The following are simply the well documented & supported statements of what & how has been my consumer experience with it. GOODS – DESCRIPTION – QUALITY: The picture of the Firewire card did not show, its description did not say, I asked if had an internal socket, it assured that it had –it did not. Ram did not work; told, it said that I bought cheap ram which did not always work on all motherboards that they were supposed to, and that I needed better quality -costing more. Motherboard was described by it as 4gb ram & ok for 3200mhz –manual said 3.5gb max., 2gb max. if 3200mhz (told, it said nothning, on its website simply changed its description to 3gb). DELIVERY: I waited at home all day, phoned, was told that delivery had been attempted (it charges for redelivery) –impossible, but: used my tel. no.? Couriers said that they were given it wrong. TECHNICAL SERVICE: It said what did I expect if I bought cheap (It was an averegedly priced popular, reputable brand) that maybe I needed to use 2 only of the 4 ram slots with 1x2gb ram in each –and that the manufacturer may have since brought out something to enable it. RETURNS: Return form referred me to manufacturer (no contact details) –for refund. Having used its contact form repeatedly I had to email & telephone & it took 2 to 3 days to get an RMA. It said there was nothing wrong with the items returned within the distance-selling cooling off period & to arrange to collect them. CUSTOMER SERVICE: The telephone number was not connected said a message –on its sales number its salesperson said that he never heard such nonsense; its fax, same; its email automatically reissued RMA. REFUNDS: No mention, despite reminders, re. RMA item not its brand. Re. only its own brand, after reminders, sent me e-mail that it credited, less 25% testing & restocking fee; I asked it to close my account & why 25% deduction? It said that I damaged it –asked how, would not say, nor refund (at this time -as it wrote). Reason to claim from a receiver? I wrote: Not your business. Told of the law, it wrote: Company Secretary & also Managing Director consulted, advised it would not be authorised. COMPLIENCE: It wrote: While these are often restockable as new (that I damaged them, so a restocking fee). Reminded that it had written that there was nothing wrong with them, it wrote that it was entitled to automatically deduct 25%. Its e-mail had said if credit was unacceptable to click, which I did; then it wrote that was entitled to refund as credit. It wrote saying that it was to confirm a purported telephone agreement with me; told that no conversation took place & asked to explain, it did not. Asked if its name changed (it varied on its later stationary) it did not reply. PRIVICY - ADVERTISING: My 5 year old consumer account (it had opened another) was on the internet. I clicked for it not to send me email ads.; I got an an ad., my privicy infringements rose from the usual few to nearly 30. COMPETENCE – DUE CARE: Its Terms & Conditions in stating staturoty consumer rights, says, e.g., about software (which the returned items were not)that it is returnable unless the seal broken & elsewhere it states that under no circumstances is software returnable. It wrote: As requested, closed your account, then it wrote: Shall arange to close it; and, it wrote: Blocked ads. to your e-mail ----.co.uk; told that on its records & correspondence it is .com, did not reply. It wrote that it was deducting a testing or restocking fee for also an item never returned it; told, it said nothing. ATTITUDE: It wrote that I did not make sense –asked what it did not understand, it did not say. Asked what it deducted for what, how, why, it did not respond. Asked for my coount history, it did not respond. Contact at direct addresses of director & co. sec. on official records not replied to.