Horrible experience. I moved from one side of the country to another and had all kinds of problems with them not returning my calls, lying, mis representation, missing items, they didn't show up when they said they would, they didn't do most of what they said, and they don't even follow their own policies. Make sure if you get them to check off every item as they unload it. They are supposed to give you a list of items BEFORE they unpack and you're supposed to check it off....but they didn't bother telling me that until after they unloaded everything and then rushed me to sign the paperwork. I called because something was missing and it took an act of god to get anyone to follow up with me. Insure EVERYTHING! They talked me out of doing that, then it just so happens that out of the three boxes I packed while they were there was one that never showed up.

Absolutely the worst moving experience we have ever had! Since my company was paying for a small portion of the relocation expenses, I was forced to get quotes from several different moving companies - North American Van Lines (NAVL) was the lowest. But the old adage, "You get what you pay for," is all too real for us after dealing with NAVL! To start off with, the NAVL rep who came to do the initial quote missed a piece of artwork that had to be "special crated" for the move. She also missed the same piece when she came 4 weeks later to do the final quote. We had two quotes done since we had gotten rid of some furniture between the first quote and the actual move, so NAVL insisted on a second walk-thru of the inventory in order to generate an accurate quote. When the 3rd party crating company came to crate the special, fragile items, they informed us that there were only 6 pieces that had been authorized for crating but there were 7 pieces that needed crating. We were told the 7th item could be crated but it would cost us an additional $50 COD for the crating. It was also going to be an additional $20 to uncrate this unauthorized item at the destination...unbelievable! Our moving day was set and we were told to expect a phone call 24-48 hours before the actual move day so that they could give us a window of time when the movers would be arriving for the move. That phone call never happened. On the eve of the move (which was a Sunday), I left our Customer Service Coordinator a voicemail, stating that I never got a phone call and I needed to know when the movers were going to show up. The next morning, 30 minutes before the movers arrived, our Customer Service Coordinator called us and said, "They are on the way!" Great - thanks for the advance notice.....
The movers arrived and all three of them looked less than thrilled to be there. In greeting them, only one was wearing and actual "NAVL" shirt - the other two were wearing typical street clothes. I don't know if NAVL employees are required to represent NAVL with their clothing, but I let that minor fact go. These movers were uneducated, unmotivated and clearly uninterested in the task at hand. My pulse started to race as I knew we were about to engage in a HUGE mistake by putting the contents of our entire house into the hands of these three individuals. Two hours into the move, there was an assortment of boxes and a few pieces of furniture sporadically placed in our driveway, our neighbor's driveway and the patch of grass that separates the two townhouses. It looked like a neighborhood yard sale! Watching the movers walk around with the "deer in the headlights" look, it was clear that these guys had no organizational skills and clearly had no idea how they were going to pack our belongings into the van.
I watched in complete horror as our leather sofa and leather chair were "squeezed" through our front door completely unwrapped! I realize that some doorways are only so big and our leather chair is an overstuffed one - but it was brought in without any damage and should be brought out the same way. There wasn't one stitch of covering on the leather couch and chair when they were pushed through our doorway. I didn't even have the guts to inspect these pieces after they "popped" through the doorframe - I would leave the inspection for when they were delivered.
The rest of the move did not go any better, as there was absolutely NO CARE given to our belongings as they were removed from our home before being put into the van: Walls nicked, stairwells were scratched, door frames were gauged and dinged. And this was just in the house! We knew we would find damaged boxes and furniture when it was all delivered. These "professionals" treated our home and our belongings with not one ounce of care! In fact, we spent almost two hours after the van pulled away patching up gauges and dings in door frames, repainting walls that had been carelessly marked up and filling in dents and scratches in stairwells.
Our Customer Service Coordinator had informed us that on the date of the move, the driver would be able to give a pretty accurate date of when everything would be delivered. Before the van pulled away, we asked the driver when we might possibly expect our belongings to arrive at their destination. He responded, "I really can't tell you until I complete the delivery that is scheduled ahead of yours." I accepted his answer and asked if he would contact us throughout the journey to give us updates on his progress. He said, "Yes". In the next 7 days, we never heard from him once. On the 8th day, I took the initiative and contacted him and asked him where things stood with the delivery. He said he would be delivering in 2 days. He also asked if I could give him directions to our address from the city of his last delivery? "What?!?!" I hire a moving company and also have to provide directions to a destination that I have just moved to?? I gave the drive the major highways and route #s to get him from point A to point B. On the morning of the delivery, the driver called again to say he was 18 miles away but needed detailed directions to get to our place. I asked him if he had a GPS and he responded, "No". I told him he might want to invest in one for the future, given the line of work he was in. He said, "Well, there is one in the truck, but it's not hooked up." I said he might want to get it hooked up soon. He also said, "And I don't know how to use it." C'mon!!! ANYONE who drives for a living (moving companies, chauffeurs, movers) should have a GPS - its 2009 for heaven sakes!!!
after 30 minutes, we finally managed to give him directions to get to our place. When they got out, only two guys were present. So.....three guys to pack up a truck, but only two guys to unload it? I think there is a joke in there somewhere. Again, the movers appeared unmotivated and uninterested. The forecast for move-in day was a mixture of clouds and heavy showers, off and on, all day. Because of this, I knew we couldn't dilly dally - this unpacking HAD to go more smoothly than the pickup day. Realizing he did not have enough help for the unloading, he actually asked one of the residents in our building, who just happened to be walking by, if he could lend a hand for a little while and help them unload the van! He offered to pay the kid $40 and the kid agreed to help. I was completely in shock!!! I was grateful for the additional hand, but I did NOT hire NAVL to outsource help with unloading because they did not have enough help. COMPLETELY UNPROFESSIONAL! On top of that, we realized it was taking a long time to get our belongings in once they were being removed off the van. My partner and I jumped into action and played "movers" for the next 5 hours!! So not only were we paying NAVL to move us, but we, the customer, were also assisting with the physical labor of the move. If I had known all of this beforehand, I would have simply rented a U-Haul and done this entire move ourselves! We should've been inside checking off boxes and furniture as they were being brought in to ensure that everything had been delivered. Instead, we were assisting with the physical labor of unloading the van - a job that we had hired NAVL to do!
Finally, all of the belongings were in our new home, but not without damage: one leaning bookshelf was totally destroyed; our dining room table had a leg with a chunk off the wood that had been chipped off; two of the chairs from our dining room set had gauges and scratches on a couple of the legs; two small end tables (made of wood with glass tops) were wrapped together with nothing between the two and suffered scratches and gauges in their legs; a television stand arrived with a very badly scratched base.....and that leather sofa and chair I mentioned earlier? Both arrived with scratches and scuffmarks on the arms and backs of them that are now permanent.
As were accounting for every box and piece of furniture, we realized that we were missing one dining room table leg and one of the slats that go to the frame of our platform bed. The driver ensured us that they must still be somewhere in the truck. We were told that they ended up unloading the truck "backwards" so some of the pieces that were packed together got separated as they were trying to organize the contents of the truck to be unloaded. What the heck does THAT mean??? Clearly these guys need organizational skills! Ironically - every single box we personally packed for the move, and aside from one pilsner glass, everything WE packed arrived with NO breaks or damage
The movers offered to help us put the bed and the dining room table back together before leaving. Upon bringing the mattress into the bedroom to place on the bed frame, the small dolly they used to wheel the mattress in, "flipped" up when the mattress was pushed off from it and put a small dent into our newly painted hallway! When the dining room table was having its legs reattached, one of the movers (who probably weighs 230 lbs) actually used one of the legs as a brace to actually lifted himself off the ground and onto his feet!!! I was completely shocked!!! I could just picture that leg snapping in half from the weight of his body. The movers were about to leave before I stopped them. They were actually going to leave without us checking off each item on the invoice to make sure that it had been accounted for and delivered.
When they left, we were completely mortified - we have NEVER had a more unpleasant experience in our lives. Moving across country is stressful enough, but this experience was simply inexcusable and unprofessional.
The next day, I contacted our Customer Service Coordinator to begin the claims for the damaged items. She directed me to the online claim form. When I asked about other "Customer satisfaction compensation", I was told I would have to contact Customer Service at the headquarters. After being bounced around for 40 minutes from one NAVL representative to another, I was finally put in touch with a woman named Sandy Marlowe. I began discussing with Sandy the experience we had with NAVL, beyond the physical damages, and was looking for some type of compensation for the non-physical damages that we were put through (ie. the unprofessionalism of the experience, not enough help with the unloading, the physical that we personally performed, etc...). Sandy was unhelpful and said I would have to fill out the online claim form any physical damage that occurred. As far as any other type of compensation, "We would not get any. We don't give monetary compensation". I asked to speak with her direct report so that someone would listen to the experiences we encountered that we honestly felt were deserving of some type of compensation. Sandy flat out said, "NO." As the blood trickled down the back of my throat, I said, "Did you just say NO to a paying customer who asked to speak with your manager or supervisor?" She said, "Yes I did.....there is nothing he can or will do for you." I asked Sandy for her full name and title. Sandy, turns out, is the direct assistant to the president of NAVL, Michael Wolf. I again asked to speak with Mr. Wolf and, again, Sandy refused to put me in touch with him. If the direct assistant to the President of my company EVER spoke to a customer the way Ms. Marlowe spoke to me, you can be damn sure he/she would be standing in the unemployment line. I have since begun the online claim for the damaged items, but after reading SEVERAL consumer reviews for NAVL, I am not confident that I will EVER see a dime! And as for the other compensation that I feel we are entitled to...I have since contacted my credit card company and I have disputed a portion of the moving charges. I figure at this point, disputing the charges might get the attention of someone other than Ms. Marlowe who will take the time to listen to a paying customer's legitimate complaints and work with them to resolve the issues....

NO ONE.....I repeat.....NO ONE should EVER hire North American Van Lines! I wouldn't hire them to move me across the street!

North American Van lines was the worse move I have ever had. We made a long house move from Michigan to Florida. The movers were unprofessional, they dropped items, packed artwork with sharp objects, and even did not move some items because the mover did not bring enough packing material (though their agent inventoried my house). Two movers out of three were young teenagers with no experience in packing. When we questioned them on the poor quality of the move, they pleaded it was not their fault, and they need to get out. Then they told me on the phone I had 12 months to file a claim. I filed a claim before 9 months, they then proceeded to “lose” it and rejected my claim because “I” did not file the claim on time. I talked to supervisors, wrote a letter to the president. They treated me like a criminal and never acknowledged the complaints I had with the mover or claim. What a ripoff, avoid them at all costs. I have never been so frustrated or so poorly treated by a customer. They make the airlines look like spa service.

On a recent move from Florida to Arizona with North American, we took out their additional insurance coverage. We only had NA move our furniture and appliances. They promised they would not warehouse our furniture, but when they picked it up, it was immediately unloaded it in their local warehouse the same day. When our things were unloaded in Arizona, our two year old refrigerator had a dent in the front door and the ice maker discharge handle in the front was bent. The ice maker will not work. In addition, we had an antique Grandmother's clock which NA packed and unloaded. When they unwraped it, most of the internal parts were laying loose at the base of the shipping carton. NA has refused to accept our claim to fix these two items, even though they were the only ones who handled either item, and we paid for their additional protection insurance. They are crooks and you should not use them as your moving company.

As so many others on here are saying, I would not reccomend this company to anyone, not even my worst enemy. We were given a quote, which was less than others we had received, so we decided to us North American. The only positive in our move was the loaders (first set) that loaded our belongings. The truck was not big enough (sent a straight truck) and they did not have enough packing blankets. We had to wait on a second truck to finish loading our belongings.
Then there is the move itself. Since I have a disabled Wife and Child, I was told I would be given a 48 hours notice. I was called at 6:47pm Tuesday evening and told they would be delivering Wednesday morning.
Over the last two days we have made no less than 20 phone calls to the agency that loaded us, the home office and even the sales person that wrote the estimate.. no answer, no response to the voice mails we left. The salesman's phone had been disconnected.
I have moved twice before with a company I worked for, they used United Van Lines and I had absolutely nothing like this happen.

Do not use this company!!! It is totally unethical. On 6/8/09 I signed an agreement with them to pack/load my household goods on 6/22 and 6/23/09 so my house would be vacant on the closing date of 6/25/09. When I called their Miami agent mid-morning 6/22 to find out when they were coming to start packing, I was told that they had a problem finding a driver and couldn't guarantee loading that week or even the following week. I was then told to call their customer service manager in Ft. Wayne, IN. The customer service manager agreed to look into the problem, but called me back with the news that they couldn't guarantee loading within the next two weeks. I was then advised to find another carrier. When I contacted other carriers from which comparable quotes were received two weeks earlier I deiscovered that they were unable to meet my time requuirements on such short notice. I did finally find a carrier that loaded my household goods before the 25th, but at a cost $1250 higher than the guaranteed quote from North American. When asked to take responsibility for my $1250 loss that was a direct result of North American's failure to meet its contractual obligation, its customwr service manager flatly refused. A later conversation with North American's Assistant to the President had the same results. An ethical company would never take such a position. I will never deal with this company again and I would urge all others to steer clear.

Where do I start? First when the movers came,My wife was at home I was away, They started to do the packing, They broke a picture and tryed to hide it,didn't tell my wife. When they did the packing thet didn't mark the boxes well enough as to what rooms they came from, When they finished the packing we had to wait two weeks before it left the warehouse,It was going to Vermont. When it did get here I had to take a day off work to surpervise the unpacking,Let alone the extra two weeks in a motel( at mt cost ). Then the head achs started, they lost part of my headbord which can"t be replaced they lost some house hold items and somethings were droped of at another state, At one time of packing they went threw of some of my stuff and sure enough it is missing, I had Alot of camel lighters and some collector packs of smokes that can't be replaced. If and when I ever do move again I will NEVER use North American again I will take the time and rent a U-Haul. The only thing I can say is we did get reemburst for some of the stuff,but I feel that I'm out about 2grand. Thank you and If your going to move shop around... Tom

I used North American Van Lines to move from Eugene, Oregon to Ohio and they were terrible -- one of the worst experiences with a business I ever had.

As soon as I hired them they started being unresponsive and deceptive:
1. Their representative never called or came back after they were hired, despite promises to do so.
2. The movers that did come turned out to be transient drivers from out of state, not their employees.
3. The movers intentionally mislead me about the shipping list, getting me to sign a paper that (in code) claimed all my goods were damaged before shipping -- including brand-new chairs and tables.
4. On arrival, many things, including the majority of the furniture, was damaged in moving: big dents in dressers, torn fabric on chairs, missing feet on appliances, broken legs on tables.
5. They hid the most damaged things behind other goods when they unloaded and left before we discovered them.
6. When I called to get help from the folks I hired, they disclaimed any responsibility, saying I would have to deal with the parent company through their website, saying they were not responsible (even though it was them they hired).
7. Because they had fraudulently gotten me to sign the shipping list which contained coded reference to (non-existent) damage, there was no way to recover without being able to prove things were undamaged when sent.

Anyone who hires Lile Moving (also known as Eugene Moving & Storage) or North American Van Lines is taking a big risk.

I recently moved my stuff coast to coast through them and their service was remarkable. The customer service was good too. The stuff well ahead of time.

Very professional, clean and courteous. I highly reccomend this company! Unfortunately I found them AFTER being ripped off by WORLD MOVING SERVICES. Tracy

Very disappointing service. We are never going to use their service again. They are late by more that a month in delivering and they are not sorry at all. They should have arranged for a driver before taking the delivery. Would not recommend to anyone.

They lost or disappeared teak furniture and a brass tray my pix proved I owned, lost every lid to my pots, bashed in a sterling coffee pot and when a table was scratched, suggested they use axel grease to fix it. REfused compensation, denied the lost furniture was at the house to pick up. Total ripoff.
Frosting on cake? Guy who did estimates told us to pay for loaders lunch to ensure no 'losses' which we did.

We had a great crew in Albany NY that loaded our trick. However, our stuff has now been sitting in the warehouse in Albany for 9 days (we've moved to Memphis), because they cannot locate a driver. Seems like this sort of thing should be worked out ahead of time, eh?

I encourage people to NOT use North American. It is likely that it will be at least 2.5 weeks for us to get our stuff.

Worst experience ever!! I didn't think it was possible for anyone to damage all of my belongings....BUT THEY DID. When I finally received the items which were a month late the driver said they couldn't find someone who would take the load because it was packed so poorly by Kings. I had full replacement cost and they fought me on every item and not once did they give me full replacement. They said they could fix everything so I gave them an opportunity to repair it and the man showed up with a box of different colored wood filler pens. Nightmare of a company to deal with and they don't honor the replacement agreement. Turst me don't let the big name fool you and stay clear!

: North American (NA) violated our contract on two (2) separate occasions by not delivering our household goods as promised. Therefore, we had to hire another carrier to deliver our goods. NA agent, Kings Moving and Storage, damaged our goods on pickup. Due to the delay in delivery we had to make some purchases to live. NA refuses to accept any responsibility since they did not deliver our goods. NA knew at the time of pick up they did not have a driver. Our contract specifically states dates of delivery. When NA did not deliver as promised they gave us an alternative delivery date, which they did not meet. We expect NA to pay for the difference in their estimate and the actual cost of the move. We expect NA to pay for the items we had to purchase due to the delay in delivery. We expect NA or their agent Kings Moving and Storage to pay for the damage to our goods when they picked them up and stored them. Total damage and cost $2,600.

North American is going to miss my contract delivery window by at least a week - probably more but when I called they would not give me any more information than that. In addition - they did not bother to notify me that they would be late. I called them because several friends and friends of friends mentioned that there things were going to be delivered up to a month late.

The following is the text of a complaint letter sent to NorthAmerican Van Lines: This letter is to express our extreme dissatisfaction with your estimator, *****. Ms. ***** provided us with an estimate for our move from Huntington Beach, California to Daytona Beach, Florida. Her estimate of weight for our household was 11,200 pounds. Actual weight was 16,480, a difference of 5,280 pounds. I can understand a minor difference, but 5,280 pounds is unacceptable. Ms. ***** even commented to my husband that her estimate was a worst case and the actual weight would probably be less. Making her estimate even further inaccurate is that we did not even take everything that was included in the original estimate. We left behind our L-shaped sectional sofa bed, reclining chair, one bedroom dresser with mirror, 5 tier glass knickknack shelves, patio table with 6 chairs, large standing wood yard swing, and approximately 8 lawn and leaf size garbage bags of clothing. Has Ms. ***** been in this line of work long? Are all of her estimates this grossly inaccurate? I think Ms. ***** needs to go back to estimator school. I decided to use a major van line after reading many horror stories on the internet about scam operators low-balling estimates by thousands of pounds. I decided to use NorthAmerican due to their NRA connection, thinking I would save money. Based on my experience, I can only conclude that your agency is no better than the scam movers I read about. Had I anticipated this situation I would have chosen another estimate I had which included packing of the entire house (including packing material) and saved myself and my husband a lot of work. That estimate was guaranteed not to exceed ~$9,000 the same that your final invoice turned out to be and we wouldnt have had to pack anything. I suppose that I am screwed on the weight issue, but I do expect the following adjustments to my final invoice: ? Origin weight was 16,620 pounds. A re-weighing at the destination was 16,480 pounds. Please adjust the transportation charge, origin service fee, and destination service fee for the difference. ? No unpacking services were rendered at the destination. The entire contents was unloaded into a storage facility in the packaging. Please credit charges for unpacking. ? The cost detail indicates a charge of $128.35 for packing material. We purchased our own packing material, including boxes, dish packs, tape, bubble wrap, packing paper, etc. The cost detail signed by my husband at the origin lists that you provided one large carton. I find it hard to believe a one carton costs $128.35 and I expect an adjustment. ? The cost detail indicates a lump sum valuation of $9,972. Our great NRA deal was supposed to provide $50,000 lump sum valuation. Another disturbing situation occurred at the destination. My husband paid the driver 110% of the original estimate, as is our right, and the van was unloaded. The driver called my husband back about an hour later and told him that his boss was mad and if he (the driver) didnt go back and get the balance due that it would be taken out of his pay. My husband then had to spend a lot of time that he didnt have that day contacting someone at NorthAmericans office to straighten out the situation. I consider ourselves fortunate that the boss didnt find out until after our possessions were unloaded. Unfortunately, we were not able to get this persons name. I think someone needs to read the Rights and Responsibilities booklet that is handed out. Needless to say, our move was every bit the horror story I was hoping to avoid by using what I thought was a reputable mover. At the time of the estimate, Ms. Burke asked us to write a recommendation letter to NRA after our move was over. You can be assured that they will hear from us. Sincerely,

On April 17, 2004 I had one of your vans to do major damage to my sidewalk. I was not home at the time, however, my mother was and she was able to get a telephone number. I called the number and the company is denying having a van in my area on Saturday April 17th. The van was delivering to 1057 Sanford Ave. Irvington, NJ to a Dr. Joseph Cambell The last three number of the plate may have been 138 or 183. I live at 1065 Sanford (973) 373 6102 Thanks Vivian

The crew who moved us from NY to TX were personable but arrived late to pack our belongings, rushed through the job, & we had to help them in order to finish on time. Then, we arrived in TX and found that things were missing (including a lg. asst. of antique newspapers), the legs of a antique sewing table were broken, & a new stain was on a table. We had insurance but the deductible precluded filing a claim. Awful!