Buyer Beware - Merchant did not reveal that one of the items in the order was on backorder and I did not find out until the rest of the order arrived at my house. Most of the items that did arrive were not drilled out correctly so the hardware did not fit (making assembly impossible). Initially, the merchant was quick to respond, but insisted that new hardward could be shipped out to correct the problem and would not accept a return. Then merchant did not respond to email questions for over 7 days. Had to ship back items at own expense and use credit card company to process a refund for the original order. After shipping back the defective items, the last backordered item arrived - even though I had cancelled the item! I had to deal with the hassle of shipping that item back also.

WARNING!!   The owner of this business will NOT honor the warrantee guarantee on his merchandise if it shows up damaged.      We bought 4 pieces from Unfinished Furniture Expo, two of which had damage (smashed corners on a coffee table and two dents on the side of the sofa table).     When we contacted the company, the owner told us that he would not honor the guarantee because we took 3 weeks to assemble the furniture after it was shipped (we had to wait to assemble the furniture because we were waiting to move into our new home).     We are considering pursuing a complaint with Visa to have this addressed, but I wanted everyone to know that this is a small-time operation (the owner is the only person who works for the business) and they obviously do NOT support their 100% satisfaction guarantee.

My unfinished bookcase kit arrived punctually and it perfect condition. I would definitely order from this company again.