This is the worst company I have ever dealt with. Apioneer is a shady moving company. I've never had to threaten any company with a lawsuit before. Here's my story:
I contracted with them over a year ago (in May 2007) to move my household items (1800 lbs) from Princeton to their storage facility in Philadelphia until I knew where I would be moving to. The men were supposed to arrive at 4pm. They arrive at 1am and noisily moved my furniture down the stairs until 4am. This cost me $945 plus pressure for another couple hundred in tip. How can I not tip movers? If I don't, I risk major damage to my things when I'm not looking.
Seven months later, I called APioneer to begin the process of moving my things to the Netherlands. I had no idea I would be moving overseas at the time. If I had known, I would have gone with an international company. This leg of the move cost me $5150, of which only $3500 is supposed to be paid to the international shippers. The remaining $1650 was supposed for a wooden crate and an administrative fee to move my things from their warehouse to the shipper's truck (It was like pulling teeth to get the break down of the costs and for god reason. They take a huge cut of the total amount). After wiring the money in mid-February, it took them until mid-April before they could order a crate and schedule the shipper to come. They were eager to serve me until the money was deposited. Then they ignored me for months and refused to take my calls whenever I asked whether my shipment had left my warehouse yet. The shipment arrived in the UK at the end of April (it only takes 2 weeks to cross the Atlantic). It is now early June and my shipment is still in the UK because APioneer has not paid the international shipper. My shipment is on hold because payment by Apioneer is 60 days overdue. Both the international shipper and I have been calling Apioneer daily and all we get is someone's voicemail. I have now been waiting nearly 6 months for my shipment and living in an half empty apartment. For the finale, they finally overnighted a check to the international shipper after I threatened them with a lawsuit. Lessons learned: no matter what they tell you, they can cut checks and check on the status of their accounts any time. Don't let them put you into someone's VM. The owner, Pierre DuCray, will never be there when you call. And Operations Manager Jen Ann Santiango (jasantiago@apioneer.com) will be nice to you until she gets your money and then never answer a single call from you afterwards unless it's by accident. Don't let her tell you that she doesn't know anything. All other employees defer to her. She pulls weight and can get things done if she wants to.