RateItAll: The Opinion Network

American Family Insurance Company, in my opinion has got to be the worst. I had a small fire (furance)in my home in February. It is now May 9 and I still have no idea what the settlement amount will be. They are totally unresponsive and the only excuse I get for the delays are "I'm busy. I handle many cases." I have called the customer care line, a totally misnamed department and all the girl did there was get the adjuster on the phone and then she pulled herself out of the conversation! We are talking about a small claim here.....20,000 at the most. I could have bought a new home, obtained my financing and moved in in this amount of time. I see no end of the rainbow here. The adjuster orginally told me this would be completed in 2 months. Here we are at 3 months and we are no closer to settling this then we were the day after the fire. And the kicker is ...my homeowners premium was increased by 44% a month after I filed the claim, and God forbid I'm late with that payment or they'll drop me. They are slow, rude, uncaring and all around awful! I have been a customer with them for over 20 years. No more. I am pulling my autombiles with them this week.

american family is the worst to pay on renters ins. they are the the thiefs. Pay your premiums have a propery loss believe me Amfm will stick it to you some more. They are the real theifs.

We had a little bad luck in the last few years. One a house fire and two a deer jumping into the car. Response was immediate, called the 800 claim number and had an adjuster out within hours. I cannot complain too much, I met others with house fires that were being screwed. Some construction workers told me of a company that decided on how and who did repairs - and they were not completed to standard and the homeowners did not know. The only complaint is the one home adjuster worked out of his home and lost receipts - he was disorganized not AmFam. Always keep copies of receipts is my advice and know your rights.

AMF ins. is simply the fastest in responding to a home loss claim. I called ,they came ,I had a check all within 7 days!

I got rear-ended by a driver that did not have insurance. I turned the claim into American Family and I was told that I would recieve a call within in 2 business days. I never recieved a call so I called them and they told me that they were going to contact the other driver and they would get back to me asap. A week later, after not hearing from them, I called them only to find out that they had not requested a police report yet and then I was told that they would call me within 2 days after they had recieved the police report and had more information about the claim. Again, I did not hear from them for 4 days so I called them and was told to "just calm down becasue they can't control the mail." After they recieved the police report they called me and scheduled a time to come write an estimate for the damage on my car, ten minutes before our appointment they called me to say that they aren't coming, they would like me to go to a dealership nearby and they will go off of the estimate from the dealership. After about 4 weeks of back and forth phone calls and headaches they called me and said that I would have to pay the 500 deductable and they will turn it into court to get the other drivers license revoked and if they ever decide to get their license back I will get my 500 back. American Family does not like to pay for your claims or find the best way to protect their customers, there is no way I should of had to pay 500 when I got rear-ended and there was no question as to whether it was my fault. My car is at the body shop right now, as soon as I get my car back I will be saying "goodbye" to American Family Insurance