The WHylie Eye Care Center in ALtoona is terrible when it comes to fixing a manufacturers problem with frames. My husband bought a pair of glasses and also sunglasses from this store and we have had to go back about once every 3 weeks for them to put the lenses back in. They refuse to make it right with us and there is NO Corporate website to complain to! He needs these to drive as he drives over the road for a living!!! Go figure!

The Whylie Eye Care Center in Ankeny is horrific. The associates will treat you with respect and a good natured willing to help UNTIL they get your money. If you have any questions when you receive your glasses, or are dissatisfied in any way, they are the most unhelpful people. One even got angry at me and grabbed the glasses from my hand. She then refused to let me take them home because she said I would always be coming back and complaining. She then insisted on making me take a refund, although they would only be able to refund the frames, the lenses were mine to keep... even though that was the part I was unhappy with! I will never go back to Whylie's, and recently when both my sister and my grandmother needed glasses, I drove them 30 min away to West Des Moines, rather than have to visit Whylie's again and subject them to the rude service I received.