Mini Rocket Pocket Bike
1
www.minipocketrockets.com has to be one of the WORSE companies I have ever dealt with in my life. If there is any advice I can give the consumer, it would be DO NOT BUY FROM THEM. My sad story is below:
I purchased their X7 Bullet super bike on October 17th, 2008. I wanted to get a head start on the Christmas shopping, so without looking at the BBB (Better Business Bureau) and reviews online about this company already, I purchased with Mini Pocket Rockets.
This is their BBB report:
http://www.la.bbb.org/BusinessReport.aspx?CompanyID =13219805
Anyways, so two weeks go by, I have no word on my order, they charged my credit card TWICE! When I noticed this mistake, I called them and COULD NOT REACH THEM ON THEIR TOLL FREE NUMBER DURING THEIR BUSINESS HOURS.
What kind of business cannot even pick up a phone call not for one day but TWO days! I finally get a hold of someone on Thursday November 6th, 2008 to find out that MY BIKE I ORDERED WAS OUT OF STOCK. This is only where it begins.
They told me they can switch me to another bike, but I didn't want another bike that is what I ordered. I said you guys messed up and need to refund both amounts to my credit card. The woman I spoke to then said, "call me back when you get off your rag."
Never in a million years would I expect a business that I PAID MONEY TO! Talk to me the way she did. I then decided to call my credit card company for this woman was unable to issue my refund. My credit card company said to try again, so I did, asked to speak to the manager of the busienss, spoke to a guy names Steve.
If I could describe Steve in one word it would be ' DICK ' He talked to me as if he could care less. His resolution to my issue is to wait until my product comes back in stock, and that there were only one charge on my credit card. He promised me they would come back in three weeks, so I waited.
A MONTH goes by, NO REFUND, NO PRODUCT. I call and upset because Christmas is 15 DAYS away! I talked to Steve again, wondering what is the status of my order. Very simple answer. I have been waiting for TWO MONTHS. WHERE IS MY PRODUCT. AND NO REFUND ON THE SECOND CHARGE. I faxed over my credit card statement showing two charges, as he requested. And told me my product is on the way.
I asked WHAT IS MY TRACKING NUMBER. He didn't have it! When will you have it? Will call you when we have our system updated. I said Steve I need it by tomorrow. He promised me he would give it to me by tomorrow. Tomorrow comes and passes. I called Friday, couldnt get through. I for sure thought this was a scam at this point.
I called my credit card company they filed a dispute for me for both charges. At this point I was out almost $1,000. I don't know about everyone else that purchases toys like this, but I am not rich and their mistake on taking double caused me finance charges up the ying yang. At this point I just waited to hear back from my credit card company, and my sons christmas came and passed. This christmas was hard, $1,000 put us in a hole with gifts.
I get a call from Mini Pocket Rockets on January 13th, 2009 telling me to reverse the dispute if you want your money back. I said no no no, you guys can eat shit, and told them my story, which the girl said I could careless. You either cancel the dispute and get your money back from us, or you dont get you're money back period.
I got to speak to Steve again, he told me pretty much the same thing. Told him I cannot believe you guys run a business like this. I reported you to the BBB, and to my local news for this scam you pulled. So this is where it all made sense to me, his next words explained it all....
He said, "Kelly, I deal with customers just like you everyday. Same issues, same problems. We are not in business to provide a christmas gift, we are thankful we are still in business after the economic crisis. Now I have but only two options for you at this point, your first would be to cancel the dispute with your credit card for BOTH CHARGES, or we are going to fight this and you can very well be OUT OF BOTH BIKES you never received."
I told him, " it is people that think like you and business like this that makes our country so fucked up! You steal people's money and you sleep good at night from doing so. I will fight you until I get all my money back, and after doing so, I will tell the world about you and you're company MINIPOCKETROCKETS.COM.
Today is June 27th, 2009 and my credit card company finally contacted me back about my dispute telling me after all the information they provided, we favor you in this dispute. This battle lasted 10 months, but I am telling you, I am but one of thousands that are battling here. This company deserves to be SHUT DOWN, and the people in charge PUT IN JAIL. They are fraud!
-Kelly T.
Dallas, TX