Loveliness is owned by a family that has absolutely NO INTEGRITY or PRINCIPLES!! This family is a bunch of LOW-LIFES that lie and cheat for a living; they have no shame whatsoever because they don't think what they practice is GLARINGLY BAD! (This family has no intelligence and logic. In fact, a stump has more brain than the entire loveliness family combined.) They do not abide to the basic laws of morality. They change the terms of the contract when it suits them. Run away from them as fast you can and be glad you did. This family operation does not know anything about customer service or doing business the honest way; all they care about is taking/ROBBING people's money. They charge a lot of money, but only commit to doing the minimum amount of work. They claim to have been in the business "successfully" for over 10 years, but they could have fooled me based on what my husband and I have been through over these painful 16 months and counting. The owners have amnesia and can't recall what they say from day-to-day. When trying to get you to sign on the dotted line, they will tell you whatever you want to hear; however, once they get you to sign on the dotted line, that is where the ORDEAL really begins. They've no regards for you after you've put down a deposit. Forget about customer service; loveliness is an experience no one should go through -- you make requests but the staff rarely replies unless "you" initiate it. My husband and I have lost track on the number of times when they said we would have our pictures to review in a couple weeks, only to have a month go by and not even a phone call; and when we finally get the changes, only a fraction of them are done -- many done incompetently. One of their many problems is that they NEVER admit their faults, even when it's obvious. The pictures are processed by the most incompetent group of so-called "professionals" in Taiwan. That's double incompetency because loveliness is run by those who barely know English. They don't know how to perform touch-ups. My husband and I found so many pictures that are untouched in our engagement layout. Instead of admitting their wrong doings, they blamed us for making too many changes. Also, be prepared to tell these JOKERS many times when pointing out their mistakes. To save time, I suggest you write them down once and be prepared to submit that list many times over to those "professionals". Again, do not count on getting your pictures anytime soon. It has been over a year now and we have yet to receive our engagement and wedding day albums and other products. For the most part, monkeys could comparatively do just as admirable a job, charge less, and customers would not have to brave the amount of b/s and excuses. Do not get SUCKERED in by these CON ARTISTS. They deserve negative points; however, I can't give them zero stars because this is a requirement of the website. This place should be ASHAMED to call itself a business. Please, do yourself a BIG favor and avoid this place like the plague. My husband and I think a sharp stick in the eye would have been less of a TRIBULATION/SUFFERING than having to deal with the amount of incompetency called loveliness.

We can definitely relate to ALL the bad reviews. Every single HORRIBLE thing that people (all that have posted their reviews) have gone through, my husband and I have the exact same experience. Loveliness is HOPELESS! It's too bad that there's not a way that we victims can warn new potential loveliness victims. My husband and I TRULY regret giving them our business. WE CAN HONESTLY SAY THAT THIS IS THE BIGGEST MISTAKE BOTH OF US EVER MADE!!! They've no respect for us as customers, even though we've given them thousands of dollars.

Furthermore, for some odd reason, people "seem to think" their son, ricky, is the "best" photographer. Absolutely NOT, NOT even close!! He's not even a photographer by trade; it's NOT part of his background. He was a mechanic. He learns how to take photos as he goes along and uses his customers as "guinea pigs." The biggest joke is that you've to pay a premium, $500, if you want him to be your photographer because he so "busy" and "in-demand". My husband and I know better since he shot our engagement photos. Anyone can take better pictures than him, and they don't even need a $3,000 camera that they claim they use. Fortunately for us, we had a different photographer for our wedding day shoot, and he was way better than that clown, ricky. If you ever deal with the son, you'll find that he has NO CLASS (down-right rude, obnoxious, illogical, unreasonable, retarded.) Because he's such a MAJOR LOSER who cannot keep a job, his mother has built up this business, "loveliness" (via the most DISHONEST way) to take care of him since he's her only son.

For more negative reviews, please visit other websites: Yelp, Yahoo bussiness reviews, Citysearch, Chopstick brides. I'm sure there are more, but t

Please, do yourself a great service -- avoid Loveliness and thank God you did!!! Just believe me when I tell you that you just avoided what would have been "the" WORST consumer experience of your life. If you read other reviews on other websites, you will find out this place treats its customers like crap. How could so many different people experience the same crappy service and this place still remain in business?????? Please, do not subject yourself to this kind of abuse. Loveliness took what should have been one of the most memorable events in a couple's life and turned it into one long nightmarish encounter that still persists today. It has been well over a year and my wife and I have yet to get a single photograph from this place -- unless you count the thank you cards we received. These people are a bunch of dishonest, two-faced thieves who prey on the unsuspecting. CAVEAT EMPTOR!!!!!! BE FOREWARNED... DO NOT sign a contract with these group of unprofessionals called Loveliness. They will ruin your event... if not, you certainly will not get your pictures anytime soon or get what you paid for.

Where should I start with Loveliness' incompetence? Let me count the ways...

1. the unresponsiveness of the entire staff regarding getting back to me about picture touch ups and layout modifications. They take weeks to make changes that should take minutes, if not seconds; often times, changes were either not done at all or done incorrectly and made worse than the original picture itself. How could that be possible??? My wife and I found ourselves having to request the staff multiple times to do the things we wanted. To tell you the truth, we have better things to do than spend time going over and over our photos, only to have them done incompetently. I told my wife the other day, my only root canal was less painful and arduous than having to deal with that incompetent staff!!!!!!

2. Loveliness demands final payment before delivering a final product. That was a mistake I made... no one should have to make final payment without receiving a final product. Additionally, no where is that posted either in the store or in the contract itself. Apparently, Loveliness conjures up their policies up as they go along... or so it seems.

3. Their bunch of "designers" (if you want to call them that) are in and from Taiwan. That is probably one reason why it takes them so long because they are so far away and because of the time differential. You lose one day right there because they operate while we are asleep. However, my experience and sixth sense tell me that working with the staff here in SF and conveying our wishes to them, something is being lost in the translation. When dealing with the owner directly, she even admitted to me that her English is not that good. What the heck??? You are doing business in the US... if you tell me you understand what I am saying and asking for and are taking feverish notes, I assume you understand what I am requesting your staff to do; otherwise, ask for clarification. Do not think you "know" what I want and subsequently deliver me pictures that is the exact opposite of my request.

My wife and I guess that anyone can start a business nowadays; however, how this place has lasted this long is beyond us. I guess Darwinism has not caught up to Loveliness yet... but I hope it does soon!!!!!! PLEASE, PLEASE, PLEASE... do yourselves a favor and avoid Loveliness. "Loveliness"... this place should be called "Incompetence". It looks like we are going to have to bring litigation action against this place to get resolution to our problem. Too bad all of us who have experienced bad service from this company cannot ban together and close this place down!!!!!! However, from writing bad reviews and by telling others, perhaps we can facilitate Darwinism in the right direction.