Canadian Tire on Cambie and 7th Ave Vancouver.

I took my car in for a seasonal service for 38 dollars, which was to include an oil change, tire rotation, fluid top up and a vehicle inspection. I received a call to inform me my battery cables were coroded and I approved there replacement. The customer service was as uncaring as it gets, but other than that everything else was fine. I picked up the vehicle and took it home. I look under the hood at home and notice the cap from my windsheid wiper fluid is missing and there is no wiper fluid. I try to call to complain but I am hung up on after waiting for ten minutes on hold. Upon inspecting the receipt I notice they didnt rotate the tires.

The next day I go out to my car and there is a large rusty puddle under my car, in the area of the battery. I take a picture of the puddle and take the car back. They look at the car again. After inspecting it they tell me that the cap to my wiper fluid was broken and the tech forgot to report this. He either couldn't put it back on or it fell off on my way home because it was broken. The fluid was not filled because the fluid is leaking from the bottom of the wiper fluid container. The stain under my car was probably wiper fluid they tell me. The automotive manager confirms to me he looked at the fluid container and is leaking out the bottom. I showed them the photo of the puddle to show them it is on the opposite side of the car than the windsheild wiper fluid. They say they can do nothing for me and that I can get a new cap if I order a new wiper fluid container.

THATS IT. They lose my cap and tell me to buy a new container because this one leaks. We argue for a while and I get nowhere.

I get home and refill the wiper fluid with water and 2 days later it has not leaked a drop. What a pile of crude.

I get a mystery stain, no wiper fluid, no tire rotation"they didn't need it", my wasted time and a missing cap for only $38.00. As they say, you get what you pay for.

DONT GO THERE. Pay a few buck more and get service from qualified humans who will stand by there work.

DO GO THERE for inexpensive indifferent crappy service.

Canadian Tire south Albert st in Regina - the service center is totally incompetent and dishonest. Don't go near this place- took our vehicle in to get winter tires swapped off and they lost one of the locking wheel nuts and badly scratched all 4 wheels. My complaint was answered with them saying obviously I am just stupid and didn't notice that the wheels were already damaged and missing a nut. When I went to pick up the vehicle they tried saying it really only needs 4 lug nuts anyway so just leave it like that.

I will never EVER shop at Canadian Tire again. They are absolutely horrible. I purchased a bike there on April 8 (before the Easter long weekend). I rode it once around my block and discovered that it shifted very badly. This was not really a huge surprise considering that it's a $100 bike (Supercycle 1800). So today (April 13), I went back to the store with the intention of exchanging the bike for a better one (I was willing to upgrade to a more expensive brand). I was told there are no refunds or exchanges on bikes!!! The cashier and the supervisor were absolutely rude and unsympathetic so I asked to speak to the General Manager. The supervisor called him saying, "the customer wants to go over my head. Can you come deal with her?". Lovely. Anyway, so the manager came out and like the supervisor before him, told me, "you should've ridden the bike around the store if you wanted to get a feel for it." I asked him if he thought it was reasonable to ride a bike up and down store aisles and if he thought that would really give me a good idea of what a bike was like. He just shrugged and started to walk away. So I said, "this is how you stand behind your products?" To which he responded, "we have warranty service". As if any kind of service will turn a crappy gear system into a good one. So I'm stuck with a $100 piece of junk. I will never shop at Canadian Tire again - I wouldn't care if it were a life or death situation, that store will never receive another dime from me.

I have had my car serviced at Canadian Tire on Cambie and 7th in Vancouver three times now - all three times I have had an oil change, and the 2nd time I also had a fuel injector cleaning as well as replacement of my oxygen sensor and a couple of other things. Today I took my car for a simple oil change and after dropping my car off I got a phone call from the service technician telling me that I had carbon build up on my valves which needed to be taken care of. I asked him what causes this and he tells me that I need to have my fuel injection system cleaned.

Hmmm.. I ask him why would this be since I had just had a fuel injection cleaning done a few months ago... after he hums and haws.. he puts me on hold to go ask the mechanic. He comes back on the phone to tell me that it was only a recommendation based on my kilometer reading.

If that was truly the case, would he not have said - based on the KM on your car we recommend getting your fuel injection system cleaned instead of telling me that there was something wrong with my car that needed to be taken care of?

I think so. He blatantly lied to me about having carbon build up on my valves and tried to talk me into getting a service that I had just had done - at their store. Not good customer service, not an ethical way to treat clients. I am very disappointed as it has always been very convenient to get my car serviced at their store - I will not be going back.

I have had one too many bad experiences with the Canadian Tire Store at Eglinton and Laird location, particularly when returning any item.

i. I purchased a mitre-saw. I had no need for this item and when the sealed and unopened box was returned, I was given back a 70% value of a credit note which apparently expires in 6 months!

ii. I recently purchased 2 vanity lights for my bathroom renovation as we were undecided which one would be give the final appeal. One of the vanity light was purchased on a credit note and the second on a credit card. We decided to keep the one we purchased on our credit card and asked to apply the store credit towards this purchase. The store manager refused to do this for us. She refused to look any alternative to help the customer. Instead, we now have another credit note for the returned item which will of course expire in 6 months. My conversation to pursue this further with Customer Relations at Head Office was in vain. Dianne asked me to follow-up with the store owner or highest ranked person.

iii. This Canadian Tire store was very willing to sell me an open box but did not check if all the items were in the box. I had to insist the cashier make not on the sales receipt it was an open box and had to further insist she initial her remark.

iv. Store credit note from the Laird-Eglinton Canadian Tire store was not acceptable at another Canadian Tire store!!!

v. Canadian Tire stores are independantly owned and operated. The head-office customer relations lady stated they cannot enforce anything at the store level.... hmmmm!

vi. My overall impression of Canadian Tire stores is very poor. I am disgusted with their approach and customer service. It appears they don't care about customers at all, always too willing to sell their products but WILL NOT help when you want to return anything.

At this downturn of our economy businesses are bending backwards to work with customers, Canadian Tire gives too hoots.

I will NEVER go back to ANY Canadian Tire Auto Center to service my cars anymore, NEVER, EVER.

I bought a set of winter tires (Goodyear) at this Lasalle store and have them installed and I felt the vibrationg on the steering wheel. I went to Honda's dealership to check, and I was told that three out of four tires needed to redo balance, the other one (the right rear tire)"has wobble", not workable, have to be replaced. The mechanicians at Canadian Tire not only did bad job on balancing but also failed to notice the tire defect.

There are some good reasons that the mechanicians at Canadian Tire are SOOOOO bad on both experiences and skills. First of all, many of them are trainees, they just started to learn to repair, and they learn their skills and making errors right on your car. Just like Canadian Tire's Commercial says "I will start with you!". Second, they work on many different cars, cars that made in different countries, different brands, different models, how can you expect them to know all the requirements and specifications of all cars? It is IMPOSSIBLE.

So I went to the garage to claim my warranty repair and exchange. The employee who served me did not want to admit the problem at beginning, untill I showed him the service report from Honda. When I bought the new tires, they charged $11.96 +tax without informing me for inflating the tires with nitrogen gas. God knows what they really put in the tires. We all know that 78% of the air we breath is nitrogen. When they finished work on my CRV, they did not give me the original receipt back, which is the purchasing of the one set of tire and wheel, plus extended warranty, total $713.

When I got home. I realized that they did not put my wheel lock key back to my glove compartment. Having no other choice I went back to the garage the next morning. The employee gave the key back to me without apologize, not even a "sorry", no surprise either. It seams that this kind of things is very normal to them.

The same Canadian Tire garage, 6 years ago. I had my Honda Civic serviced there before winter coming. I requested a engine oil change and intallation of winter tires (already on wheels). The coming spring, when I want to change the four season tires back, I found out that they were still on my car, the mechanician at canadian tire did not install the winter tires on last autumn at all. I was driving the whole witer assuming had winter tires on my car. I know, I know, I did not pay attention. Because back then I trusted them. I thought they were professional. Believe me, they are not professional in any way.Do not risk your life, do not service your car at canadian tire.

  I have been 'saved' by Canadian  Tire on a few occassions and the service has been great, but I'm pretty sure that i could have shopped around for some better prices and I'm rather irritated that I now have to make an appointment to have my oil changed- given my schedule it's not practical for me to rely on them.  Okay, okay, several male friends have told me I've been 'reemed' which I presume means fleeced.. :: sigh :: But hey were really nice about it : :laughs ::

I love their seasonal products- good selection in summer and at Christmas, the Martha Stewart line of paints is amazing.  I can always return things without fuss or muss if I need to.  Great place to go when I want to 'pimp' my car on a budget, grab some gardening materials, pool chemicals, and tenting supplies. 

I will never go to Canadian Tire auto service at Main street east,Hamilton.
First, I found a coolant leak in my car. Then I got my car checked there. They said that the intake manifold gasket broken. I need pay 150$ for the checking and another 500$ for replacing the gasket. I agreed. However, after they open the intake manifold, they said every thing is ok. the problem is in the cylinder head, and I need pay 1200$ to fix the problem. I said:" The reason that I want you do this job is your checking report which i paid 150$.Now your report is wrong,so it is your responsibility to get my car fixed."The manager said that it is their mechanic's fault, they will do further job without charging me. However, after they checked the cylinder head, they said there still no problem there. The problem is in cylinder block. I need rebuilt my engine with 1700$. I asked them to show me the solid proof of the cylinder crack. but they declined.
So they finally result is that they simply put everything back and charged me almost 700$(150$+500$). I said I could not pay 700$ for nothing, they didn't fix my car, even didn't know where the problem is. However the manager is so rude. He refused to talk to me and said I could complain if I wanted.

Terrible auto service at the Sarnia location - Borders fraud - quote one price, charge another - wouldn't have gone there, but car broke down in the parking lot - I like the store (3/5), but the service department in Sarnia is BEYOND BAD!!!

Went in to buy an air filter for my car. Following is the dialogue with the rep at the automotive desk:

Me: I'm looking for an air filter for a 2000 Civic SE.
Rep: Is that a Chrysler Civic?
Me: No, it's a Honda.

...after having waited for 10 minutes, and telling the rep that I'll look for it elsewhere:

Rep: Yeah, that's probably your best bet. The computer doesn't show any batteries for a 2000 Civic. There are block heaters though...

Batteries?? I never even remotely mentioned looking for a battery... It's pretty much the same horrible service at every visit.

Terrible! Ordered an item online which stated was available. Then received a call in the wee hours of a Sunday morning telling me it wasn't available and would be shipped out two weeks later. Annoyance at this point but nothing major. Then the shipping date comes and goes, no item, no phone call even. I phone in and they tell me it wasn't shipped (no, really?) and they don't know when it will be. What? So it takes three more phone calls, speaking with managers who say it will be "escalated" and I will receive a phone call that day with an update. Nothing happens. Another day I receive an email from UPS with a tracking number, suddenly it's shipped. It took almost a week to be delivered, at this point it's been a month. Finally get the item, open everything up and the very last panel (furniture item, flat-pack) has a big chunk out of it. I call Crappy Tire and they tell me I have to wait for them to mail me shipping labels and when they "investigate" everything, I will have my credit card reimbursed. And the cherry on top... the item is no longer available so I went through all the waiting and aggravation for NOTHING. And it shouldn't take the customer making multiple phone calls to get anything straightened out. This is my second bad experience so I've learned my lesson and won't be making anymore purchases with them. If I could I will rate them a big fat zero stars.

AS USUAL, stinking awful rudeness by snotty dorks, at the "Customer Service" desk, at the Church St., at Yonge St. store, in Toronto's Rosedale store.


I have shopped here for many, many years (only because it's close) and have NEVER had a rudeness-free experience! Today, I purchased almost $400. worth of goods, in an hour-long visit, and was surprised at how polite all the sales staff had been (except for the pimply, scraggly-haired young fellow at the Paint Desk).

Then, when I asked the twerps at the Customer Service desk how to arrange for delivery (they actually had a sign at the front door OFFERING delivery!), I got the usual irritated insolence from two rather unattractive young boobs, one wearing a "manager's" white shirt, the other a pink bow in her unkempt hair, who after telling me to pass through a BLOCKED area, unblocked it, saying "THAT's how you unblock it!".

I have HAD it with this store. There is nothing they have there that I cannot get elsewhere, and at as good, or better, prices.
Who needs this CRAP???!!!

I had an absolutely terrible experience with Canadian Tire. I registered there for my wedding, and apparently they do not give gift receipts and they do not always take things off the registry after they are purchased. We ended up with more than 1 duplicate item. We tried to return them to Canadian Tire and were told that we could only get store credit for the last "sale" price. This does not mean the latest price for the item, but rather, the LOWEST price the item has EVER sold for. They do not provide verification that the item was ever on sale for that price either; you just have to trust them - which I do not. We lost about $100 this way. I would strongly recommend that people do NOT register at Canadian Tire. I tried to register a complaint via the Canadian Tire website, but of course, that portion of the site does not work.

Canadian Tire stuck to their estimate on my vehicle repair even though it took longer than expected. They also paid for my rental car to get to work the next day. They lost alot of money on me and I really appreciated their A-1 service!

It's a great place for hardware, not much else.

My local CTC store is of the bait and switch variety. Large sign says price 'A', the merchandise is of course not marked; when you get to the till and ask about the price difference, the story is always the same, "Oh we're out of the advertised special". The WHY is the old price still posted. Did this not used to be illegal? I'm willing to document their activity, and join the class action! This happens to me every time I fall for one of their 'specials', dispite the fact I only go there now to redeem my CTC mastercard points. I also noticed they have recently joined in the 'mailin rebate scam'.

As a store, in terms of selection, pricing, staff etc not bad. However, they are in love with bait and switch marketing, and due to that I won't set foot in the place unless necessary.

I work for Can. Tire and just recently became an assistant manager. With this store it all depends on the one you are in and in what Province. They are so vastly different. I enjoy most of them, just not the one I happen to work for...mostly due to upper echelon issues. But don't judge them all by just one.