 | Neptune (0)
12/10/2005 |  I've had my account with amsouth for over 9 years, I opened my account with First American and was very pleased with the service I received.
After the merger I have been deluged with difficulties cause by amsouth. When transferring my original account into their system they marked my old account as a charge off, placed it on my credit report, and also reported me to checkservices. Of course once I saw this on my credit report I immediately called their customer service and was told I had to go to my home brach. My home branch is 300 miles away. I was also told I could easily move my account once I go to my current home branch and ask them to do it. Needless to say I was not pleased with this but I took a 3day weekend and took care of it. At least that is what I was told. This was in January of 2000 that this was "taken care of." I recently went to another bank to open an account. But, low and behold I was told that I was not able to because I was still showing a charge off on checkservices.
Once again I went to my new home branch in my hometown and they said I had to go back to my old one since they were the ones who were supposed to fix it. I refused to go and take more time off of work to deal with this problem. So, I called and of course the manager I dealt with last time is no longer there and I was told they could do nothing to reverse that even though it was their error.
I was quite upset at that point and asked to speak to someone higher who may have some connections with getting this done. I was told that there was no one else that I can talk to since they don't handle my account anymore and was subsequently hung up on by the manager of that branch.
After that I wrote a letter to amsouth and after a month have yet to receive any type of response. It urks me so bad when they say they're the "relationship people" because I feel as though I am in an abusive relationship with this bank and cant wait until Jan 5 when I can finally get out of their.
Whatever you do, don't go to amsouth!
(1 voted this helpful, 0 funny and 0 agree) |
 | Kairho (11)
10/03/2005 | Rates and fees are slightly above average. But when my bookkeeper embezzled over $50K a few years ago, AmSouth understood and was there to help.
In about 2 hours they had a bail-out plan in place and business continues unaffected. We kept our part of the bargain and everyone ended up happy ... except the bookkeeper: the judge threw the book at her.
(1 voted this helpful, 0 funny and 0 agree) |
