Please do not go with Insight if you are looking for internet and cable services. Even though their customer service has been good and sometimes accomodating, their internet and cable services have been terrible. The cable always cuts for no apparent reason and the internet is slower than a dial-up when downloading web pages. If you don't want a constant headache in you household, do not get Insight services.

My experience has been mostly favorable. I have two of the three service groups offered, cable and broadband (cable modem). I would say the service has been up more than 99% of the time and was quickly restored when there was a down period. The online speeds certainly do vary, but this is a limitation of all cable modem services vs DSL. The quality of the HDTV broadcasts and the flexibility of the Motorola DVR provided are both excellent. What I resent the most is the gradual upcreeping of pricing from the initial offering (itself not all that low) and I hope the prospect of more competition from the DISH network and other companies will result in a better pricing scheme. If not, I will probably switch service providers.

Since using Insight, we have experienced horrible service. Our internet connection is 5 Mbps at best, even though all your commercials tout 10. We've had several outages. The service people who come out for service contradict each other on what needs done to fix the problem. In the end, they apparently don't want to do any work because they have never done anything except tell us that it works. I use independent and your own speed measuring tools on the web to prove we get less than half of your advertised bandwidth.
Today, I decided to upgrade our television service from digital to HD. The techs who came out were rude, smelled of smoke, and tracked leaves into my house. They gave me a box without any explanation except that they didn't think it worked and would have to call me later. I surfed around on the box. I have fewer HD channels than I had off of the antenna. And, I now have to use 3 remote controls to watch fewer channels with more complication of a crappy cable guide at less quality. I tried the external HD antenna and the cable box. The antenna gives a much better picture. So, what am I paying extra for? Ive been trying to contact someone to come take this HD box away. But, I cant get through the web of phone trees to someone who will help me.
Insight is truly the worst service that I've had. We used Comcast in the past with less trouble. I use Insight only because I have to for where I live. We will soon have AT&T fiber optic and I will gladly change.