The Aerus Company, formerly known as "Electrolux", is still a great company who produces one of the most efficient vacuum cleaners on the market today. The vacuums range in price from the low $700's to the extremely high $2200's. Though they cost as much as a new car, Aerus really puts a lot of work into the design and functionality of their machines. They are made of durable materials of the best quality and are guaranteed to last you for quite a while. If you should ever have a problem with a true Aerus Electrolux, the staff will be glad to help you out. I happened to be in my local Aerus store looking over their latest products when a woman brought in her upright Epic 3500. She was having problems with the control on the switch. Naturally, from years and years of use, the switch was shorted out and was causing the vacuum to start and stop the brush roll at random times. The vacuum, no longer under warranty, was repaired while I was in the store and the lady was not charged a cent. In the same 30 minutes or so that I was in the store, a man brought in his canister. It too was of the Epic series, no longer under warranty, and would not turn on. The salesman who is also the repairman, fixed the sensor switch that is depressed when a bag is inserted that allows the unit to turn on. Without a bag, it wont, thus protecting the motor. The sensor had been broken some how and was also repaired at no charge. Aerus is a good company that you can count on to be there for you. All of their residential vacuum cleaners offer a good warranty that covers all problems. DO NOT BUY THE ELECTROLUX BRAND THAT IS SOLD IN GENERAL RETAIL STORES. These vacuums that poses the Electrolux brand that are found in stores such as Walmart, etc. ARE NOT MADE BY AERUS. They are the same company as Eureka and do not back their warranties at all. The REAL ELECTROLUX VACUUMS now poses the AERUS brand. If the vacuum says Electrolux and doesn't have Aerus anywhere on it, it is not the real thing. Just watch out, companys try to tell you they are the same vac with a different look... Not True. Aerus can't be beat. I highly recommend the Aerus vacuums over any other product on the market today!

The Aerus is a great vacuum cleaner; however, don't expect the company to stand behind its warranty. My dad has used this type vacuum cleaner for many years without trouble. A little over a year ago he purchase a new one with a two-year warranty. Unfortunately the handle came off. The company made the statement that our handles don't break and you most have abused it therefore we will not replace it without payment. My dad is 99. He doesn't abuse anything.

This is a great vacuum cleaner but a lousy company who really doesn't care about their customers. They just lost one.
---J. Boyles

I don't understand some of these negitive comments on this page ! These machines are by far the best machines on the market and their customer service is unheard of in today's world.The company aerus has been the original manufacturer of all electrolux machines untill 2003 when they changed their name to Aerus. I have been an Electrolux customer for years then I was ripped off when i bought an Electrolux from a local building supply store to find out is was not an original Eletrolux. I have since traded that machine for a Aerus Legacy and it is the best machine I have owned the attacments are great and the suction is much better than the other machine. The only problem I had with this machine was a latch broke on the wand i called the store where I puchased it they picked it up that evening and returned it the next morning with no charge. Try getting that kind of service with ANY OF YOUR OTHER APPLIANCE COMPANY"S i dare you if you find another company with this kind of customer service please let me know.

I own a home cleaning company. I have used 15 year old Electrolux upright units and the newer Lux Legacy. I have never used a better vacuum and there are few that I haven't tried. That includes Kirby, Rainbow, etc. The Lux upright is sturdy but easy to push, has never needed a new belt due to the motor shutting off when snagging something, and cleans wonderfully well. I have pets and children and have had visitors ask me if I clean my rugs regularly because they always look so good. This is the best machine for my personal use, and it gets a tremendous amount of commercial use. It continues to perform well.

While there are many vacuums that are available now on the market, the decision is a little different from the one that would have had to be made 50 years ago, where only a few choices remained.
You'll pop into Wal Mart or Sears and see these lower priced units for sale that look nearly as cheap as they cost. However - these are great to get you through that tough little moment in which you may have a vacuum emergency.
But to get a product that has an excellent warranty and will last nearly as long as you do is few and far between these days. With the proper care, these will really last a long time - 10, 15, 20 years. They ARE the same as your mother's Electrolux - it's the same machine, only slightly updated to be lighter and more durable.
I see a lot of the comments here are concerned with warranty surrounding the vacuums. A lot of products are similar in warranty (not just vacuums) in that the warranty covers an actual defective piece of the machine itself (it does happen occasionally). It doesn't cover wear and tear (you know what I mean; the "penny" that was picked up in the kids' room, or the earring that fell on the kitchen floor) These things DO happen - but you can't blame the people trying to service these things if they can't up hold your warranty just because you don't want to spend the money.
Things will occasionally break. Belts (wear and tear again) motors (after a couple of years, sure) and things like that. But the point is that the vacuums are STILL around after 80 years means that they know what they're making. That's gotta say something.

With all the new vacuums being advertised, it was quite overwhelming trying to pick a vacuum. There are so many people out there that will stand by the vacuum the now have...Miele, Dyson, Electrolux and not everyone will agree with only one vacuum. Especially the salesman trying to sell them.

I considered the Lux Legacy mainly for the history that it has in my family but the warranty has the best out of all the vacuums I looked at. (5/10 year warranty) So, I made my decision and bought the Legacy. Yes...I paid more for the vacuum, but I wanted something that was going to last a long time.

I'm wondering after all these negative comments on here that we're talking about the same vacuum. The Electrolux name no longer belongs to Aerus/Lux where I bought my Lux Legacy. The name Electrolux belongs to Eureka which has built a very cheap and poorly made vacuum. I was confused at first when doing my research because when I typed in Electrolux my computer pulled up a company and vacuum which I did not recognize. Further research led me to Aerus/Lux the original maker of Electrolux vacuums. Confused?? So was I. But happy to have found the vacuum that I remember and the vacuum I proud to own.

I think its funny all these people complaining is on point. I worked for Aerus for a brief period and its a big scam. I was told to tell customers one thing to get a sale then the company wouldnt back it up at all. I didnt last long selling 700 dollar machines for 2500. I feel sorry for everyone who buys a lux looking for thier mothers electrolux..

The best vacuum I have ever owned in my life. I had a Dyson before and i was unable to get any service. I have had the Lux Legacy for 2 years and whenever I need anything the gentleman who sold it to me comes to my house at no charge. What companies offer that service today? i am very happy and recommend this vacuum to anybody.

ALL LOOKS NO SUBSTANCE:
You Are Paying 6 times what this 'Lox Negacy' should be worth.
I guess the good'ol sales folks are worth every penny they rip off from folks who buy this vacuum cleaners AT TWELVE HUNDRED DOLLARS.
Any body can offer a 25 Year warranty if it's not meant to be honored.
My WAND's top ends broke off after Three years, on examination of the cross section of the pipe material it only measures 1/16" THICK (that is ONE SIXTEENTH of one inch) of very brittle PLASTIC. Of course it wont break right away because it is a pipe, but eventually from the weight of the power nozzle and constant flexing that part will crack AND EVENTUALLY BREAK OFF. The more it's used the sooner it will fail.
I tried to get them replaced under warranty but of course, the all-seeing, all-knowing 'agent' ACCUSED ME of having misused the appliance AND broken them off myself and refused to honor the warranty.
But why would they want to give away a subpar replacement part when they get to make $30. on a piece of plastic that at the most it looks like it would cost Ten Dollars to fabricate!. (I had to shell out $40. for EACH section of wand when I had TWO more years left on the FIVE Year warranty).
I happen to know from a friend that I should expect a similar circumstance when it comes to THE HOSE,(I'm willing to bet one and a half of my two LEGS? that the hose is around two hundred dollars).
Next time I'll buy Kenmore or the Real Electrolux. AERUS only uses the old Elecrolux design but NOT it's construction and QUALITY,long lasting material as evidenced by the almost all cheap and weak plastic design.
At the very least they should rethink their marketing and warranty fulfillment Policy as well as their pricing.

A vacuum expert told me that after model 1505 (Silverado), the Electrolux models went downhill fast. I am sorry that folks are spending a ton of money for the new models-they won't last nearly as long as my grandmother's 1205. She proudly paid $272.50 in 1972, but that machine is alive and well (with a new hose). My advice to anyone is to buy an older model, with a good hose, and plan on having that for at least 25 years. The model G can't be beat, but even models 1205, Super J, Olympia, and Silverado will not dissappoint. Just keep the hose clear and the power nozzle free of hair and string-like debris.

I purchased a Legacy Lux cannister model vacuum just over two years ago. The reason I purchased it was because I have always used an Electrolux cleaner and have always been satisfied by the performance. I am TOTALLy disgusted by the Legacy Lux. It does a very poor job of cleaning and it is not user friendly. It was also extremely expensive. I don't mind paying good money for a good product, but this was like throwing money away!
I will NEVER purchase another item from electrolux again. I feel I was duped by the salesman and by the company.
Count me as one extremely dissatisfied EXCUSTOMER.

Do not waste or spend extra money buying the Aerus Lux Legacy Upright Vacumn. I have been using Aerus/Electrolux vacumns for 40 years and the earlier models (1970's and 1980's) are a work horse, however, since the company has changed or restructured during the 1990's their products have lessened and are less dependable. I purchased the Aerus Lux Legacy in Summer of 2006. Because I now use a home cleaning company, I seldom use this product. During the Holdiay season ending in January 2008, I went to pull the vacumn cleaner out of the broom closet and dust it off having only used this machine 3-4 times since obtaining ownership during Summer 2006. I went to vacumn up xmas glitter from taking down the holiday decorations and the beater bar engine suddenly died.

I immediately called the manufacturer in the Marietta, GA service center and the owner would not come and retrieve nor repair the appliance. I had to take the unit to another vacumn shop in Atlanta, GA that repairs all makes and models. The cost to repair with parts came to around $110.

This is not a good product having only used the machine less than 12 times and having a major engine failure. Beware and do not purchase this product. The customer service from the sellor/manufacturer is rated low, too. Thank you.

To: PatPlunk I am sorry to hear you are not happy with the product you purchased. From your description I believe you have our Top of the Line Guardian Vacuum cleaner. If that is so, then let me provide you with some information you should have received with the hopes of clearing things up. You state that you did not receive the warranty on the unit. The fact is that when you purchase the unit we register it with the company for you the same day. We do this for ALL our customers because most people forget to send in little warranty cards. In addition we DO NOT require you to hold on to your receipt in order to get the product serviced under warranty. All we need is the serial number that is location on the bottom of your unit. Your unit comes with a 5 Year Manufacturers Warranty against any defects and a 25 Year Warranty on the 2 motors in the unit for any defects (one of the best, if not the best warranty out there!). Most people would have a hard time holding on to a receipt for 25 Years, so we take care of this for you. As far as a manual is concerned, the units come packaged with one in the box. Perhaps it was mistakenly disposed of with the packing material. All our manuals are available for download on Aerusonline.com or you could stop by or call our store @ 310-375-4100 and we will gladly provide you with another copy at no charge. The second part of your comments state that the unit is heavy and the filter can be knocked off. You did purchase our Top Of The Line HEPA unit with an additional HEPA filter. This particular unit is about 5 lbs heavier than our other units due to it being not only a vacuum, but an air cleaner. As with all our products this unit was available to you to try out in your home for 3 days. If you felt it was too heavy for you we would have gladly taken it back or given you other lighter options. Since the unit is no longer new we cannot offer you a refund, but we may be able to exchange it for a lighter unit. If you would like to explore that option please call our location and ask to speak to the manager (me) and I'll try to make things right. You also mention that the HEPA filter can be knocked off. You are correct! The filter is located on the top of the unit and if hit hard enough directly can be broken off. I personally have the same unit and over the last 8 years have never had one break of. However a few of our customer that have heavy handed cleaning ladies have had them break off. The HEPA filter is the only disposable part of your unit and it is designed to be replaced when it fills up. In you comment it seems like you were not happy with something and called Customer Service to complain. You state there is no need to call them because "they will almost call you a liar". Our Customer Service department bends over backwards to take care of our customers. I am not clear what it was that they said or did that you did not like. From what I understand from your review is you were not clear or did not believe how the warranty registration works and needed a manual. We will gladly take care of this if it has not been taken care of yet. If you need a replacement HEPA filter than please contact our office and we will assist you with this as well. Aerus-Electrolux Torrance, CA

I give it one star only because there was nothing less than that.  I have used Electrolux vacuum cleaners for over thirty years.  I made a mistake when I let the lying snake of a salesman talk me into buying the "top of the line".  It takes very little to knock off the hepa filter, it's heavy and is very over rated.  I did not get my warranty and instruction book when my machine was delivered.  I only had the word of a lying salesman about the warranty on this machine.  I have had problems with it but there is no need to call customer service since they will almost call you a liar.  The company I am dealing with now is no where near the company I started dealing with in 1973.  I believe they will not be able capture the purchasing from younger generations.  They are in no way customer or consumer friendly.  Between the machines I have purchased and family members have purchased in the past few years, it amounts to about 20 machines.  None of these will be replaced by Aerus Electrolux and they really don't care.  They do not deserve to have a profitable business.    They are way over priced for what you get.  I wouldn't have minded the cost if I was dealt with fairly by the company.

The vaccum cleaners by Electrolux are one of the oldest & best in the category of home cleaning.
The vaccum cleaner I have is so efficient that it takes just minutes to clean a sofa, carpet or even a room. Its handy too. The suction power is high. Also the accessories with the vaccum cleaner like airbrush, long nozzle are wonderful and one can use them to clean just anything, anywhere.

the best vaccum ever...

hi there this bob i have allways had electrolux all my life 50 years ther are simpally the best for reliabillity. in fact i bought 2 of them for 1500.00 ea on 03/01/07 for my split level house have to down size to appartment willing to part with one of them for 700.00 with all the attachment or i will just put it in a corner cuz there also nice to look at!206-501-9574

My mother’s Model 1205 (Purchased in 1968) was still working when my wife and I traded it in to get a new upright Epic model in ’96 – It was 28 years old. Two years ago I went and got the Lux Legacy Canister model being rated here. It’s a great vacuum cleaner. Although the outright design has been modernized, it’s still the top quality vacuum we always had. These cleaners are the best you can get…Although the modern models are made of high end plastic instead of metal, the cleaners are still the best made on the market. The accessories are the best available, horse-hair brushes, motorized sidekick - A world better then the cheap nylon brushes and air powered "Turbo" tools you get with any other vacuum cleaners. These cleaners do use bags, and as far as I’m concerned, it’s much cleaner. There is no mess to empty. Yes, I have tried three different models, Dirt Devil, Hoover, and the new Dyson Ball. Expect to pay more….But it’s definitely worth it. Who else is willing to give a 5/10 year guarantee on their product?

i have never been so ripped off. lied to. they wanted $1600 and my vaccum, they gave it to me for $1200. store in Torrance, CA, on Hawthorne Blvd.but who's the fool ? i just think people need to look at today's Electrolux/Aerus vs what they remember. Esp. the AERUS Electorlux in comparison to price and value. it's not your grandmother's Electrolux, she couldn't have afforded it, and she was too smart a cookie ! this Aerus is something new, and independent stores, sales people come & go and lie. they are LLC's (limited liability companies-so you can't really go after them) so they are fearless. On 8/6/2005 10:12:53