Wenchy 08/27/2009
I have been using Monument Road Animal Hospital for 15 years. They are fantastic. I always get professional care there. When my Golden Retriever, Reno, was diagnoised with inoperable cancer, the doctors and staff really stepped up. With their support and care, Reno, lived for a year longer then anticapted. I would not consider going anywhere else. Recently we took in a dog that had been abandoned and was sick. MRAH treated him and operated on him, spliting the bill with us, when it was not their responsibility to do so. Many of my friends use MRAH and I have never heard a single complaint about them. At this time they treat my 3 dogs and 2 cats. The staff is knowledge, caring and responsive, the doctor is professional and sympathetic. I would recommend them to anyone.
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bbflorida1 07/27/2009
We trusted them with the care of our 2 small dogs while we were out of town. We had used this vet a couple times for shots and they seemed fine. When we picked them up after our trip they both had bad rashes and when we got them home they seemed sick. It turned out they got Kennel Cough and our Daschund had an injured back. When I called up there a lady treated me as if I was lying. Then she refused to have the doctor call me. I sent emails to the doctor and never heard back. The ONLY thing they would even do was have me pay for a visit to see the doctor and that was the only way I was going to see or talk to the vet. I refused to give them any more money since they had caused this trauma to my pets. They refused to see me without paying, so I sought care from another vet. I am very happy with the new one. Good Riddance to the unprofessionalism and harmful care we recieved from Monument Road Animal Hospital. I am also filing a complaint with the state regulatory board. You have been warned!
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