 | bgabor (0)
10/22/2007 | I received my complete order today after 3 weeks. I was leery first after reading all the bad reviews on this company, but other than lengthy shipping I have no complaints. They charged my credit card right after the purchase on their website, but no sign of fraud.
Their prices are great and I will probably use them again.
(0 voted this helpful, 0 funny and 0 agree) |
 | jrseattle (0)
08/13/2007 |  An order placed on June 6 2007 did not arrive. Emails were initially answered ("we will resend") but ignored quickly. I had my credit card number changed after reading other reviews re possible fraud by Futurlec and disputed the charge.
Around July 25 I asked them again about the status and Futurlec replied that the replacement order was shipped the day before. I'll believe it when I see it! But this time they were telling the truth, not fiction. Today, August 13, I received the order which was shipped on July 24. Over two months for an order is too long and there are parts missing (I asked the credit card company to give them their money anyway).
All this is really too bad since I have ordered at least 7 times before from Futurlec with little or no problems; missing or wrong parts, which they corrected, but always delivery as promised.
Futurlec normally has a system where they mass ship the packages from Thailand to San Diego, where it is mailed using the US Postal service. From their cryptic emails I gather there was a customs problem (I assume with a mass shipment).
All this is really a shame since better communications from their side would have prevented so much anger and frustration. Just emailing a message they think the customer wants to hear doesn't help at all. I need the truth and I will be understanding because they are so cheap!
I hope to do business with them again though the credit card issue is a major concern.
(3 voted this helpful, 0 funny and 0 agree) |
 | mrdovie (4)
05/10/2006 | Called "The ELECTRONIC COMPONENTS Superstore", I have ordered parts from them several times and found their service to be excellent with easy to undrstand ordering and payment at very good prices in most cases. It pays to order a lot of parts at one time rather than making several small orders over a short time span. Shipping is not such a big expence then. I'm like the kid in the candy store when I surf around their site.
(1 voted this helpful, 0 funny and 0 agree) |
