This has to be one of the worst cable providers in the nation as far as being customer focused. Customer Service is a complete joke, unless you're looking to get into a shouting match in which case they're probably one of the best in the nation. Do they only hire reps who haven't been laid in years... you'd know what I mean if you've ever had the misfortune of having to deal with them. I am fortunate enough to serve on the town board who has to approve what public service companies are allowed to do business in our town, we are currently looking at other companies and look forward to the day of booting this poor excuse for a company.
If you are considering using these folks here's what you have to look forward to: We called when there was a service outage in our area, they said there's nothing they can do until 3 other customers call in. They did offer to have a tech come out and inspect my house for the cause of the problem, when I asked when the tech would be coming out they said the earliest time he could come was in 3 days...WTF People!

SERIOUSLY AVOID THESE PEOPLE AT ALL COST!!!!

We have the Basic - Extended package from Mediacom. This is still the analog serivce mind you and they raised the cost to almost $70/month. Huge rip-off! $70/month!! C'mon, we don't have the digital service, nor is it bundled with anything else. That's just the cost of analog cable!! Stay away from this company if you can. They have a monopoly in Columbia City, IN.

The first 9 channels we can get for free via an antennea and 4 more in the expanded section are also available via an antennea. Plus 3 more channels are PIN, QVC, and HSN. Plus channel 70 is just a movie preview channel for their digital service.

Mediacom is, in my opinion, one of the worst companies in the United States. Telecom or otherwise. They treat their customers like animals.

Mediacom makes a point not to let you know what the price is going to be when you're promotional rate expires, they told me that it would go to full price, but when i asked what that was they said it depends on your area and blah blah blah. when i got my first full price bill, it went all the way up to 110 a month. so i have been paying that waiting on the 6 month time period to lapse so i can get a promo rate again. i was going to get phone service, but i am not going to pay full price for the phone service also when this promo rate expires. the woman i talked to on the phone today treated me like an absolute idiot when i told her about the rates i had seen comcast offer on TV, and asked if i could get that rate. aren't they supposed to be as competetive as possible with comcast? we can't get comcast in our area.

Horrible, Horrible, HORRIBLE! I can not believe I had to give this company one star. Service is constantly interrupted (this is our third incident in two months). I have still not been reimbursed for the lapse in service from the last two times. I think that the person who gave them five stars works for mediacom. Ridiculous. I had a service date scheduled recently and altered my work schedule to wait for the mediacom "tech." He was a no-show and never even called to let me know. When I called to complain, they told me they didn't know what happened to the tech, and I would have to call back. I have never gotten online to review a company, but I have never been treated so poorly by any other company in my life. We are switching to dish network, or direct TV or ANYTHING but mediacom.

Im not sure what these people are talking about. Ive had their service for 4 years now with no problems. The connection speed is great!

They really suck!

Ridiculously expensive for the channels you get. 

UPDATE: Their service sucks too. I don't even know how long my digital cable has been out for anymore. I just know when our year of the move-in special expires, we're either going with the local company or Dish Network. 

Giving his company even one star is more then they deserve. I have them for my cable service for the past 6 years and had nothing but aggrivations with them. I am gald I will soon be moving to another state where they do not exsist.

Mediacom doesn't even deserve one star. If you have ANY choice in a cable, broadband or phone provider run like the wind. They offer zero service. I have to give them a raspberry award for the worst customer service I've ever encountered. As usual, their management is hiding behind every smoke screen possible and the customer can't ever reach anyone other than some rep stuck in a box with complete inability to resolve even the simplest issue. Our service has been down for WEEKS due to Mediacoms complete and utter incompetence.

Rip off prices, $80 month for basic digital cable with no DVR or premium channels! Customer service is a joke, their representatives are either clueless and can't answer your questions or are argumentative, abrasive and condescending. Had trouble with their bill pay system, they sent me a bill, disabled my bill pay account and then disconnected me because I had sent a check and they hadn't got it yet.

Dealt with Sharon in collections who has to be the worst customer service rep in existence, talk about rude!

Bad quality signal, equipment, installation tech was also extremely rude, terrible prices, spotty service, DO NOT BUY FROM MEDIACOM!

Worst company I have dealt with. I had constant problems with their internet - they even told me that my modem had reset 800 times in one month! - but did they come out to fix it? No. My wife signed up for their phone service and that was the last straw. I tried to get the voice mail turned off for two months and NEVER got a respone to repeated emails and phone calls to tech support. With internet cable and phone service, we had problems with all three. I cancelled the phone service and they offered to mail a box so I could send the equipement back - nice jesture - but the next day a guy shows up to pick it up! If you aren't in the N. Florida/Alabama area, you should really check the commercials that Mediacom is running against Sinclar...they are running a Repuplican smear campaign full of lies. Stay away from Mediacom. I moved to satellite TV for the first time and absolutley love it. Thanks Mediacom for showing me the joys of satellite TV!!!

The company has no Internet escalation support for home users during the weekend. And frankly their cable support is not much better.

I have not been pleased with Mediacom. I've got the plan with phone, internet, and cable service. For a month, I've had phone problems. I've had internet connection problems off and on in the last few months.