Zero Stars-site required that I roll over a star. I ordered via their website which said they'd accommodate
first time buyers to set up a convenient time of choice. No one ever called, but 2 weeks later, a failed delivery notice appeared on our door. I called the delivery man's number, left voicemail, no one returned the call. I called
customer service to set up another date: January 2, 2008 between 10am and 2pm. THEY NO SHOWED AND NO ONE CALLED. I call customer service, they connect me to the delivery person, and he says he had a broken
truck, and someone else was supposed to call to tell me. Today, I wrote my letter to the CEO, Lenny Pippin to complain. I always write to the CEO. Ironically, customer service didn't even know his name. Does that tell you about the company? They have a serious
communications problem.
