Verizon FIOS 1

Switched to Verizon to "save money"... Salesman said I could cancel in 30 days, no early termination fee. Wasn't happy with the picture quality ( we have a home theater projector) and the technician couldnt get it hooked up with HD. When I called in to cancel, the CS kept telling me I couldn't cancel for another 4 days because I had an order with Cablevision. When I called back 4 days later to cancel, they told me there would be an early termination fee of $200.00. and that the policy was in fact 15 days. Buyer Beware, it's all in fine print. Would never touch anything Verizon ever again... Verizon is the MCI of the 21st century.

Verizon FIOS 5

I've had Verizon FIOS for 2 years now and it has been fantastic. The TV service is very good, lots of HD channels, great selection of On-demand videos, and everything you need. The remote and hd receiver works so much faster than the Comcast/Cablevision/Optimum I had before. I also have home phone with unlimited calls and high speed internet (20mb/5mb). I had received a LCD TV (Sharp with DVD combo) when I subscribed to their service. Initially it took them forever to come and set-up the whole thing and I was without any service for over 2 months, but they send me the free TV and a $200 Best Buy gift card. Once it was set up I never had any issues.

Later after one year, I had some problems with the home phone service. A technician came and fixed it, in fact he re-wired all the connections and now I can make/receive phone calls with crystal clarity. I won't switch to any other service provider. Internet is fast, always up and lots of features. I can check voice mail and track calls from their website, get free email, access to ESPN360 (a great feature if you are fan of football, okay call it soccer) etc.

Verizon FIOS 1

The TV experience is great. I love the channel selections and clarity.

Verizon's service on a scale of 1 to 10 gets a zero. Verizon is the most dysfunctional company in the United States of America!!!! I had wiring trouble and was told that a technician was to come to my home to repair it on a certain date and time....no one came. I called and I was told that someone would come the next day....no one came. I called each day and they assured me that someone was "on their way"..... and no one EVER came. In the meantime, every time I called, they tried to sell me some add on feature. Here I am, an irate customer who has had it with Verizon service, and they are trying to sell me something.....unbelievable.

They need to discontinue calling their department "Customer Service." They have none. It is NEVER about the customer.
If you haven't switched to Verizon, DON'T do it!!

Carmen in Tampa, FL

Verizon FIOS 5

FiOS Wins. I have read many of the other comments on reviews in this site and if you listened to anyone, you would not have anything. It is either that people who have negative experiences write reviews here or the ones that have great experiences never need to write one.

After having about every type of ISP provider, FiOS wins. I am completely satisfied with the total experience and unlike the person who complains about the bill, it was clarified that the first bill would be combined with the next month bill when you get it installed during a month.

The installation was painless and my internet download speeds are clocking in at around those of a T2 line. It is the fastest speed I have ever had at home. I love it! The TV experience is also awesome. I got the double play and have bundled TV and Internet and both are exceeding my expectations.

The wireless AP that is provided is performing well throughout my house (even better than my Linksys router).

Placing FiOS in a category called cable Internet Access Providers is a mistake. Suggest you place it in a category by itself.

Now for the sad story....After having just got this, we are moving to northern Alabama with the BRAC moves and I am having to give this up for lame cable and not even DSL service. I am totally bummed! Thats the rest of the story....If you can get Verizon FiOS - get it! The rest of you can drool in envy. I will be drowning in tears over the loss.

Verizon FIOS 1

Verizon Fios isn't bad. Internet is fast, and a great selection of channels. The biggest issue customers have is the customer service and their constant sneakiness and lies.
The first incident a verizon fios guy came to our doorstep asking innocent questions about our current cable provider. Then he ended the conversation by telling my mom to sign a piece of paper to say that he came by and talked to us. Well guess what, he tricked her into signing the papers even when he insured her he wasn't trying to dupe her. We get a phone call a week later and this lady is saying the verizon fios guy will be installing fios in your house next week. WTH? We canceled the appointment and realized that paper my mom signed was confirming that we wanted verizon fios installed. He lied to my mom.
Second, after contemplating for a month we decided to go ahead and get fios for our tv, phone and internet. The guy was in and out in a heart beat, he also left w/out telling us and he didn't make us sign anything to confirm he finished what he needed to. He didn't finish what he started and didn't even help us set up our television. After a few weeks we finally had someone help us.
Then the first bill came! It was over $300!!!!! They told us it would be $100 a month NOT $300. We called up and they told us about all these OTHER services. We had no clue about this, they never even discussed this w/ us. They even reassured us the second bill will be about $100.
Guess what... the second bill was over $300 once again. We called up again and were on hold for very long, finally they corrected it. We also told them to change our 2 year contract to a 1year contract. This happened once again another time...once again we called up and they corrected it...the sad thing is they WILL NOT do anything about those horrendous bills unless YOU call up and complain more than 2 times and are REALLY persistent.
Finally the bills were a little less. We even started using phone cards b/c the charges for long distance phone calls are insane. They change the prices...they told us one thing and charged us a different price. Was supposed to be 8 cents but they charged us 16 cents a minute instead.
The last straw was recently, the fios people gave my mom this number for us to call whenever we had issues..he said there would be NO CHARGE for using the line. We used the phone # frequently, and they never charged us for using the #. Suddenly my mom sees a new charge on her bill for directory assistance. Once again WTH? She called up and the guy was SO rude. When we called the # they didn't tell us that they were changing the policy and are now charging for using that direct line. If they told us that they suddenly changed the policy we would have stopped using that # to call for help.
Fios has been nothing but a headache. Lots of extra charges, lots of lies, and they never admit when they are wrong. Do not get Fios if you don't have the patience to deal w/ many many many phone calls to correct the ridiculous bills, and be ready to see charges on your bill for calling them up to correct all the problems.

Verizon FIOS 5

I really don't understand at everyones deal is with FiOS. I live in Rhode Island and I think that FiOS is a tenthfold better than Cox or DirecTV. The internet is flawless, the HD is great on my TV, and the phone service is awesome. The only downside is that there are some hidden charges and it is fairly new. Verizon needs some time to get experience in TV and Internet Customer Service and Record keeping.

Verizon FIOS 1

I hate Fios. The remote control is too complicated to operate. Whenever I pick up the remote & point it to the TV, my 18 month old granddaughter says "oh, damn it," because she knows I am going to start cussing because I won't be able to get the d--- tv stations to come on!!!! What is the problem??? Are the buttons on the remote control too d--- small & they are accidently being pushed & screwing up the f------ box?

Verizon FIOS 1

Unfortunately we are a Verizon Total Package customer (Internet, Telephone and TV) in Pennsylvania. This company does not come remotely close to offering anything it promises, and seems to have significant problems in its record keeping systems ... one part of the organization apparently does not communicate with the others. We reported unclear TV pictures over a week ago and are still awaiting correction. Worse, the trouble ticket which was supposedly initiated after the first call was closed the next day, with no follow-up to determine if the problem still existed prior to closing the ticket. When someone finally called, an appointment was scheduled for the next day between 1pm and 5pm. No one showed up and no one called to reschedule. When I called Verizon Technical Support I spent almost 15 minutes trying to reach someone who could address why no one had shown up, only to be told that all representatives were busy and that my call would be returned in approximately 9 minutes. When the call was returned, I was told technical support had no record of a scheduled appointment. This kind of non-response toward the customer has been going on for over two years. Verizon Corporate headquarters in Manhattan was then contacted and was assured someone would get back to us within 24 hours. Well, it has now been almost 32 hours and still no call from anyone within the Pennsylvania FIOS operation. I would not recommend this service to anyone. In their advertising they promise 24/7 support and a TV picture so dazzling and clear to make you say "WOW". All I can say about their FIOS TV is "WOW, what a bad picture!"

Verizon FIOS 1

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated

3-28-08

, and the scheduled installation date was

4-7-08

. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an

8 AM

-

noon

window. I already had the Optical Network Terminal unit (

ONT

) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

 

On install day, no one showed, no one called. I had my mobile with me at

ALL

times. So around

1:30 PM

I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was

4-12-08

, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

 

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the

ONT

in my house. Half of their work was already done.

 

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the

ONT

in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find

DSL

service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

 

James

Herndon

,

VA

Verizon FIOS 2

Unlike DirecTV, the Verizon folks seem well intended, but they can't get out of their own way.  They have a deal for $94.99 a month that includes all their services, but you have to call them every single month to get the bill straight.  Once they even charged me an early termination fee because Verizon had not updated all my services, so I didn't get the promotion, so Verizon stopped the old service and started the new one again.  You get on the phone, hold for a half hour, then all the service reps go home and you do the same thing the next day.  You'd think these big, fat rich companies could figure out how to send a bill, but it's rocket science to them.  Great service, nice people when you get to talk with them, but their billing still sucks.

Verizon FIOS 1

Awful company. Long story short there was an issue with me getting locked out of my e mail for no reason. That was months ago and still they havent fixed it!

Verizon FIOS 5

I am a fiber splicer for Verizon. If your looking for speed and quality service. Look no further.

Verizon FIOS 5

absolutely love it! speed is incredible and no service issues