 | eckre (0)
09/10/2007 |  Webmail offers 100MB & 1GB mail boxes, spam filtering and 25MB attachment limitations. Due to the nature of our work we needed desperately to increase the size of the limitations. We opted for the 100MB accounts and 25MB attachment limitation for $60/year. Not bad. However, there is a HUGE fatal flaw in their service, and there is better alternatives.
Now, everyone knows when you first start a new email hosting or new email, for the first little bit youre going to need to watch the spam folder and see if any false-positives are in there or visa-versa. When they changed over their servers, we did the same thing again. My own domain - safelist. Etc. We get most of our email from each other in the company and eventually I wasnt getting emails, and it was getting embarrassing when the boss man said I sent it to you and you really didnt get it. So I looked inside the spam filter and sure enough, there it was. WTF? I looked at the email, there was not a single word I could possible imagine that a spam filter would catch. We are licenced professional, there isnt any words we use that should flag any spam related words. So I put his specific email in a safe list. Then I contracted them and they had me email headers to them and such. I was a computer tech for over a decade, I know how things work, Im not a newbie. Basically after about a half dozen emails they said We dont know why, well look into it And for months and month the same exact things were happening. I would be getting emails from someone, all is good, then all of the sudden, theyd stop. Id keep emailing them and for a week I wouldnt remember to go check the email SPAM folder, which is annoying because we pay so we can have POP email and use our outlook clients of choice. (Outlook/Thunderbird.) And sure enough, all their emails are there, with them getting madder and madder and why they have to tell us things several times. This does notwork well when you are working under multi-million dollar deals, communicating with co-workers, working under deadlines or even talking with friends. And I mean, what more can you do? I have their domain and spicific email under a safe life and STILL the spam folders take the email. You can use webmail if you REALLY want to sit online ALL DAY and look though in your spam filter, because there is where you will find a lot of your email. Its just totally unacceptable. This is AFTER dozens and dozens of emails to and fro with tech support. They always conclude Well look into it I dont know why or Sorry, well keep an eye out. You may be tricked into the low PRICE, but it COSTS much much more of everyones time. It has cost me and the company literally thousands and thousands of dollars, becuase without information at the speed in which its given, we cant move forward. Its just totally unacceptable. I gave them several chances, but there is so many better and cheaper alternatives now (google.com/a s hosting services - free) than I have no choice but to leave.
Pro:
POP, 25MB attachment limitations, price
Con:
-Spam filtering critically flawed.
-Safelists dont work for domain, specific emails, or it starts to block people randomly after youve already been talking with them.
- Web interface is TERRIBLE, slow, cant sort, painfully a long time to use, un-user friendly
-only 100MB mailbox
Bottom Line:
DO NOT under any circumstances use WEBMAIL.US. For FREE you can go to google.com/a and get hosted for free and you get 20MB attachment limitations and 2GB mailboxes, (for the time being, they up it all the time) SPAM FILTERS THAT WORK (priceless) a much better web based interface when you are away. Google rocks.
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