected to get about 10 mpg, but we consistently got 13 mpg even though it was packed to max capacity.

What I liked most about Penske was they offer a AAA discount and the 12' and 16' trucks are the same price as are the 22' and 26' trucks. I suggest when renting one of these trucks to get one size above what you think will be enough, especially if they're going to be the same price. It's far less stressful to have more room than just barely enough, which is what happened to us. This is not any fault of Penske, of course.

With Penske, you can change your pick-up date and/or time at no extra cost if you do so 48 hours in advance. They offer 24/7 service while you're on the road if you have any problems. Since we didn't have any problems, we didn't have to call but that was nice to know.

Another word of advice: it is less expensive to pick-up/drop-off at actual Penske locations, instead of convenient local locations. We moved to Athens, OH, but dropped off in Columbus. It saved us about $200 to drop off in Columbus and only cost us less than $20 in gas to go the extra miles.

Overall, this is a very reliable company that takes care of their trucks and offers full service to you if you need it. It was by far the least expensive of all do-it-yourself moving companies, and we only have glowing reports.

good price. good service. the truck was clean and fairly new, only 20k miles on it.
And it was great on gas.

I rented the 16' truck and the car transporter too. I was very satisfied.

You know, I get a kick out of some of these ratings. I like how this is a rating for PENSKE service and yet someone rates them bad because they refered them to a moving company that provided bad service. LOL. Another person rated Penske bad when they were informed on how to reset the A/C. Well A/C is just like when a bulb burns out, its a common occurance that can not be predicted and when it happens if your not happy with the truck you are given a option of replacement, or the nearest location to go into to get the problem fixed, and if you the consumer decide to keep going then don't bitch about it. Now if you received a truck that was missing a A/C compressor like some Uhauls, then you would have a valid complaint. If you want some nice facts, here you go... Penske's consumer rental fleet, 16,20,26 foot trucks, the 16 footers remain a "one way" meaning they will travel coast to coast as needed and once they hit about 30,000 miles they stay in the district, usually within 1 state and stay there until they top out at around 100,000 then they are sold. usually 3 years Tops. The larger 20 and 26 footers remain in the fleet no more than 150,000 miles then sold off. Penske does this to minimize break downs and give customers piece of mind by having a low mileage newer vehicle. Uhaul is slowly replacing their "10-15 year old" fllet which if people really want to know whos looking out for their best intrest, google up uhauls maintence record and go from there.

AC broken, truck late and wrong size truck. The ac was broken and we had to reset it every two hours which was a nightmare - the help desk told us it happens a lot in the big trucks. Well we did not order a big truck but had to have one - the only one they had a half a day late - we could not wait another day when we had a reservation and were pressed for time. SO we had to pay extra in gas and be stressed and pressed for time. Then the A/C would quit every two hours. When we called we would have to bring in the truck for a day and lose another day which we did not have. So they gave us this ten step process because the A/C problem was common. Save yourself grief and sweat and use one of the other moving companies

Friendly staff at both pickup and dropoff locations, best prices and unlike u-haul they actually had a truck ready when we arrived.  The truck was close to new condtion with working AC and even a CD player.  It got better gas mileage than stated on the site so that was a relief also.  If they would rent trailers they'd put u-hell out of business.

I adore Penske. I've rented their trucks twice now (26 & 16 footers), and I'm an over 50 Grandma. Their trucks are never over 18 months old, are very safe, easy to drive and there is no mileage charge for one way rentals.

My only problem is with Public Storage. They contract with Penske to rent and return vehicles, and their staff has always been rude and out to lunch.

Not a bad deal at all. Competitive rates, good service! My only gripe was that there were a couple of holes in the roof, that neither I nor the employee caught ( as much my fault as his). Luckily I had the full coverage insurance (which wasn't a bad deal, approximatly $80 for a multistate one way move costing approx $700).

penske truck rental did an ok job with the truck, but the directed me to moving help from moving staffers. this company shafted me. didn't stick up for me when their local mover broke my things and overcharged me. they at first told me that it was not their issue and that it was between me and the provider once i booked my move. now they won't even return my calls. very poor customer service. i am goin to charge back my card but consumers beware of moving staffers

For a rent your own truck company I think Penske does a really good job of giving you the truck you need at a much more reasonable price than people like U-Haul and Ryder. I was shopping around for a such a vehicle once and Penske was all in all about $200 less for a truck and trailer.