We have (sadly) had this service for the past 15 years. :( For us, there is no other option. Satellite will not work unless we cut down all of our trees. And at the moment, I'm seriously considering it! Their phone service is horrible. Static on the line, dropped calls, no dial tone, etc... The internet is 56k comparable at best! And, I swear, if I get told to unplug my router, wait a minute or two and plug it back in... I'm going to commit a felony!! As a matter of fact I intend to switch back to AT&T DSL very soon! Anything would be faster than this! As for their cable service... that USED to be the best thing they had going for them! BUT, they bought these POS Motorola DVR boxes probably because they were the cheapest thing they could get and they can charge us a premium price per month. Motorola refuses to send Insight an update and Insight keeps acting like I'm lying to them when I call! The box will not pause when I want it to, or it will 10 to 15 minutes later after I have hit the "up" arrow on the remote 50 times. The other problem with that is it will pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, pause, play, until it runs through all the commands I give it. Another thing it does is tell me that the DVR is 100% full and I need to delete a program before I can record anything else. Where's the problem you ask? I HAVE NOTHING RECORDED!!!!! How the h**l can it be full?!?!?!? And this happens a lot while I am sleeping or away from the house so I am unable to delete the 30 seconds of some crap show I recorded to get rid of that message and go ahead and record my program. I call Insight and the response is always the same... "Sir, please unplug the cable box, wait 30 seconds, and plug it back in. That'll fix ya right up." .......................... Oh, oh! AND Insight also has a phone prompt to reset their set top boxes!! Why the h**l do they have to have that?!?!?!! FIX THE EQUIPMENT AND IT WOULDN"T BE NECESSARY!!!! GOD!! I can't wait for Comcast to get out here!! They have GOT to be better than this!!!!

BEWARE OF INSIGHT. I have spent 7 hours in the last two days dealing with these idiots. I guess the commercials are a sad excuse at a marketing ploy - they obviously don't practice it. I called to have my digital tv switched to cable. It took 3 hours - mostly on hold - to accomplish this change. The next day - my tv did not work at all. I called and spent 2 hours on hold because they wanted to come out on Monday to fix it - something I don't have time for. Apparently they turned everything off. I asked to speak to a manager. Again - on hold. Finally she came back and told me I was on the "call back list", because the manager was busy. After 30minutes, I called again. This time I was told the manager was having computer problems and would call me within the hour. I waited 1.5hours before calling again. This time, I was told the manager was (still) busy. I demanded to speak to the manager's boss. Miraculously, the manager appeared. I explained my frustrations: the ongoing issue with my tv, ridiculous hold time and poor customer service. He told me - since it was their error - they would come out on Saturday between 8am and 6pm. I explained it needed to be fixed early a.m. He said they could be there between 8am and 11. (we'll see!) Then I asked how he was going to compensate for the HOURS I spent on hold and arguing with Insight over their error. He said he could take care of my cable because that was what I was having an issue with -- I'm having an issue because THEY TURNED IT OFF!! I will be contacting this manager's boss first thing on Monday - and sharing my story with anyone who will listen.

wow - i have tried all - windstream for internet - direct tv, dish network this is the first company that i love they REALLY ahve a triple play package all in one phone, internet TV in one - not like windstream that claims to do so and then - sends you TWO BILLS!!
They are amazing , service is great, speed is awesome and price -- well now i can finally budget cause i know what i pay each month with no suprises!!

Please do not go with Insight if you are looking for internet and cable services. Even though their customer service has been good and sometimes accomodating, their internet and cable services have been terrible. The cable always cuts for no apparent reason and the internet is slower than a dial-up when downloading web pages. If you don't want a constant headache in you household, do not get Insight services.

My experience has been mostly favorable. I have two of the three service groups offered, cable and broadband (cable modem). I would say the service has been up more than 99% of the time and was quickly restored when there was a down period. The online speeds certainly do vary, but this is a limitation of all cable modem services vs DSL. The quality of the HDTV broadcasts and the flexibility of the Motorola DVR provided are both excellent. What I resent the most is the gradual upcreeping of pricing from the initial offering (itself not all that low) and I hope the prospect of more competition from the DISH network and other companies will result in a better pricing scheme. If not, I will probably switch service providers.

Since using Insight, we have experienced horrible service. Our internet connection is 5 Mbps at best, even though all your commercials tout 10. We've had several outages. The service people who come out for service contradict each other on what needs done to fix the problem. In the end, they apparently don't want to do any work because they have never done anything except tell us that it works. I use independent and your own speed measuring tools on the web to prove we get less than half of your advertised bandwidth.
Today, I decided to upgrade our television service from digital to HD. The techs who came out were rude, smelled of smoke, and tracked leaves into my house. They gave me a box without any explanation except that they didn't think it worked and would have to call me later. I surfed around on the box. I have fewer HD channels than I had off of the antenna. And, I now have to use 3 remote controls to watch fewer channels with more complication of a crappy cable guide at less quality. I tried the external HD antenna and the cable box. The antenna gives a much better picture. So, what am I paying extra for? Ive been trying to contact someone to come take this HD box away. But, I cant get through the web of phone trees to someone who will help me.
Insight is truly the worst service that I've had. We used Comcast in the past with less trouble. I use Insight only because I have to for where I live. We will soon have AT&T fiber optic and I will gladly change.