I did something foolish. I signed up for Hughes net before I did my research. I talked to a installer and set up an appointment for a few days later.

Then I started to read all these reviews on here and other web sites. I saw that all of them except the ones obviously from Hughes net itself, were very very bad. That id how I learned about the FAP policy. Of course they don't tell you about that!. I also saw that the service was not unlimited and anywhere faster than dial up. I decided right then and there to cancel. The next day I called the installer and told him all about the bad reviews I read and told him not to bother coming out. Of course he just hung up on me. Oh well.

I read about billing issues where they would over bill and charge you after you had canceled. I then canceled my bank account and debit card to get out of the danger of them charging me for a service that I never had installed.

I let them keep my first month payment because it was my foolishness that I paid money to a company without doing my research first. I kind of figured I would never get it anyway.

I stayed with dial up for a while and then got a air card that was unlimited and gets 1MBS and am very happy with that!

Always do your research about a company that you want to deal with. God forbid that I had actually got hooked into the Hughes net swindle game.

Horrible service. Hughes Net hasa FAP (fair access policy) that is figured by the 24 period not by the month. Means you will lose your service on a regular basis for 24 hours at a time. You can't watch any online video clips, I watched one that was only 17 minutes long and it stopped my service for 24 hours. You can't use many of the facebook apps, they also will put you over on usage. Same with many of the twitter programs like tweetdeck and twitseeker. The net has changed in the last 5 years, Hughes has not, they don't even come close to keeping up. Often I have to take my laptop and sit in my car by the local library to finish work (have a small online shop) on secure sites since it is impossible to get them to load with Hughes half the time.

I pay $60 a month, tried to upgrade to the 7000 modem, doesn't work, they say I would need a service call ($125) to install this "free" upgrade. Read the reviews, many who have paid the service call for the "free" 7000 modem upgrade still don't have it working!

Think I might be able to get AT&T here, calling in the morning.
Save yourself some big bills and headaches, SKIP HUGHES.NET.

It sucks! Yes, it's better than dial-up. sometimes. If my husband and I both keep our computers and antivirus software updated like we're supposed to, we often go over our alloted 200 MB in a 24 hr. period, then you might as well forget using it for the next 24 hrs. We could upgrade, but I feel that 59.99 a month is more than enough for mediocre service. I mean how much does one want to pay to send a few e-mails and read a little news?? I agree with a lot of other disgruntled consumers that having to try to understand someone with a very heavy accent when calling for tech support is very frustrating! I would not recommend hughes net and we will be looking for another provider in Dec. when our 24 mo. contract is over.

I wish I had found this site before signing the contract for HughesNet internet service for my business. I have upgraded to the Elite Pro plan in order to increase my download threshold to 500Mb. We still run over and then have to suffer through restricted bandwidth for 24 hours. What I find laughable is their TV commercial - it advertises that HughesNet's speed will allow download of a whole album during the download of a single mp3 track with dial-up. Of course, it does not mention that downloading the album will cause your service to then be restricted for 24 hours. And service...when I've had to call I get a foreign technician who I have difficulty understanding and who obviously does not understand me. In addition, I find the tech support technicians to be rude.

Instead of a star can I get a finger?

Hughesnet does not even know the meaning of customer service.....wait I just figured it out!!!there must not be any direct translation to Indian.

Hughesnet so called customer service would put me on hold for long periods of time merely to oulast me and cause me to hang up...Thats the system..or the call would be dropped

My bank account was debited for a new account and installation without my knlowege or consent. The account and installation was in another state. After many hours on the phone and trying to explain the situation over and over to people who really don't care or just plain do not understand what you are saying. I finally convinced someone that I did not order this service and have no knowlege of where in the hell that it is. The agent agreed to cancel the unknown account and refund my money. Lo and behold the incompetant folks canceled the wrong account and charged a cancellation fee for something that I never ordered. Here we go again....on hold...dropped calls ...rude agents.......

Please count me in on a class action....This is the worst...Oh ,by the way they also want me to send back the equipment that I do no have...or face a fee....JEEZ

Please .....if you read this review....RUN....FORREST.....RUN

I ordered Hughes Net 2 weeks ago. After being shut off, or slowed down to less then dial up speed, for streaming one prime time show and streaming music for 2 hours, I decided it was not worth the price that I was going to pay. I called concerning the speed at which time (for the first time) I was alerted to their Fair Access Plan. I installed the metor but it was worthless. I decided to cancel because it is simply not worth it. I was informed at the time of cancellation that the $99 activation fee that was supposed to be charged after I had had service for 30 days had already been charged to my credit card. I am also required to unistall the equipment which includes dismanteling the satalite on the roof. I am also required to ship the product back to them at my expense. I do not understand why I am being charged for a product that is far less than was advertised. It was slow, limited, and obviously a rip off. I would have gladly remained a loyal customer had they stuck to their side of the deal by providing realible internet access that allowed normal internet use other than just checking email.

I wish this system allowed me to award this service ZERO STARS!

I can't even begin to tell you how many hours I have spent on the phone to Hughes Tech Support due to extremely slow speed and poor service over the past 8 years.
I was paying for a premium plan ($119 mo) that promised me fast speed which they did not provide. I cannot get DSL or cable here, so my only option was Hughes.

The service is slow at best, and unreliable most of the time. It takes forever to send an email with even a small attachment.

I was constantly exceeding their 425MB allotment...which kicked my service down to slow mo speed (dial-up being faster).

What really annoys me is their stupid (and completely useless) "measure web responsiveness" tool. It took over one minute for that test to complete, only for it to come back and say that it was completed in 4.5 seconds. It's completely unreliable, and their customer service reps will keep telling you over and over again that "everything is working perfectly.

During my service with Hughes, they kept talking me into buying a newer and “faster” router (HN9000). Every time I upgraded to the newer model, I never noticed any difference in speed or service. What they didn’t tell you is that when you do upgrade your router, you are automatically signed up for another 2 year service contract without your authorization. Even though I was a customer for over 8 years, they charged me $300 for ending my contract 6 months early. Surprise, Surprise!

I must say I did get a real laugh reading the reviews on Hughes. I can relate to ALL of the complaints from past users. I would just be getting redundant if I continued with any more of my frustrations or complaints.

All I can say is GOOD LUCK if you decide to do business with Hughes because you will be in for a real ride!

I wish this system allowed me to award this service ZERO STARS!

I can't even begin to tell you how many hours of productivity I have lost since I had to switch my office to HughesNet. We moved to a new office location, and cannot get DSL or cable here. Our only option other than HughesNet is a T1 line, or cBeyond, both of which are cost prohibitive.

The service is slow at best, and unreliable most of the time. It takes forever to send an email with even a small attachment. Sometimes I can email, but can't browse. Sometimes I can browse, but not email. There are days when we get better service in the middle of a rainstorm than from clear blue skies. There's no difference whether we're plugged directly into the modem, using a router, or wireless. Same thing with Mac vs. PC and different web browsers (Firefox, Safari, Internet Explorer). The service sucks no matter what you use.

We are constantly exceeding their 425MB allotment...can't even update software on ONE computer, much less the 9 that are in our office without going over. Our employees have to frequently leave the office and go to coffee houses to use their wireless internet in order to complete the required functions of their jobs.

What really annoys me is their stupid (and completely useless) "measure web responsiveness" tool. It took over 45 seconds for that test to complete, only for it to come back and say that it was completed in 3.5 seconds. It's completely unreliable, and their customer service reps will keep telling you over and over again that "everything is working perfectly." Well, I'm sorry, but where I come from, if a user can't load a page in under 2 minutes, then everything is NOT "working perfectly."

Of course, there's also that wonderful required 2 year contract, and even when that is up, I doubt anything else will be available. That's what these people count on...you wouldn't be with them if you had any other options. And, then, of course, if a new option does arrive for your area, then they get you with an early termination fee. Pitiful. Really pitiful.

If you have absolutely NO OTHER OPTION, then go with HughesNet, but go in knowing that you'll be wishing you hadn't.

Often very slow (0.1 to 0.2 Mbps). Common lockups requiring reset.

SO MUCH FOR LIVING IN PARADISE. I WANTED A GOOD INTERNET CONNECTION AT THE LAKE-BUT I MOSTLY GOT FRUSTRATION. THEY ARE THE WORST COMPANY I HAVE EVER BEEN ASSOCIATED WITH. I USED MY CHECKING ACCOUNT ON LINE TO PAY AND THEY DEBITED THE EXACT AMOUNT 3 TIMES!!! THEN THEY SAID IT WOULD BE 4-6 WEEKS TO GET A REFUND. I COULD GO ON AND ON ABOUT HOW THEY RIPPED ME OFF. I HAVE EXCELLENT CREDIT SO I GUESS I AM THEIR PRISONER UNTIL NEXT YEAR WHEN I GET PAROLED! I THINK THE CALLS ALL GO TO INDIA...I CANNOT EVEN UNDERSTAND THEM. AND THEY DON'T CARE BECAUSE THEY KNOW THE TECHNOLOGY THEY USE IS SOON TO BE OBSOLETE- NOW THERE IS A CHEAPER ALTERNATIVE... GET AN AIR CARD!!!!!!!!!!!!!!!

DO NOT EVER USE HUGHES NET!!!!!

For the last three years, Hughesnet has been an expensive nightmare for my family. Tech support is non-existent. After spending way too much to upgrade to the 9000 modem, they now have wiped out my email address. I do not exist to this company even though I continue to pay way above market price for their lack of service. My wish for them is that they just go away and stop mistreating customers. Steve Masters Fredericksburg, VA.

I just dropped Hughesnet. I was on since Feb. '09. I could never get connected . I have spent at least 15 hours with IT. I know 'em all by first name. I finally gave up. I called and told them to drop me. They wanted to know WHY? So,I found out about the $400.00 cancellation fee.I wrote to the BBB as suggested by one Reviewer.Well to my suprise, an American woman called from Hughesnet. She wanted to know my story. I told her simply, the service sucks. She Waived the fee!!! So be sure to write the BBB when you go to cancel. Right now I'm back on dial-up.

I was just on the phone with Customer Service for ONE HOUR because they are double billing me. I finally had to hang up due to being at work and will have to call back. They told me they could not call me back once problem was solved. I am so furious with this company. I've never, never, ever been treated so poorly. My advice: DO NOT GO WITH THIS COMPANY.

Hughes net is the worst company I have ever dealt with bar none. The customer support is in India and the service is terrible. I was a customer by force for 7 years because of my area. I had no other choice. They are a little faster than dial up but about one tent the speed of anything else. If you have a problem the tech support can’t even speak or understand good English. If you have any other choice take it or you will regret it. After 7 years they treated my like crap over a system hardware problem and after a month of no service I found that I had a DSL available in my area. The speed is night and day difference and 1/3 cheaper. If you can avoid using them you will be much happier. I would not trade my DSL if they gave me Hughes net for free.

You will NEVER get the speed that you pay for. If you update your computer or a program such as a Garmin Map Update, you will exceed the "Fair Usage" rule and be kicked off air for 24 hours. Here is an example: You pay for 250 kb per second and receive 90-115. This will speed up to about 182 if you will stay up until 2 a.m. Why do I have it? Because nothing else is available where I live (except dial-up). Oh yes, it is slightly better than dial up. Get ANYTHING else that is available to you if possible.

Never, never go with this company!!! The support is very bad! The service cost way to much and never works like they advertise. Getting your money back once you have shipped the equipment back is like getting water from a rock. Video tape the return!!!!

Hughes net is beyond terrible. It is slow when it works at all which is increasingly seldom. Customer service is awful - from the incomprehensible accents of thier reps, tech support is from probably from India. Are there any good class action attorneys out there? I'll sign onto a class action suit in a heartbeat!

Horrible! What a constant stress to pay $75 a month for the slowest service i've ever had. You couldn't look anything up in a timely manor and it frequently crashed w/ multiple pages open. If all that isn't bad enough, they sting you w/ an obscenely large cancellation fee - $400, plus they make you ship them their equipment (that you pay a montly lease on). And the removal of the dish from your property, well that ones on you. If you don't take it down and send to them, they get you for another $700.

I wish I would have read these reviews before having Hughesnet installed because we could have saved money and holes in our siding and walls having it installed. I don't find it to be any faster than dial up and knew nothing about the limits for fair internet access until we exceeded it and our computer was so slow you had to shut it down for 24 hours. That is pretty vital information they shoulld be telling you before you become their customer but they DON"T! We had the service for 18 days and I said "why are we paying $60.00 a month for this?" I was just as happy with my 15.00 per month dial up service that I could use 24/7. The customer service is also terrible, I called 3 times and could not understand the language, nor could they understand mine. I also find it very frustrating that we have to take down and ship back equipment to get some of our $ back. Do not waste your time and money with this company, you will be unhappy garaunteed! One big plus though they offer unlimited downloads during 2 a.m. to 7 a.m. how frickin convenient!

Not only is the service terrible, they charge you for upgrading the modem when they do it for their own advantage. They also extend your 'contract' without authorization at that time. Then when you want to cancel the service, they charge a cancellation fee of $300.!!

I had Hughes Net for a couple of years and Wild Blue for about a year. Both services were terrible, as many others have already documented. But I learned two things:
1. Don't give any company open access to your credit card. If a company says the only way they will bill you is through an automatic charge to your credit card, then find another service. Having such access is a license to steal and trying to get the credit card company to stop it is difficult if not impossible -- they won't even cancel your card until the company with the "hold" says so.
2. Many rural areas are now getting excellent wireless service. Even way out in the boonies, you can now probably find a wireless service that will give excellent service. I now use Wi-Five wireless service and I'm very pleased with them. They are fast, reliable, not too expensive, and have good support. And they are local and send me a regular bill every month. Check your small town newspapers and yellow pages. Or google "Wireless ISP" plus the name of the nearest town.

I had Hughesnet installed yesterday. I am happy with it so far I am happy with it.

I suffered through 5 years of Hughesnet because dialup service out in the sticks where I live was so bad. I cannot began to explain the frustration and expense of those 5 years, to include equipment out of service, ridiculous foreign customer service, and trying to get repair through the Hughesnet repair system. Half the time they wouldnt show up for appointment. What burns me most is that they continue to have this sweatered female extolling the virtues of this POS system. I cancelled my contract with Hughesnet yesterday. When asked what the problem was, I started by telling them that if they can call what they have "broadband" then two tin cans and a string can be called broadband. All you have to have is a clear view of the southern sky..Yeah, right, and a bottle of valium and a pocket full of cash. The system just does not work even close to levels they advertise, and they dont tell you all the other downsides like their fair access policy, cancellation costs and all the rest of that. Internet by satellite is just plain no good. Dont buy into it unless you havent had regrets lately, and are longing for some. Howard Hughes died looney, and I am convinced that it was during this mental void that he thought of and created Hughesnet, because the system is certainly the product of delusion, and is carried forth by same, in the sole interest of taking your money. I dont care how desperate you are for internet. Do not get satellite internet. It SUCKS. BTW I had to rate it at one star because it wont take zero stars, or negative stars.

Rating - 1 Star

My review:

Not to push our product, but after reading that many reviews, I just had to comment.

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

I work for Tachyon Networks and we have helped out many angry HughesNet customers. We offer satellite internet service that is guaranteed 99.% up-time and we have a 24/7 support center.



Okay, so we're not as cheap as HughesNet, but our satellite internet always works. It's totally scalable and works in any location with any weather conditions regardless of application and technical requirements.



Check it out: http://www.tachyon.com

Or call me, Marc Giroux: 858-882-8173

Hughesnt should not get even one star. The system is up and down more than any other system I have ever been around.
There is 0 customer service
If you do get to talk to someone you can not understand them. They are located in India. All they will say is that the problem is on your side and it will cost for someone to come out. The cost is based on how long you want to be down. They think they have you by the short ones.
DO NOT SIGN UP FOR HUGHESNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If you sign up, you have been warned

Do NOT get Hughes net! This service is terrible and expensive.
We live in the country and Hughesnet was the only service we could get out here. Hughesnet had a satellite guy come to our house to install the internet when we first signed up and he installed it incorrectly. They put it on our roof and did not attach it to any rafters. Since then we've had to have several satellite guys come out to fix it. Now it's been 6 months and we are outside our warranty so we have to pay the satellite guy to fix it, even though they never installed it correctly in the first place.
Hughesnet technical support is not helpful and the people are very hard to understand.
If you like getting money taken from your wallet, go ahead and sign up for hughesnet.
BE SMART_DON'T START!!!!!!!!!!!!

I have seen the advertisements on television of how fast Hughes Net is and
got sucked into trying it. I called and they come to install the same week.
I was so excited, they put my satellite in on July 10, 2009 and all was
well. It worked well for like the first two days and within the first week
I called for support. It was taking anywhere from fifteen to thirty minutes
to get on line, which is just as slow as regular dial up. They went through
some tests with me while on the phone and stated that everything was reading
right and it was probably because a lot of people were accessing the same
sights at the same time. However, on their advertisements they don't tell
you all of that, they seem to be fast no matter what. I have since tried to
access the internet about five to six times with no luck of getting anywhere
fast so I just give up and quit. I contacted Hughes Net yesterday, which
was August 10, 2009; and was told that because it was 32 days instead of 30
days that I could not get out of the contract without paying $400.00. I
think that they should pay for false advertising and should not be allowed
to have any airtime ever again if this is the way they handle customer
service. I am totally unhappy and they totally don't care!!!!

Beverly Drake

Caution... They are horrible and prey on people who live in rural areas. We ended up getting a USB card from AT&t that we just plug into our computer. Try ERF Internet service if you can get it, they couldn't get a signal at our house but neighbor had it & it works great.

They don't tell you all the facts when you call inquiring about service. They say they will wave the instulation fee but don't tell you they charge an activation fee. They also don't tell you about the limits of downloads and uploads, you pay a really high price got the more megabits you get and if you go over in a 24 hour period they cut you off for the next 24 hour period. I cancelled in the first 30 day trail period and they still charged me. The teck support is all from India, good luck on getting anyone who speaks English very well or even knows what they are talking about. The service was as slow as dial up and when you cancel you end up having to disassble the equipment yourself (unless you want to pay 100.00 to have them do it) that means taking the radio off the dish and then you end up paying about 30.00 to ship it back to them. You have to dispose the dish itself. Becareful and check your credit card that they don't just keep on charging you, they are real snakes!

awful! Internet speed is very slow and you only get so much usage to download, watch videos, or even browse the internet. If you go over your usage, your internet is pretty much unavailable temporarily for 24 hours. Its a waste of money and a waste of time!

First of all SLOW fastest I ever had was about 756kbs! Next,the so called fair access policy that cuts you off you internet after a certain number of megabytes. Trying to explain anything to the mechanical animals in India? Worthless! After I canceled my service they decided to try to get $300 cancellation fee about 3 months later and claimed I never canceled the service and said it was due to lack of payment! lucky I canceled that card so they couldn't charge me anymore! I was happy to finally get a DSL line to the house I get 1.5 everyday for half the price! I can watc movies get pictures whatever I want! Unless it's your only choice stay way clear!

The service is decent beings it is all I can get at my house besides dial up. Hughes Net also takes advantage of that fact by limiting us customers to certain Megabyte downloads per day. It is ridiculous that I am paying as much as I do per month and not being able to use it as much as I want like I would if I had any other internet provider. When you go over your “daily limit” your internet is basically shut off. It runs MUCH slower than dial up to the point that you can barely access any webpage!

I have had this service for approximately 30 hours. So far I'm not in the least impressed by the "so-called" high speed. My Yahoo Messenger has been "logging on" for 45 minutes.. What gives? Two web pages and apparently I have exceeded my limit thus far for the day already.

We got hughesnet Satellite internet because we were fed up with slow speeds of dial-up.
Upon installation, $150 later, we found out about Hughesnets fair access policy(aka FAP) this policy is the worst part about hughesnet. The FAP is a policy that states that you as a hughesnet user can only download your specified level of data in a 24 hour period. In my case that was only 200mb per 24 hours. After your downloading "threshold" is exceeded your hughesnet account is placed in "recovery mode" for 24 hours where you experience slower than dial up speeds for 24 hours! 200 mb gets downloaded in a flash, oh and yes streaming videos such as youtube uses us these MBs! Not quite sure how that works! Even worse is that when you call to order Hughesnet you arn't even informed about the FAP! If you are thinking about getting hughesnet, think again.

HUghesnet is the worst service provider of any internet or any other type of service in the world. I have been with them for 4 years and contantly have problems. I pay for premium service and my daytime speeds are 195k down, 192 k up. If you try to call them about a problem you get an offshore idiot who agrees with you, keeps you on hold and does nothing.

So it seems that I am in the same boat as many of the other people on here. I also signed up for the horrible Hughes net internet service without doing my research first, and now a, getting royally screwed for it. I canceled my subscription and am now getting a $400 early termination fee for a two year contract that I never signed up for. And also a $100 charge for them to come and remove their satellite.

I just LOVED the commercials that say they are this wonderfully fast internet service, when it is the farthest from the truth. It was so slow that I could click to sign onto the internet, get up, go get a cup of coffee, go to the bathroom, refill my coffee and maybe then it might be close to loaded. Then it would give you a little tease, it would work somewhat near dial up speed, but no where near DSL, but then oh wait, two seconds later completely kick you off.

The fact that I was canceling a service that didn't work as they say it does, didn't matter to the o-so-friendly customer service people of Hughes Net, no instead it was my fault that it didn't work, but to make up for it they were going to offer me two months free. Lucky ME!!!!!!!!

What really gets me is the fact that I was getting charged $71.33 per month for a supposed $49.99 service, that was getting charged directly to my credit card (which I never agreed to) with no form of a bill to explain why I was getting charged so much.

It seems a little fishy......not make that a lot o fishy that they "company" can charge my credit card for an amount that I didn't agree to, can charge my credit card for a termination that I never agree to the "2 year contract" and (from my previous reading of others complaints) has different amounts for each person for the termination fee.

Well I am not letting it go! I am pissed to say the least. So that is why I went onto the Better Business Bureau (www.BBB.org) and complained about Hughes Net.

And guess what......I bet you never will..... I was not the first person to complain about the lovely Hughes Net, actually I was close to the 2000th person to. Hopefully all your other ones on here who have gotten screwed as much as I have will take upon yourselves and do the same, not only in hopes of maybe getting a refund for this whole crap shoot but also in hopes to stop them form doing this again to anyone else.

Thank you and have a nice day!

Love,

HughesNets #1 favorite customer EVER!

A few months back i lost my internet because of issues for paying for it since i never used the land line phone. I was looking around for internet companies that don't require you to have a land line phone. I would of just got Comcast or some local cable internet but Neither Comcast nor all the local cable companies could install it at my current residence. So after seeing a million HughesNet commercials on TV i decided that would be the best way to go....

I was wrong, dead wrong.

After i ordered a basic plan for the Satellite Internet service inwhich was $65 a month, it did not take them to long to come and install it (2-3) days. It only took about 2 hours to get up and running and for them to put a tacky ass looking Satellite dish in my backyard.

So here i am all happy that i get this non-landline phone fast internet...So here i go to download a program file which is usally 800mb and they only give you 500mb with the basic plan that i chose. After you download the limit or after you have exceeded it, the net will continuously crash or lagg. Why would an internet company give you a set limit of mb to DL?? It makes no since... but anyways that is not even the tip of the HN garbage pile.

Hughes Net is really laggy to begin with anyways, so without thinking i plugged my Xbox 360 into it to see if i could play games on it. It was a total lag fest. If you are looking for a different internet company for anytype of gaming AVOID this service at all costs.

So after a week of this terrible net in my house, i decided i would just go back to my old ISP.. Thus beginning the quest of hidden charges....

I call their Techline and they were pretty fast to get my call transferred to where it needed to go. Once i got to the right place i talked to them about cancelling this overcharged terrible service and they said to me in a threatening tone "You will not be refunded anything" so i said ok what ever just cancel it. They then ran me threw a gauntlet of questions before they canceled it. When they did they said they was going to be a fee of $50 just to cancel. So i said what ever just cancel your terrible service.


So after it getting canceled, they then ask me if i wanted a technician to come and remove the Satellite. I said sure, then they tell me i will be charged another $100 just for them to come and pick up their stuff from my backyard. I was like Wow.... I refused to pay that and they said i would have to send it back withing 45 days or my service would still be continued.

This left me puzzled since there isn't a box that big to send it back, so it's almost as if they are trying to force you into paying the bogus fee. So a few weeks later i forgot all about it and just decided they would just take the first bill out of my account and they would not charge me anymore since i am not paying on it.

Today they yank exactly $315 out of my account for absolutely nothing!
I call them up and they tell me that there was a charge for not returning the equipment and they had just fully canceled my HN subscription.

Just to sum it up, i would never recommend this service to ANYONE. Get dial-up before this or one of those 3G internet cards before you look into this terrible service, yes i know dial-up is slow but it will save you the hassles of this overpriced all around terrible service.

I will continue to use WindStream until i move then i will be getting Comcast or another Cable ISP.

GAMERS LOOK ELSEWHERE

Hughes Net Service ratings

Service: 0/10
PhoneService: 3/10

They charge you $5.00 mo. for a paper bill. If you give them acess to your checking or a credit card you don't have to pay this. They block you from your email and rep.'s in tech. in India can't tell you why or fix it. BUYER BEWARE!

I have been a Hughes.net subscriber for about 3 years. I was on the Pro Plus Plan and got inconsistent speeds....sometimes very slow during peak hours. I was dissatisfied, but, this is the only option I have- - other than dial up. Fortunately, my service was almost always up and running. Very few interruptions. I usually hate dealing with their customer service, because they are all outsourced and are like robots.

Nonetheless, one month ago I decided to bite the bullet and upgrade to the HN9000 router and to the Elite plan hoping to get faster and more consistent speeds. I had to purchase a new dish and router, but am told I am on a completely different satellite that is faster, less traffic, less lag time, etc. Yes the price tag is steep at $119 per month. But now my download and upload speeds are much, much better (even during peak hours) and more consistent. I am getting downloads between 1900 and 2300 kbps mps and uploads of 300 to 360 kbps consistently. Latency is less than 1 sec. I'm much happier and pleased and finally feel like I'm getting what I'm paying for. I'm glad I upgraded and wished I had upgraded a year ago.

Interestingly, I seem to be about the only one on this board who is pleased w/ my Hughes.net service.

They do not disclose to you the limits on downloading files. If a windows update comes thru you will probably max out your limit for the day (24 hours) so don't even bother to try using the internet. Also if you buy the equipment for $500 and decide to cancel during the 30 day free trial they only want to give you back $200. And that is after waiting on hold for an hour, being transferred to numerous people who barely speak English and being given a meaningless tracking number for each rep. It was so slow that dial up is better. A total scam. DO NOT USE!!!

It is the only option where I live. The other satellite company has maxed itself out and only Hughes is available to me. I pay 80 bucks a month for the lowest level package. Rip off!

The FAP being calculated on a daily basis is ridiculous! If you do nothing on the Internet for days and then watch a few YouTube videos they cut your speed to the point that you cannot even load the usage page to see if you exceeded your FAP – which by the way will not update for an hour after they cut your speed. So you really cannot track your usage properly anyway. While you are being punished for going over your limit, you won’t even have dial-up speed.

Really beware of Window’s Update – that will eat up your FAP allotment in short order. Plan on only doing that between 2:00 a.m. and 7:00 a.m. which is FAP Free time. Some people sleep but if you have Hughes, you better learn to live without it.

The other satellite provider figures FAP on a monthly basis and no one I know with that service has any issued keeping it under the limit.

The Hughes techs really cannot do anything about policy and they live in India and they don’t use Hughes since they have better choices for Internet than we do here in rural America.

If it is your only choice and you tell your friends that have real internet providers not to send you links to funny downloads, go for Hughes. With a 2 year contract and the outrageous monthly fee, it hardly seems worth it but dial-up can’t even rate a 1 star-terrible rating so Hughes is one step up on a good day.

HughesNet is the most horrible "service" that I have ever been scammed into. Instead of listing the several reasons for why HughesNet smells like a dead rotting fish, I will provide a story of my experience with these malovelent fiends.

We live out in the sticks and had been tired of not being able to so much as have one video bother to be buffered because we had Dial-Up. Staring at the monitor for 20min for the google page to be displayed lost its entertainment value quite quickly. We saw that HughesNet could supposedly reach our location and provide high speed internet, but we were mistaken. They offered a $100 rebate so we decided to agree to that criminal two-year contract with these bastards. Some guy was supposed to appear to install a box with flashing lights and a dish that isn't even useful enough to carry a chicken caesar salad but maybe to sled on, but he apparently thought that humans are blessed with immortality so he could show up whenever the hell he brought his wide ass around to do so, as we obviously are not in a hurry. He showed up, perhaps a little tipsy from partying last night with his buddies making fun of HughesNet's customers, days later. In spite of his stupor, I still attempted to remain civilized when speaking to the orangutang. He tried to provide the false image of possession of intelligence by referring to google’s ability to provide search results as “exponentially” faster. To test his claim, I went to Youtube while he was there. Not only did it take so long for the page to display that I dozed off and drooled on my nice shirt, the videos didn’t even attempt to load. I asked the guy what the deal was so he said, “Oh my God! Your computer is F*#%@# up! I have no idea what is going on! You must have a virus!” He was really tripping out. I think I saw a shroom in his pocket. Anyway, as you can expect, he took off so quickly, it seemed that he was leaving in a dead run. My dad hammered him with questions, but the guy jumped into his van, pulled off a cookie, and sped off, almost running over my cat. What a duche! The only thing that he left us with is advice to pull the power cord out of the box with flashing lights in order to shut it off. I wonder if that’s a good idea? Then again, it probably doesn’t make a difference.

Weeks later, we attempted to set up an email with HughesNet. Not only was it very time consuming, the notices didn’t make sense. HughesNet obviously didn’t want to honor the rebate because after we got in contact of somebody for help, she spoke with such ambiguity, anyone could conclude that she was full of bull$@%*. Somehow, we were still successful in getting the $100 back. Many days had passed and I soon discovered the inconsistency of HughesNet’s so called “service.” If I went to myspace, listened to a song, or watched 25min of youtube videos, my internet would become so depressing, I began to miss Dial-Up. At least it was consistent. HughesNet isn’t even fast, unless you consider loading a page in 5min fast. I suppose it’s all relative or something. I couldn’t check my email, complete my schoolwork, or do research for anything. I was really pissed that we had to pay $60 a month for something we can’t even use. Now we could see why they have a two-year contract. How very unethical. Rather than take a half-hour long nap while a single web page loaded up, I decided to spend that time at the college’s library because it actually had an internet service. Things were fine for a while. I would do my work at school, come home, punch the flashing HughesNet box, and have dinner. Finally the day arrived in which this problem could no longer be ignored. An instructor was sending me an email with my homework to be due the next class meeting. I attempted to use my home computer, as well as my laptop, but a bird flew across the giant saucer on top of our house so I lost a connection. I went outside with my 22 to make sure that the birds wouldn’t block the signal anymore, but the clouds rolled in. I was very frustrated. It snowed for three days, so do the math. Yes, no internet connection for 3 days. How pathetic! I decided that being HughesNet’s B#@$% had gone on long enough so I decided to call their tech support. I was greeted by some guy in India that spoke only gibberish. WTF! I asked him why my internet smelled like a jock strap after a wrestling tournament and he said…..,well,……I don’t really know what he said. I don’t speak BS/gibberish. For all I know, he could have been telling me “I want to make love to you all night long.” That’s kinda gay. Awkward. Anyway, he started getting moody after he discovered that I couldn’t understand anything that was coming out of his mouth. So much for candlelight dinner. He asked more questions than I did, which made things more confusing. He really didn’t know anything. I’m sure he was sitting at the phone farting in his hand and passing it to his buddies. Lucky for me, I have a 3-year old cousin that could decipher the gibberish. Apparently, the India guy said that I downloaded a song so I lost internet for 24 hours. Hmmmm….weird. Then he asked that I never download ever again. No joke. If that isn’t a confession that the service is BS, I don’t know what is.

Anyway, here I am using the world’s most embarrassing ISP in all of history. It took my internet 15min just to get to this page that I am currently on. I have accepted the fact that HughesNet is the most worthless service on earth and I will jump this submerged ship the minute this stupid contract expires. If you are not a customer of HughesNet, MAINTAIN THAT STATUS! I am paying $60 a month for a box with blue flashing lights and a retro saucer on my roof. I told my friends that I have HughesNet and they all laughed at me. Even HughesNet is laughing at me. They still send their junk mail asking us to subscribe to their service. WTF! They really don’t give a $%*# about their customers. The junk states “Lowest Price Yet!” Compared to what! “Highest Speed Ever!” Again, compared to what! The financial aid process? “Up to 50X faster than Dial-Up!” Sorry but 50 times 0 is still 0. I would highly recommend HughesNet if you hate earning a living and want to provide your friends with the image of a true fool. Before you sign that contract, don’t forget your dunce hat. I miss you Gorgenet Dial-Up! Call me!

Hughes Net is horrible! We have had Hughes Net for over five years, at first it worked fine. In the last year or 6 months we have called DOZENS of times with problems with uploading, slow speed, not working at all! They always spend about an HOUR or more on the phone and NOTHING gets resolved. They tell you they'll refer your case to a "higher technician" and NEVER CALL BACK! My husband got them to agree that they would waive the $400.00 Cancellation fee(which is outrageous in itself when we already pay $80.00 a month) if we needed another technician to come out! Well now they're saying we need another technician to come out and replace the arm that's bad, when that's what they replaced last time!!! So basically they're going back on their word and saying they won't cancel without the cancellation fee and they want to send ANOTHER tech out here when it won't help! NEVER DOES...Bottom Line: Crappy customer service, slow speed, crappy reliability and HIGH BILLS! DON'T GET HUGHES NET!

BEWARE!!!

This is the letter I sent Hughes net. I had an horrific experience with Hughes net. They are scamming people. DO NOT SIGN UP FOR THEIR SERVICE! If there was something worse than terrible I would give them that rating. They don't even deserve 1 star. I really learned my lesson the hard way.

Dear Hughesnet,

I have had a horrific experience ever since I spoke with you. When the installer came out, he charged us $125 for a non standard installation and another non refundable fee ($99.99). NO ONE told me that it was a possibility that I may have to pay an installation fee. In action, he did not bury the cable. The installer did not leave me a bill, contract or an invoice or any kind. The only thing he left me was a tri-fold “Welcome to Hughes Net” pamphlet which has limited information on it. Your toll free customer service line is horrible. So we decided to cancel as we were unhappy with the installation service and the customer service we got at the 866 number. So, last night I called to cancel and this is what happened:

• I was on the phone for over 90 minutes. (A total of 4 different phone calls)
• Reference numbers were #18433485, 18434034, 18434253 and 18434382
• I spoke to the technical support then customer service 4 different times
• Customer Service Reps were very difficult to understand
• My complaints were not documented or tracked. I repeated my name, phone number, address and concerns over and over again which frustrated me and made me angry which ultimately lead to me canceling the service.
• I was put on hold 3 times for more than 10-15 minutes. All three times, my call was disconnected and I had to call again.
• I asked for a address to send a letter of complaint. The CS Representative said there is not an address to send complaints
• I asked for an email address to send a letter of complaint. The CS Representative said there is not an email address to send complaints
• I was told I must return the hardware myself at my own expense even though it was not my fault that I wanted to return it.
• The CS Representative would not let me cancel without listening to a litany of offers and redundant questions such as:
o Would you like to extend your service another 45 days?
o What is the problem with your service?
o Do you need to talk to technical support?
o Repeated requests for previously communicated personal information.
• I asked to speak to a Manager but the Manager never came to the phone and I was disconnected 3 times.
• I was charged numerous fees that were not discussed or communicated to me prior to signing up for the service.
o $125 installation even though I was told it would be free
o $99 non-refundable fee
o Shipping costs to return hardware ($100 if Hughes does it)
o $25 activation fee

I have done business with other satellite providers such as Dish Network and Direct TV. Both have been customer oriented, gave an honest representation of what the charges would be and provided excellent technical support. I was not charged for installation. I was totally unprepared for the grueling customer service phone calls to your Customer Service department. I was so angry and exhausted by the end of the 90 minute marathon, that I was unwilling to ever do business with Hughes again. I believe the process is a calculated attempt to wear your customer down and frustrate them to the point where they are willing to do anything to come to any resolution that will make the phone call end.

IMPORTANT: I was sent the attached email to see my final invoice but I get the message “Account Not Found For” and I cannot access my account.

To date, I am estimating that I have been charged:

$105.19 Upfront fee and taxes
$74.36 Monthly fee and taxes
$125.00 Installation fee
$25.00 Activation fee
???? Shipping fee
$329.55 Estimated TOTAL

What a shame that for less than one month, I received internet service for the grand total of $329.55

I have been with hughesnet for at least 3 years. I have had several problems with them throughout the years. I am right now having good service. I think the reason for this is that I have talked with "Honnalani, but you can call me Fifi" so many times that I likely know more than they do. I have spent hours on end on the phone with tech support trying to figure out what is wrong with my satellite throughout the years. Unfortunately, I live out in the sticks, and satellite is my only option other than dial-up, so I have learned to grin and bear it. And, after reading reviews on several other satellite companies, this is the least of the evils (or I am comfortable with this particular evil?).

My latest gripe is the "exceeded download threshold amount." My kids utube six videos, and my service slows horribly for 24 hours. I pay $60 each month!!!

However, my kids went to an online school this year, and we have not had too many problems using the service for regular surfing...only when we have heavy snows and cloud cover.

If you have the option of DSL or cable, I would think it would a much better choice for service and much better price. Good luck in your hunting, and I hope this is helpful


PS: I don't look like the picture above my name!! ;)

These people know what they are doing---scamming you. We had to quite using the service because it was so slow that our cellphone connection was vastly superior anytime from 3:00pm to after midnight. When our contract was nearly up, they canceled us and charged us a $300.00 cancellation fee when there was only a couple of months left on the contract. We had intended to cancel when the contract was up and had told them so. We've told our credit card company to dis-allow the charges and now they have their collection company after us. They want us to pay the $300.00 cancellation fee and then "they will refund it to us." Yeah, right! I may have been stupid enough to start their service but I won't fall for that one. We also found out that they have been overcharging us since a month after the service started. This is a totally unethical outfit. Don't walk, run from this company. The feds should shut them down.

this is by far the worse internet serivce provider on the planet do not get them they limit intrnet to 200mb FAP and their pricing is 350$ a month for 5mbps whats the point of having this speed if u have only 200mb of internet usege this interent is absolutley bad for everything pretty much useless u cant play games u cant stream videos u cant update ur PC dont even think about doing online school ..lol :") my rating is not 1 star its a 0

They started off but not giving us the correct info on installation. When the installer came to set up he charged $125 on top of the hundreds we paid for equip. And to top it off he didnt get to my place until 8 pm and ended up staying until after 10. He was very unprofessional and quite rude. When we questioned customer service they said it was normal, they just forgot to tell us that part. The next day, I checked with my online banking and they charged me $512.97 instead of what we agreed on which was $421.64. So all together they ended up charging me over $630!! I then called and asked for my money to be refunded, they gave me this story about how they would have to pull the sales call and listen to it, and do an investigation. They informed me they would contact me within 5 buisness days. I waited 8 buisness days and called back. Nobody had any idea what i was talking about! I then spoke with a couple of different reps and supervisors and we came to the agreement that they would credit my account $79.99 for May and $39.99 for June. The 79.99 was to cover the May bill. Today I noticed they took another $91.61 and when I called back they said they had taken me off of the buyers program and put me under a lease, so I payed all that money for the equip to be leasing it????? I DONT THINK SO. I would not reccomend HughesNet to anyone! Now Im stuck with them for another 22 months unless I pay an early termination fee! Im so P****D!

ok i don't actually have hughesnet as of now i'm currently running a sprint broadband card. i own my own business and i talked to hughesnet about opening it as a business account. does anyone know anything about the differences? the guy told me with the business package you get a 1/2 a gig a day download cap and that the coustmer care was in the U.S. unlike the home coustomer care which is located "off shores" as he said lol. the dish is bigger which he said gives you better reception and reliablity. the sprint broadband card has a 5 GB limit on it a month and i haven't went over it yet so i figure i won't use 1/2 a gig a day. right?? please give me some feedback b/c i don't wanna waste my money on some dang internet.

Hughesnet's problems run DEEP. Not only is the service a joke--I've had Oija boards that worked better than Hughesnet--but there are customer service issues here that are just astounding. If, like me, you're so used to lousy customer service that you think it can't even phase you anymore, sign up for Hughesnet and prepare to have your mind BLOWN.
The people you deal with to sign up are pleasant, helpful & prompt--and they'll soothingly tell you if you're not thrilled with their service, you have 30 days to cancel without obligation. And the people you deal with at the end, who scurry to satisfy your complaint cause they can tell you're gearing up to make a real fuss, are quite polite & well-spoken. It's the folks you talk to inbetween--once you've tried using Hughesnet & realize you've been had--that are the problem.
Talking on the phone to someone who's rude can be infuriating. Talking to someone who speaks English with a thick foreign accent can be frustrating. But talking to people who speak English convincingly enough, yet don't seem to understand what words MEAN, don't acknowledge important things you're saying, and ask you the same question 6 times in a row, as if they don't realize you've given the same answer every time? I didn't even know what to make of it. Maybe Hughesnet got ripped off on a batch of cyborgs? Or perhaps they round up bewildered homeless, feed em copious amounts of LSD, and tell them, "Your job will be to answer this phone when it rings. The meaning of these phone calls will be revealed to you later, in a series of dreams." At any rate, the point is clearly to discourage you into keeping Hughesnet even though it's expensive and terrible. If you think I'm exaggerating, wait & see! You're in for a long, surreal ride, during which NONE of your questions will be answered, & you'll be stuck holding an unexpected bill with no idea who to complain to, freaking out because now you're sure your sensitive financial information is being handled by someone in the throes of an acid trip.
I don't know how this company is allowed to continue running, but if you get stuck like I did, their corporate hq is (301)428-5500-best of luck to you. Better call that number quick before they change it! Or else have their mom answer & say they moved away.

Make Hughesnet your LAST OPTION for internet service. Even in the country it is so frustrating to be shut down when you have done NO downloading. When they say 24hours it could start from the day before. The 200 limit you get is nothing....you can not do any of the updates recommended when you add a new printer and/or security software because you are sure to enter the FAP. My 12 year old and I just surfed 1 website checking out a beach house we are going to and looking at other houses on the same website to compare and we were shut down until 11pm on 4-12 they included anything we did on the 10th and the 11th to get into this 200 thresh hold FAP...I am going on to the BBB and will not ever recommend Hughesnet or renew my contract for the price I pay. Also make sure you do NOT do hughesnet if you are taking ON LINE COLLEGE COURSES you may not have internet the night you need to get on for your course. By the way we download NO MUSIC of GAMES or we would be totally screwed on a regular basis.


BY THE WAY MY STAR RATING IS "ZERO" BUT IT MADE ME PICK 1