RateItAll: The Opinion Network

Commerce Bank has poor customer service. Their new slogan should be "the bank that could care less". IN my opinion, Commerce has fallen off a cliff and now is unworthy of my business. COmmerce Bank stinks!

Never had a problem with the bank. One time I had a question about a charge and I got in touch with a live person almost instantly. Their banks are warm feeling with employees that actually acknowledge you and are there to offer help. Hours are amazing!! Tellers available until 8pm and even open on Sunday! Plus deposits before 6pm can post next day, can't say that with any other bank that closes at 3pm or 4pm. Also, they are known for their free coin counting, free lollypops (for the kids), dog treats, & pens. Also, love their FREE Visa gift card for Christmas in the lovely box. I am a little afraid that TD Banknorth bought them. I hope they dont change the Commerce Bank business model that has made it so successful.

Horrible. Their new "Cycle Service Fee" is nothing more than a way to make money off of their poorest customers. And they did it in such a sneaky way!

I hate hate hate this bank. Don't trust them with your money.

Sadly, Commerce Bank no longer deserves its self proclaimed "Most Convenient Bank" accolade. After many years of devoted patronage I have closed my accounts. The many benefits once offered to clients have eroded away. Commerce no longer offers monthly $5 reimbursements of ATM fees or free checking with no minimum balance. It is, however, the shocking change from exemplary to very poor customer service that has driven me from Commerce Bank. The lines at Commerce Bank are long and progress slowly. The tellers who were once warm are now indifferent. The call centers' staff is poorly trained and rude. Their website leaves a great deal to be desired in comparison to other banks. Accessibility to personal customer service is unimportant when the service is poor, as it has it become at this bank. Commerce Bank's meteoric rise will be just as quick to fall through the same means responsible for its success; word of mouth. Advice for the remaining clients, don't let the door hit you on the way out.

I can't say it's been completely smooth sailing...but the level of customer service and accessibility has been top notch. Open 7 days a week, coin counters at every branch, making banking fun for kids again, well staffed-almost overstaffed counters and floating staff to troubleshoot I have to give the bank a thumbs up.