godons 01/12/2009
Fantastic operation!! Will Crossley, the CEO, is a fine individual who strives for excellence in all he does. I have used other services of this type in Houston and several other major metropolitan areas and The Finer Details in HOuston is by far the best. They are highly responsive and customer oriented. I recommend them highly for any of your automotive cleaning and detailing needs. We use this service for all our Corporate vehicles and for all my personal automobiles. Use them!! You won't regret it!!
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johanna101 11/08/2009
I took my Saturn Vue in. I bought it used and it pretty gross, now it's like a brand new vehicle!! He even tightened up some door panels and got rid of the rattle. I've been to other so called "detail" shops but no one has ever done as good of a job.
Rippeyoo7 10/04/2009
Denver Location: The Finer Details did a great job detailing our SUV. Afterwards it felt like driving a new car. Thanks!
gina_firestone 09/28/2009
Worth the money! I took my Durango to the Denver office. I carry 3 kids in my car every day and really needed a better than average cleaning. That's what I got. It looked and smelled brand new. I'll be back!
dpigs 09/23/2009
The Finer Details were on time, professional, and even buffed out a few scratches on the outside of the car, even though I was only paying for the interior to be detailed. I would use them again, and would highly recommend them. We purchased a 1 year old car that had been smoked in. There is no smoke odor left what so ever.
isdnews 06/30/2009
These guys are caring professionals – and every aspect of their work shows it. There are no unpleasant surprises. They show up to do a job – and they don’t stop until it’s perfect. Very impressive.. Black car here – and it’s stunning. I’m a repeat customer – and you undoubtedly will be, too. -Harry
CBBLittleton19 81 06/13/2009
Mike and Scott came out to fix our flooded Prelude. It had taken on water during a heavy rain storm. They were professional and easy to talk to. They even helped me out with some tasks that had nothing to do with the car. The car looked great and smelled great. My wife could't even tell it had water in it. I recommend these two technicians highly.-John
bullitt21 05/16/2009
Had my black SUV detailed by Finer Details. Mabye they can get away with light colored cars, but black is not a strong point for them. They were probably using fillers because after a week I had buffer trails and holograms throughout the paintwork. Must not have used the proper steps to correct the paint.
We are unable to find any clients with Black SUVs who were not satisfied. If this is a legitimate rating, we encourage this client to call us at (281) 233-8245 or email us at info@thefinerdetails.com and we will be happy to refund their money or send another crew out to redo the job. In 4 years, we have had zero BBB complaints and zero unresolved internal complaints. We take every complaint seriously and encourage our clients to tell us if there are issues. In addition, our crews go over each vehicle with the client before leaving the job site.Side note: Paint imperfections are not known to "appear" after a week.; they are immediate. We do not use fillers (which do not cause imperfections on their own anyway).
cdemico 03/20/2009
Great! Definitely worth the money. I spent $250 to remove 5 years of dirt and wear. I think this would have taken me a week working every day. My Yukon never looked so good. And they were very professional and knowledgeable. They seemed to cover all the bases.-Connie
lemingrebel68 02/07/2009
I just had the Total Paint Correction done on my car. After the last 4 years of no washing or waxing my car was a mess, but now it looks pretty damn good for being nine years old. My car is the half and half picture at the top of the gallery pics on their website. Thanks Will. Incredible job!
wpalmeriii 12/30/2008
The guys came over yesterday and took care of a really tough interior cleaning problem for me. The vehicle hasn't looked this good since the day my brother drove it off the showroom floor. There was an accumulation of five years of trash, plus the damage that was done by mold, mildew, etc. after Hurricane Ike. Thanks very much for a fine job.
aiden787 12/13/2008
I don't know where to begin. Special thanks to Wil who answered every question I had with knowledge and without hesitation. Everything was done professionaly (at a level I have never seen at any car wash or detail center). I am incredibly picky about my AMG and did not expect them to live up to my standards, but they did. I will be recommending them!
KelsoC19 10/16/2008
Called them to remove water spots on my black Sonata. Did a great job. Seemed like they really knew what they were doing.
mluke 06/24/2008
they did a very bad job i done recommend them
This is a disgruntled former employee and not a real rating.
hlp 05/08/2008
The guys did an unbelievable job on my cars interior. No more juice and food stains in the back, the funky ordor is gone. Very impressive. Will definatly be using them again!! Thanks Guys!!!
ThreeBlindMice 04/30/2008
They got my vehicle taken care of in record time, and it was an absolute mess! Between kids and a dog, there is no telling what was in there, and it looked like a tornado happened through the interior. Now it looks just as good as the day I bought it. Thanks guys!
spinhx01 04/27/2008
i appreciated the professionalism that you dont get from most other companies. i also loved there attention to the smaller details. awesome service!
oneandonly 04/26/2008
The quality and convenience of this company is above any I've tried before. This is the company to go to when you want the cracks and crevices taken care of!The crews who come out to my home are really nice and take great care of my truck every time.
minibar 10/12/2007
Love it. Attention to detail.
efijbe 09/12/2007
great people, ok service
cayennefan3 08/08/2007
I took my Porsche into the "Detail Center" at the Houstonian Club. As a member there, I love all the extras. I had never tried the car wash before, but the guys did a great job. They were courteous when I arrived and needed minimal information from me. When I returned, they saw me coming and pulled the car up for me. I was cleaned very well. Even the spots I usually check for were taken care of. I will be back, probably on a regular basis.
SessaRuth 08/07/2007
This is the second time I have used this company. I was a little surprised when a girl showed up to do the job, but she did great, better than the guys that came out before. I was very happy with the result and will be using them again
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Don Poe 08/01/2007
My name is Don A. Poe & I just had my 1999 Toyota Landcruser detailed at the Houstonian ,which I am a member.The charge was $225.00 For which I expected a premium quality Job.I must say that the quality was less than adequate.When I drove up the employee there was sitting on a stool talking to a girl.I pointed out some of the problems with the car & he said he hadn't enough time to take care of the problems & I could bring back at a later date.The car had been there for 2 days.When I got home with the car I noticed further oversights in the quality of work.1: door wells not cleaned 2: carpet had stains.3: seats had not been vacuumed & had dirt in crevices of leather seats. The leather on the back seat was soiled.4: There was dust on the dash panels.I must say: The work was extremely Poor & I don't expect to return.Don A. Poe
The Finer Details proactively contacted Mr. Poe and came to his home to re-do the vehicle. We don't claim to be mistake-free. But we will ALWAYS make it right. We did this for Mr. Poe and he was very happy, very satisfied and very thankful! Direct quote from Mr. Poe...”I wish to complement you & your crew for addressing all the issues in my previous review concerning my 1999 Land Cruiser. The job was very professional & I will return in the future.Best regards,Don A. Poe”
alanaj 07/04/2007
Personally if I wanted someone to sit around and look like they are cleaning my vehicle I would take it to a real carwash/detail center. I did not have a good feeling about leaving my car with them. Not to mention it smelled like smoke when I got back into it. I only did it for the convience. Won't be back and letting everyone know at the club I belong too.
We have attempted to contact AlanaJ and offer to resolve all her issues at her convenience but she has not responded. We will continue to resolve the problems surrounding the service se received. The technician who smelled like smoke has been relieved for poor performance and stealing. It is a long a difficult process to find the right people but we are continuously trying. We hope that AlanaJ will give us another try.
BTS 03/17/2007
I own four cars and had them bring the black paint on my 1984 Mercedes back to live - they said three hours, took them four and a half. Excellent work and I'll use them again!
DenCro01 03/06/2007
Tremendous job ... amazing!!! The before and after are simply miraculous. I highly recommend Ryan and Diron - they do great work and are extremely conscientious.
krscott1 03/02/2007
Diron and Ryan came out, very professional and courteous and did an excellent job on my wife's truck. I would highly recommend them to any one who is looking for a quality detail on a vehicle.
nancy5644 02/14/2007
As a busy professional, I like to keep my home and autos clean. I pay a cleaning service to clean my home but always took my autos to the car wash myself. That is until I discovered mobile auto detailing from The Finer Details. From the very first phone call, a knowledgeable (LIVE!) person answered the phone and gave me prices upfront. The arrived on time were very courteous and did a FANTASTIC JOB! I highly recommend them.
robfromhouston 02/14/2007
I had a little too much fun one weekend and made a mess in my truck. Fortunately, The Finer Details were able to get a guy out on a SUNDAY and take care of the job at the same rate without charging me more! Needless to say, I did not have to drive back to Tyler the next day with an awful smell for 3.5 hours! Thank goodness for the guys at the Finer Details!
bekiclark 02/14/2007
My dealership recommended a detailer that required "drop-off" before 9:00 in the morning and "pick-up" after 5:00 in the afternoon. Without a chauffeur at my disposal, The Finer Details provided an ideal solution. Moreover, I found the service exceptional. This team is competent, efficient and highly professional. They did an outstanding job!
amyandmarine 02/08/2007
Very impressive. We needed a last minute detail on an Escalade at 1323 Paige in Houston on 2/5. You had 2 guys out there right away. The quality of work, and the professionalism far exceeds any other details we have ever gotten. We have company vehicles that we will need detailed and will make sure we use your service and tell our friends about your service. Thanks so much. Richard Rucker
kenshoffman 01/11/2007
Really professional, Diron and Brian were on time and a lot of extras for no additional cost. Way above excellence. I will definetely send them business. Ken Hoffman
Cherry009 12/24/2006
I purchased 2 gift certificates for my family. The general manager of The Finer Details took the time to come in on Sunday and deliver them on Christmas Eve. That's going beyond normal customer service!
jhardw 10/15/2006
Just wanted to comment on the excellent work done by your crew today! I couldn't be happier with the job done by your men on my poor Maxima. It needed it for sure. Crew on time courteous, knowledgeable and willing to go the extra mile to explain everything to a sleep deprived customer! (Been doing 60 hour weeks since 8/01/06). I will be spreading the word.
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