This site is a total rip off. They do not understand the definition of words like reservation  or guarantee. I travelled all the way to Orlando Fl, aprrox 215 miles from my home to attend a trade show at the Orange County Convention Center. I booked through Hotels.com and prepaid for a hotel room at the Ramada Convention Center. When I arrived I was told that they had no such reservation, hotels.com never faxed my reservation to Ramada. I then called hotels.com and they apologized for their mistake and they offered to cancel that reservation and reserve me a different room at a different hotel. They put me on hold while they "called" said hotel to be certain that a room was available for me when I arrived. When I arrived at the second hotel, that I again prepaid for, they informed me that they had been sold out since early that day and I must be mistaken. I called hotels.com again and they were once again very apologetic and said that they would cancel the second reservation and get me a different room in a different hotel. I said forget it just refund my card for all of the previous charges. All of the hotels were sold out as a result of the trade show I was no longer attending and I was forced to drive another 215 miles home. On Monday my card was charged for both rooms that they failed to provide, when I called them they said that they refunded all of the charges right then and there. They hadn't done it when originally requested, now I was out travel time and money, and two rooms that I had not stayed in. Today the money was returned which was good, but I am still out the travel time and money. This site is a joke, whatever you do, don't book anything through hotels.com. I checked on Consumer Affairs and there are tons of complaints against hotles.com.

Hotels.com is great.  Be patient with the reps and kind to them....they will be kind to you.

Call the hotel it is SOOOOO much cheaper. Hotels.com rips you off for a standard room costing $30 thru the hotel, hotels.com will charge you $50-70. Not worth the hassle.

Be very careful. Rooms are cheap but are usually the worst in the house.

I have a favorite moderate hotel near LAX which I stay in several times a year. Regular lowest price gives me a nice "inside" room.

Once time I saw I could save something like $20 through hotels.com. Showed up and got a junky room in the oldest, motel part of the hotel. When I objected to the room I was told those were the "cheap online booking" rooms.

Fortunately, they had compassion and moved me to my usual along with my promise I would book directly in the future. Goodbye hotels.com