Well I guess I'm not alone in having problems with with Magellan support. Here is the story from my call on January 2, 2008; what a way to start a new year. I own two Magellan roadmates, a 3000T and a 3050T. The 3000T is a little behind in its maps, so I purchased the upgrade map software for $60.00 and to my surprise its only good for updating one unit. Magellan states that it won't update multiple GPS units, even though they both use the same software. Magellan marks the software with the units serial number so that you can't use it to update other units. This gets expensive. My main issue is when I recieved my software, which did arrive in a timely manner, but it did NOT work. It was a DVD-ROM disc, and when placed into a DVD-ROM drive, the software would not open. This was the case on both of the computers that I tried. So on this fine day I called Magellan support and after @ 20minutes of elevator music I got a female representative that had a difficult time understanding english. After several minutes or trying to explain the problem AND being put on hold a few times, she transferred me to a technician. After more explaining the technician decided it was a defective disc, but they have none to replace it. The tech stated he did not know when any more discs would be available and that I would have to keep checking back. In addition, I was advised that a refund would be very difficult to obtain. This is unacceptable. The the tech stated that I could send my gps unit to them and they would upgrade it, but it would be gone for at least 3 weeks. My total time on the phone was over an hour, now I will hear elevator music in my sleep. Since this morning's conversation, I have sent another email to Magellan to get this issue resolved in a timely manner. We use the gps units often, and our company was going to purchase two more this year, but they WILL NOT be Magellans, I will be looking at their competitors products. In addition I'm going to sell the ones that I have. This is just another example of companies getting too big and losing site that without the consumers, they would have no business at all. If I get any response from Magellan, I will post it on here too.
