Ah Qwest DSL... The name is more than suiting, as its put me on a "qwest" to find a better net provider in my area. I've had dial-up services more efficient then this. The connection is extremely inconsistent, it can just barely handle two computers running at the same time, the customer service is absolutely horrible, and I randomly get disconnected whenever doing stuff on the net (IE gaming, chatting so on so forth). If at all possible, I highly recommend you find a different net provider. It'll spare you the migraine.

Qwest is the worst company I have ever dealt with. Their customer service is crap. Their products suck and I will never use them again. They should be held accountable for their lies. They advertise speeds for their DSL that it never comes close to. What the hell kind of company like this doesn't have 24 hour support. If you have problems after 6pm you need to wait until the next day. Even then when you do get someone on the line it will most likely be a few days until your problem gets fixed. If it even does. It certainly doesn't help that most of the techs they send out don't know their ass from their elbows. DO NOT USE QWEST IF YOU CAN HELP IT. Comcast has a far superior product and their tech support is great. When I had a problem with Comcast, when I had a problem it was fixed in a matter of hours not days or sometimes weeks. QWEST SUCKS, QWEST SUCK, QWEST SUCKS. SAY IT WITH ME NOW. QWEST SUCKS, QWEST SUCKS.

I have been trying for months to get an answer from Qwest. I would like to change from a 1.5 to a 7Mbps connection. Although every thing checks out ok, my distance to DSLAM, SNR Margin, Attenuation, and my modem I am told that only 1.5 or less is available. No one will tell me why or even attempt to find out. Sooo the first time anything of comparable speed comes along I will dump Qwest with joyful glee. Yes Qwest you have me by the whatchamacalits but someday competition will arrive and they will reap the benefits or your neglect.

My Qwest DSL Review covers a period of approximately eighteen months.

Qwest originally promised me 1,500 KB of downstream bandwidth. For those that are not tech savvy there are actually eight bits to a byte so this deceptive number will actually translate into 192375 bytes of potential downstream bandwidth and 756 KB or actually 95957 bytes of potential upstream bandwidth.

The downstream math is as follows 1500 times 1026 equates to 1539000 divided by eight equals 192375 bytes of possible bandwidth.

Mind you this is the best case scenario and is dependant on how much noise your modem encounters on the Qwest network.

Qwest struggled to provide this super slow DSL service so when I see Qwest’s advertisement for 20 megabits I start to laugh.

This actually translates into a whopping 2.5 megabytes of potential bandwidth. Big Deal.

The Netopia 3347-02 wifi modem is the modem that I was provided and it has been replaced three times. The Netopia 3347-02 is the most problematic wifi modem that I have ever used. The Netopia 3347-02 is a true second rate modem.

Qwest’s Digital Subscriber Line is constantly losing its hard wired connection to the central office. The primary wired connections and my apartment wiring were double checked and Qwest found absolutely nothing wrong. The insult for Qwest’s incompetence is that Qwest charged me one hundred dollars to tell me the problem was somewhere else. Incompetent is bad, incompetence and dishonesty are the pits.

Ok now try and follow my logic here. I had a month to month lease arrangement with Qwest to supply the super slow DSL, the Netopia 3347-02 modem and the maintenance. So how is it that Qwest figures that I should pay their technician one hundred dollars to come to my apartment and finally admit there is absolutely nothing wrong?

The technician later changed his official report to read that my alarm system had actually caused the problem. Well I live in an apartment complex and there is absolutely no alarm here.

Alarm systems are typically found in expensive homes not in apartments. This curious fact speaks volumes regarding the incompetence of Qwest employees.

Connection down or your Netopia 3347-02 wifi modem does not work? Call the Qwest repair service at their toll free number at 800 573 1311 to be eventually connected to a live Philippino operator that speaks the most rudimentary English possible.

Be prepared to endure Qwest’s incessant advertising blitz. Qwest repair service wait times are typically one to two hours as you teach the Philippino operator English by repeating your information over and over again.

I called to disconnect the DSL. Qwest successfully tied me up for over one hour. I finally got through their incessant marketing and they finally agreed to disconnect the DSL after wasting more of my time by trying to get me to stay.

Frankly Qwest DSL is about as useful as a third breast.

Don’t start up with Qwest thinking that you will have a successful DSL or Telephony relationship with this company.

If you live in a metropolitan area I strongly encourage you to take a look at other options including the new Clear Wimax system that is currently being developed. Although Clear Wimax may have a few roll out issues young hungry companies typically perform a lot better.

Each and every day was a challenge to see if I would have a working connection.

If you are thinking that you will get better results from Qwest think again. I am a fifteen year veteran of Information Technology. After numerous calls you can expect the Qwest repair service staff to disrespect you by refusing to identify themselves, by laughing and mocking you and by failing to update your customer service record with your call.

Qwest repair service believes that if they conceal your trouble call then there really is no problem.

Thank you Rate It All for helping to alert the public on how Qwest really does business.

My happiest day with Qwest is when I decided to dump this unpleasant company and walk them to the door.

Qwest SUCKS! They are absolutely the worst when it comes to customer service!!! I was a loyal customer of Qwest for over 20 years, and in the last 18 months they have just gone to hell. I have had to call at least a dozen times to get them to fix their billing errors and such. I will NEVER do business with Qwest again!!!

qwest is a piece of shit. i just spent the last 30 min rebooting my wireless router and stupid qwest modem because my DSL kept going out. alll along i thought it was my computer but after reading all these posts i now believe qwest truly SUCKS. like a moron, i renewed my 2 year subscription only because i was at best buy and saw that qwest was offering a $125 gift card for signing up. that was last june. i understand that i had to wait 30 days after connection before the gift card was issued. long story short, its now almost mid november and still no gift card. i've called their so called customer service numerous times only to get some asshat telling me that my order was not in the system and they would manually enter it now and to expect the gift card in 4-6 weeks. WTF?!?! im tired of playing their games, my next call will be to the corporate offices in downtown seattle. i dont care if i get the director of IT on the line, someone who speaks english will feel my pain! QWEST SUCKS!

Qwest DSL is the best value out there. I dumped my Mediacomm cable modem and saved $30 a month. The cable companies are crooks.

I would have put this one star lower, but that did not seem to be an option! Not only is the DSL performance way below what was promised as "blazing fast" (modem needed to be rebooted at least daily!)& the tech support absolutely horrible but their call center staff allows outside vendors to come on the line & represent themselves as "supervisors" in which they lie & make false promises that in no way will Qwest support! It wasn't me that put a fraudulent person on the phone so why will Qwest not own up to their staff's actions! I would go back to Pony Express before I would return as a Qwest customer & plan on letting everyone I know to do the same!

For about 3 months my DSL constantly disconnects, usually in the middle of trying to play World of Warcraft. Tech support is usually worthless once past the repetitive automated screening questions. When I can persuade them to send a technician, all he does is fiddle around with the phone line, tell me he can't find a problem and claims he will monitor the line and call back. Then the DSL works for a few days until the weekend and goes back to being unreliable, prompting more calls to tech support. Friends, this is the real meaning of Qwest's slogan 'In the loop', a never ending loop of unresolved problems!

Qwest DSL could possibly the worst DSL of all time. Switching from the retched AOL dial-up I was excited. Then it hit me, I was facing 12 KB per second downloads on a 1.5 MB plan. I was given the crappiest modem available (Actiontec GT701). Where I live Qwest DSL should not even be availible but Qwest thinks its alright to charge 21.99 a month to speeds just better then dial up. Every 5-10 minutes my DSL shuts off for about 20 seconds. Call me a complainer but if you were in my shoes than you would be pulling your hair out. Whats the point in calling the tech support, they will just tell you that they will fix it in their connection but that won't happen. I called 10 months ago to find out if I could switch my plan to the highest possible and they said "Next month expect 7 MB speed". 9 months later no 7 MB speed. I still have 1 more year under my 2 year agreement. I hope congress will make it so Qwest won't charge me $200 to cancle my subscription. Please go to Comcast, cable is soooo much better. My friend is lucky that his parents are complete dumbasses that sucker into the phone company's bull sh*t.

I received a statement from QWEST today ... grrrrr .... they charged me for callwave,  call waiting, line backer, caller-id and call blocking.  But did I order this???  Heck no !! But they were going to charge me for it until I told them to cancel all internet, phone and satellite services.  So I demanded they cancel all services, to deduct the recent charges for the line backer plan, disconnect my phone, my internet and television satellite.  And another thing ... QWEST, you need to have a planned meeting with all your employees because the right hand doesn't know what the left hand does.  Too many of your employees are tacking on services that are not ordered by the customers ( I know several neighbors and friends who complain about QWEST reps).

qwest sucks

Qwest DSL IS terriable! I do have home and wireless with and I have had no trouble with that, but DSl- DO NOT GET IT WITH QWEST! As many other people have said, the DSL service goes out alot and there we have many connectivity issues with it, overall there internet service is terriable!

Ive had horrible experiences with Qwest tech support, trying to get service for my Macs. The language barriers are huge, and Ive ended up solving my problems myself. I recently lost access to my msn premium account and contacted Qwest. After hours speaking to many people, I was told Macs could no longer use msn premium services. After I complained, a man in the dsl loyalty department offered higher speed dsl services at the lower lifetime price Id been paying. I questioned him repeatedly and was assured the offer was genuine.

Of course, the bill showed over a 50% increase in my dsl bill. After hours talking to several different people, I was told the first loyalty man had lied, I was lying, I was stupid, and I was crazy. The men I spoke to would not answer my questions, and the last man refused to let me speak to his supervisor, saying he didnt know who his boss was. (Some of us should be so lucky!) After years as a Qwest customer, I plan to find other service and to let the world know what a ripoff, disrespectful company they are. I urge you to do the same.

Qwest is terrible. My service regularly goes out, sometimes for 3 hours at at a time. I would rather staple bologna to my face and stick my head in a tank full of piranhas then have Qwest "super fast" DSL. When using the Internet I frequently have connectivity issues. Forget watching movie trailers because the movie will be out on video before the trailer finishes downloading. If you enjoy gaming then get ready to be the scourge of all your friends. Not only can you not host anything but in the rare opportunity that you do the game will be so laggy that everyone is likely to drop and make fun of your crappy dial-up connection. I would rather shave my head with a cheese grater while chewing on tin foil, then call Qwest tech support. all the reps have ever been able to do is tell me that my line is being serviced... the funny thing is that it happens every other day... for at least an hour or more. Although this may be due to the crapy off brand coby modem they send you. In short if you are a gluten for punishment then Qwest is great. however if you have any other options.... even "high speed" dial up you may be better off because at least you wont be paying the exorbitant undisclosed surprise amount Qwest will dream up to charge you. If this company and product could earn negative stars I would gladly do so.

Qwest is the absolute most dishonest company I have ever dealt with. Do yourself a favor and use another company, even if it is for a few extra dollars per month. You will save money in the long run.

Qwest has gotten off to a bad start by 1) not delivering the DSL modem on time and 2) causing the phone line to lose the dial tone when installing the DSL at the central office. Fortunatley there is a 30 day cancellation period which may come in handy.

Avoid Qwest for Internet service. I can find little good to say about my recent experience with Qwest when I set out to try their high-speed Internet service.

Rather than a long report, here are some major points to consider:

The price you pay on the internet is different than if you call to order (although nowhere in their advertising do they mention that), but they will provide some internet deals if you call and get the right person. Everyone I talked to, and it took 8 calls finally, had a different idea of what you could or could not do. You can get a free modem with the highest speed service when you call in by phone although you will have to insist on it.

The price for life deal in which you must agree to their service for two years will cost you $200 if you cancel it during the first two years.

Their wireless module for the m1000 modem is advertised at $19.99, but they add another $9.99 shipping, which they fail to mention when you order it unless you ask about it.

They cannot make simple changes/additions without lengthy absences from the phone and once they screw something up, it compounds with every call.

I printed out their Legal Agreements for Broadband Modem Installation and got more than 8 full single-spaced pages entirely aimed at protecting them with no protection for you at all. They can monitor you use of their service AND YOUR COMPUTER and use it in virtually any way they wish without liability as they are specifically protected from loss of privacy, confidential information, etc. etc.

I consider this the WORST company I have ever dealt with. Their procedures are cumbersome and contradictory depending on who you talk to (and much of their service is outsourced, so communication can be a problem), and their rank in the Qwest chain of authority/experience. Worst of all, their advertising is intentionally misleading. They push the brainless "bundle" thing ad nausea. If you must contact them, be prepared to suffer long waits and many hassles. My advice is consider Qwest as you very last choice for any kind of service, but especially internet.

Lastly, a word of advice. If you must go with them and use their quick connect software, be advised that towards the end of the installation, you are asked to pick a user name and password, etc., and agree to another contract. This is for the MSN part of their service (although it is not at all clear during the installation) and if you look at that agreement, you will notice that you agree to receive junk mail and advertisements from them, etc. etc. Dont agree to that crap!!! Just exit (close your browser window) at that point as your modem will already be setup. You can get free email service from many suppliers without signing your life away, and the rest of their so-called Windows Live is nothing but a scheme to get you committed to services you can get better elsewhere.

I originally signed up for Qwest Choice "Premium" DSL which is supposed to provide download speeds of up to 5Mbps. It was being offered at a rate of $36.99 per month for a period of 1 year and with an additional $5.00 discount if you subscribed to Qwest for your local or long-distance phone service. You were also supposed to get a $50.00 gift card. When the service started, it was pathetically slow, but I stupidly thought something was wrong with my computer. I turns out that the Qwest Choice "Premium" service with a rate of 5Mbps is unavailable in my community, an established Denver suburb, and no one at Qwest told me! They automatically transferred me to Qwest Choice DSL with a download speed of only 256 Kbps. at a rate of $31.99 per month (with a $5.00 discount if you subscribe to one of their phone services.) Qwest Choice Deluxe with a download speed of $1.5Mbps is available in my community at the same rate of $31.99 per month ($5.00 discount if you have Qwest phone service) but no at Qwest let me know that I had that option. Now, if I want to upgrade my service to 1.5Kbps. they want to charge me an additional $5.00 a month or a total of $36.99 (with the $5.00 discount if you get Qwest phone service). What a rip-off! And of course, they are not going to give me the advertised gift card either. Don't deal with this company!!! They use deceptive advertising practices and they are unethical!!!

Qwest DSL is the biggest hole in your head you are legally allowed to sign up and pay money for. Tech support is overseas, and consists of two lines: "Try turning your modem off and back on again." and "You might need to call your computer manufacturer." I was running just fine for about 4 months, then all of a sudden, I am being disconnected every 5 minutes.
Working with networking programs has given me some little experience, and I did everything I know before calling technical support. I can see that the tracert is failing at a number of different qwest servers, and being redirected. not a problem if you're just browsing, but if you need a steady connection for, say, gaming, it just doesn't work. Over a period of 6 calls, I am hung up on 3 times, told that it's my modem, told that it's my browser, and finally told that they do not support Macintoshes. I point out that the issue is on their end, not mine, and after browbeating a "supervisor" with this info for over 30 minutes, he tells me that of course I can't tracert it, those servers are set to not return pings. What? Then why do they sporadically trace correctly and sporadically fail?
"Thank you for patiently waiting" has kept me from playing my game for over a week now. After 6 calls, a visit from the repair guy (who didn't even know what a ping was), and being told that my area (4 blocks from oldtown) is "too far away from the server" to give me faster connections, I have had it. Comcast is the only other gig in this town, but I will gladly pay the installation fee and yet another modem to get reliable service.
"We're going to run a test on your line, please do not access the net while we test your connection." So you're saying the ideal setup for your ISp is for no-one to access the 'net? Fantastic.

what the fuck too dam slow

Pitiful customer support,grossly incorrect billing and one of the most annoyingly inept automated phone systems I have ever had the displeasure of using. Did you ever want to experience "hold hell"? call Qwest on a weekend with questions about  why you are being double billed.

I can understand why they make it hard to reach a CSR with "service" like this. The only 24/7 "support" you can contact is well out of throttling range in the Phillipines!

I would switch to Cox, only they are even worse! (Sad, but true)

Nothing would make me happier than to have a competent, profesionally operated DSL provider come to the valley, and put Corx and Qweased away for a dirt-nap.

Rated "one star" because a lower grade does not exist.

When I signed up I enrolled for the "Up to 7mb" service. My modem will train to 7mb/sec but Qwest is limiting it to only 3mb/sec and says "7mb is not available in your area". There is no technical reason why they would limit my leg other than to help rate limit the backend. This way they can show that they are not defrauding the consumer by grossly oversubscribing the DSL service. The edge pop to the cores ATM connection must constantly be swamped as my connection speed goes down to 30kb/sec during the peak times. This is a speed test from my ISP to my house. Clearly a Qwest issue. When I called tech support about the poor performance, they said that I had a "DEDICATED LINE" to my ISP and that I didn't share bandwidth with anyone. When I informed them that they were indeed wrong, they argued with me and got angry. I asked them If they'd even read a book on MPLS or ATM or knew what the acronyms meant. Basically Qwest DSL is no better than advertising a $19 color TV set and saying "Gee, we sold all those, but look over here, we have this $119 one still in stock".

Qwest DSL sucks, Period.

I've used Qwest for three years. Speed has always been an issue, with downloads barely challenging the dial-up service I previously had. I wrote this off at first, happy to have a constant connection. Unfortunately, over the past year I've experienced numerous blackouts, and regular disconnections (every 2-3 minutes for about an hour, every few hours). After checking each filter, I phoned Qwest. They weren't able to verify my address my phone line, nor even my name or the credit card with which we pay, and wouldn't pitch any suggestions. The call ended unpleasantly, less from my frustration than the techie's indifference. As service declines, cable looks more attractive.

Qwest Technical Support Agent are well trained, and they are FAST in solving my technical problems regarding my DSL service.

My Qwest DSL line crashes every time there is lightning anywhere within 40 miles. I see lightning, the DSL line goes dead. Any rain, it goes dead.

Qwest epitomizes the greedy corporate monster sucking the very soul out of our nation. If you want inexplicable S-L-O-W (I'm talking slower than dial-up) connections several times a week, choose them. If you want frequent (3-4 times a month) outages lasting 12+ hours (literally) with no effective way to report it, choose them. If you want to have totally frustrating, inane and unproductive conversations with some techie in the Phillipines who either doesn't get your problem or has been trained not to get it, choose them. If you want to feel like less of a person, talk to their customer service - unbelievable. I cannot count the ways you need to avoid this company. They are getting paid enough (I pay more for their internet then I do for phone service) to do infinitely better, they simply don't care. If their infrastucture does not allow them to provide better service, then they should be charging a hell of a lot less, or else fixing the problem.

I've just been through yet another two hours of wasted time on the phone with Qwest "support" for a DSL line. Half an hour was with the business office, because the "support" department in S. Asia does not have access to records that can tie a static IP address to the physical phone line. Two hours later, I find out there's "an outage in the area". They couldn't tell me that with the address of the building. "Area" apparently means something different in Qwest land.

I've been forced to deal with these hacks professionally for 10 years. At the end of every call, I feel exactly like I've been dragged out to the alley behind a bar and beat up.

If you have ANY, and I mean AAAANNNYYY other choice, take it. Sadly, their monopoly grasp still holds in too many areas for this behemoth nightmare to end.

qwest is the worst and it does suck !

Qwest consistently has exceeded expectations for service in my opinion. I live in Rochester, Minnesota, and had Charter Communication high speed cable internet service. The service consistently fell short of the advertised speeds and customer service was nonresponsive and very poor in my opinion. Qwest offers 1.5MB service at my location which is half of the advertised Charter speed, but is MUCH better than Charter in my opinion because speed is consistent and always right around 1.5MB (speed tests to 1.45MB to 1.5MB) with upload speed consistently around 896kbps (over three times faster than Charter) at my location. I only have Charter for TV now and may go to DirectTV if the cable prices keep going up and the customer service keeps getting worse.

I used to have CableOne internet. I also go to school at the University of Phoenix online, so internet is important. During six months with CableOne I had four periods of downtime, one as long as four days.
I switched to Qwest about five months ago and I love the service. No loss of internet, no delays in speed, and a good price. I have also had nothing but great service with their customer support agents.
I give four stars only because of an issue in bundling service. I first started with DSL. Then each month I would add another service: wireless, DirecTV, etc. Apparently a new account code is generated each time you do and the old code is turned off. Caused some billing issues, but all was resolved eventually.

I received my Qwest Actiontec GT701-WG Friday. It has not connected to the internet yet. My phone service started at the same time and it works fine. But since day one the DSL light on the modem does nothing but blink. I called the tech support number and they scheduled for a service call on SUNDAY 1-5pm. I waited all Sunday afternoon. Called the local office and got what I can only describe as a face saving attempt to wait right up to five. Of course the local office closes at five on Sunday. I am dropping all service and, good spirit help me, I am going to CableOne phone, internet, and TV. I hope I don't have to call the Idaho Attorney General's office just to get my (completely unused) DSL money back.

Slower than Comcast, plus don't let them fool you. We were promised support fo linux and when we got our modem all that came with it was a Windows XP installation CD. Fine for me, but my roomate uses linux. Her son finally set her up. Then we moved we are back to Comcast Internet. No problems.

Qwest is HORRIBLE!  After staying with Cox for several years thru a few rate hikes, I decided I wanted a guarenteed price for life, so I chose Qwest and bundled it with Direct TV.  When I orignally called Qwest, I was quoted 4 different prices for the Choice Online Premier.  I went for the $39.99/month deal for choice online premier, set up the DirectTV for $39.99/month, paid for the Direct TV receiver, of which I was supposed to get a $99 rebate after 30 days. Well I never received the $99.99 rebate. I got my first Qwest bill and was charged $44.99/month for the internet, but the Direct TV wasn't on there.  So I called the billing department to inform them that I needed that billed too (yes, I am a responsible consumer).  I was told I would get the $5 bundle discount knocking it down to $39.99 as soon as Direct TV billed Qwest.  And I should have the updated bill for the $39.99 for Direct TV -$5.00 for the bundle, not to worry about it, everything is fine.  A week later my Direct TV service was blocked.  I called Direct TV who informed me Qwest has placed a "stop service on my account because of no payment".  How can you cancel someone's service for not paying when you have NOT sent them a bill, or contacted them by mail, telephone, or e-mail to notify them there is a billing problem?  Anyways, I called Qwest who informed me I wasn't a customer with my phone # and asked for my account #.  True story, the woman than informed me my account # was TOO long, and that I must be confusing it with my Direct TV bill, which is supposed to be the same bill as my Qwest bill.  Which would be impossible because I have never gotten a Direct TV bill with a Direct TV account # (this discussion on if I have an account with Qwest took over 30 minutes).  She transferred me to a different group, who admitted that I was indeed a customer, however, I cannot bundle the DirectTV and internet without a phone line, even though they had set it up like that.  After discussing the fact that Qwest needs to clean up their own messes (over 1hr on the phone), he got my DirectTV back on, but couldn't figure out what to do with the billing.  He asked that I call him back two days later.  I called him back (which was yesterday) (another 15 minutes), he said he was sorry the billing had still not been figured out, he would call me as soon as it was, but that my Direct TV service would be ok.  Guess what? this morning I had lost DirectTV service because Qwest put a stop service on my account again.  So again I called Qwest, however the SOBs in sales and billing don't work on Sundays.  So I got ahold of someone in technical support (hey, my TV is not working because ya put a stop service on it), who said I need to talk to billing (another 30 minutes).  So I asked for a manager, and guess what, managers don't work on Sundays either (must be nice).  This is unacceptable!  I plan on cancelling my Qwest service tomorrow.  I plan on reactivating my Direct TV service (which by the way Direct TV ROCKS!) and switching back to Cox with a higher speed internet.  Because while Cox may have rate hikes, they at least let me know ahead of time, and I have never spent hours trying to get it all working.  (think about it, if I make $20/hr, and I have spent over 4 hrs dealing with them, this is an $80 savings to just use Cox, not to mention how long will take to cancel).  Please learn from my mistakes, "Just say NO to Qwest".  If my problems don't tell you how bad Qwest is, just Google "Qwest sucks"...  about 220,000 pages will be returned.  No amount of potential money savings (I mean they can't even get their billing straight which making savings a potential not a truth) is worth the time you will lose and the aggrevation you will have.

Signed up for the "Welcome Back to Qwest" promotion and boy what a mistake that was!  Have had service for 3 months and not one bill has been correct.  Cancelled the "Premium" DSL within 30 days because it was about as slow as dial up - hair pulling slow; not to mention the number of times I lost connection!  Oh, and the installation CD they sent was defective so I spent over an hour on the phone with someone in Asia - yes I said Asia - to do a manual install.  And yes, he was very difficult to understand.  My home phone line was always full of static even though the line splitters were in place.  Regarding their billing, be wary and look it over carefully.  The last time I called in they gave me a credit of $180 - that's how much they over charged us!  I still can't believe it!  It gets better...  The first bill we received I paid online.  I received a second bill for the same amount which stated that if it wasn't paid it would be turned over to collections.  I called and spoke to a Qwest Collections Dept. representative who informed me it was not in her system and that the bill and the payment must have crossed and to disregard it.  Guess what?  The bill got sent to Allied Interstate Collection Agency!!!  Of course I immediately sent a letter disputing the bill, which included the confirmation number from my online payment.  These people are still calling my cell phone - that's right, not my home number - insisting that we owe this money!!  Depending on which patronizing monkey we get on the phone at Qwest, we still owe the money or we don't still owe it.  I'm so irate that this was turned over to collections.  In other words, it's now on my credit report!!  The DirecTV system we got with this package didn't work right either.  Cancelled that as well and looking forward to getting cable back tomorrow!  We had 3 receivers and there was always one in the house that wouldn't work - and it was never the same one all the time.  I wouldn't wish this frustration on my worst enemy.  I've spent more time on the phone trying to get all this straightened out, to no avail.  One recent phone call to Qwest customer service resulted in 2 1/2 hours of being transferred from this person to that person until finally a supervisor hung up on me!  Ah-h-h the "Spirit of Service"!  "I can certainly understand your frustration" my ass!!  Too bad I had to click a star - it should be in the negative.

Great if it works - but if you have a problem, their tech support is terrible. Had Qwest DSL 4 years. Then it started running slow intermittently. They insisted on sending technicians to the house 7 times to keep checking the line: the problem was at their central office according to my ISP, but Qwest would never check that. They started over after every call and sent out a technician who would say my modem was bad. They are complete idiots

Qwest DSL really does suck. I had a cable modem for a long time through Cox, and yeah, it went down for a while on some rare days, but it was fast the rest of the time. With Qwest, I've had it for all of a week now, and it's driving me crazy! It's slow, it intermittently drops connection for a few seconds, which is useless if I'm hosting a game, because then everyone playing with me gets disconnected. When I'm trying to check email or surf the web, the connection gets bogged down and I have to leave and come back an hour later and try again. The install disk comes with Qwest Quickcare which is nice enough to allow me a button to click that tells me my internet is working. I assume it does little more than ping, because establishing a connection to a site is easy, but getting the actual data from the site in any viewable form is grueling.

The service is fine but Qwest arrives at this price by applying discounts that they refuse to give during your first full month and any partial month of the contract. The result is you get the advertised price for 22 months and their rip-off undiscounted price for 2 months. I consider this deceptive advertising.

Qwest sucks major ass! The affirmative action hire they sent to set up DSL left a notice on our door that the DSL line was set up. A workman fixing the deck before I moved in told me the installer drove up, placed the notice on the door and left. Tech support told me there was no DSL signal on my line. Several days later a white man came out and connected the DSL. He admitted the previous person didnt do the job. Connecting to the Internet was a major hassle. I had to cable the modem directly to one of my Macs to make the initial connection to their server, even though my Macs could see the modem. When I removed the cable, the wireless connection didnt work! They claimed the wireless modem couldnt connect wirelessly with a Mac computer. I asked if the connection would work if I plugged the allegedly wireless modem into my Airport base station. They said they didnt know but give it a try. I connected the wireless modem to the wireless Airport base station with an Ethernet cable and my computers were able to connect to the Internet. It should not have been necessary for me to connect the piece of shit wireless modem I bought from them to a wireless router! They double billed me for Internet connection. There is a constant hum on the phone line that makes conversations difficult. The phone line filters they provide to remove Internet noise dont help. I also get satellite TV through them. They do not carry any French programming, and they dont carry the major Italian TV networks; they did helpfully inform me that they carried a number of Mandarin channels. I cant imagine why they would suggest Mandarin TV as a possible substitute for French and Italian TV. A windstorm moved the dish and knocked out my TV service for several days. I just moved to a fairly remote area, so my options are limited. My neighbors tell me that a new cable company is setting up, so I soon may be able to use my old non-wireless cable modem with my wireless router for internet and get my TV and phone service from a different provider.

Qwest has lied to me several times over the last couple of years. Once and a great while you will get an honest agent who will infact tell you that they were simply lieing to get you off of the phone. Their agents are stupid and condensending.
Qwest has cost me thousands of dollars and hundreds of hours in trying to fix their won screw ups.
They have ability to change your account and then tell you they can't. They then refer you to your local computer rep[air personnel for assistance.
Qwest is horrible
Qwest is Terrible
Qwest is Stupid
ANYONE WHO SIGNS UP WITH QWEST IS STUPID.

GOD HELP YOU IF YOU SIGN UP WITH QWEST!!!!!!!!!!!

After 9 months complaints, still 62% download and 20% upload compared to advertised 1.5/.896 speeds. If you try E-mail to Qwest, they will confirm they're still a Fubar TelCo!

CUSTOMER SERVICE IS HORRIBLE! THEY OFFER HIGHER SPEED DOWNLOADS IN THE BEGINNING, BUT PLAY THE PART OF THE INDIAN GIVER LATER ON, YET THE PRICE THEY CHARGE STILL REMAINS THE SAME. I WOULD NOT RECOMMEND THEIR SERVICES

If you like to game at all I wouldn't waste another second thinking about this garbage. In the last 30 minutes, I have lost my internet connection no less than three times, each time it took about 2 minutes to normalize. In the in between times, the connection is crappy at best. The comcast truck is coming tomorrow, it's expensive but it's worth it. If you don't like to lose your internet connection constantly, I recommend you look to comcast too. It's the only connection I've seen so far that doesn't crap out on you constantly.

now im not saying that qwest is the best, im just saying if you all wernt such dumb Americans, and could read over a 1 grade level you would be able to read you bill and understand it, with out someone reading it to you Qwest doesnt sux that bad you just do.

Qwest is filled with mafia-like groups. Everyone is doing someone a favor with the most favored being VPs. Qwest is the epitome of a phone network: little or no databases, everyone phoning each other for information, trading the phone calls, favors, favors, favors. I've been lied to by these greedy people for ten years. Poor service, poor products. You can't even pay for what you need. Qwest Sucks.

My cable modem service with Charter was terrible (paid for 3/Mbs service, never could get over 1/Mbs down). Had them out several times, never could fix it, always took at least a week from calling to get someone at my house. Qwest had offer in my area of $19.99/month for a year, no modem fee, no installation fee. Was skeptical because speed advertised is half of cable, but ended up VERY pleased. Ordered online at Qwest's website on Tuesday, was running on Friday. Took 15 minutes to hook up to my Windows box running XP. Modem is wireless, so I can use my laptop too without any router (just the DSL modem). EASY to use. Although only 1.5/Mbs, always get same speed, much faster upload too, and always works. Very happy so far.

Qwest sucks. I continue to receive bills 2 months after I cancelled service. The bill is for erroneous charges, for a service I never had, under a completely different name. They sent my bill (with erroneous charges) to collections after only 12 days, yet they clain that the false charges will take 6-8 weeks to clear up. Avoid qwerst like the plague. Scott

I was notifed once DSL became available and had it installed in 4 days. WOW

Qwest sucks period. Bad pricing, bad customer service, bad service availability, bad tech support. Ma Bell should be ashamed of this kid.