Verizon has the worst Customer Service I have EVER encountered. Their billing department is extremely inefficient. Don't even try to get matters straightened out, it only complicates your original problem, causing a lot of unnecessary anguish. Even the ATTORNEY GENERAL in our state can't get results. We are Forced to use Verizon FIOS due to a contract the builder entered into. Verizon knows this and treats it's Customers like dirt! Verizon's practices are deplorable! If you don't HAVE to use this company....Don't even CONSIDER it! I would give them 0 stars if I could. Ms. Morse...get your act together!

God help you if you need to ask a question, change your service, or have a broken set top box. There is NOWHERE to go. You can sit on the phone for an hour, talk with someone clear across the US who agrees you need a new box. Then you cannot find any way to actually get the box without a service call ($75 charge) and a day off work to wait.

The picture is fine. The Internet service is not a problem -- as long as you do not want to use the Verizon website. It is the worst organized, most arcane, and least workable site imaginable. More than two of three times the option you want (view your bill, view your services, change a service, even ADD a service) is "not available at this time." You basically cannot do anything online except schedule duplicate payments (and good luck getting anyone to recognize that and refund the duplicate).

If the other services were not so bad, I'd tell you to go anywhere. But read everyone else's comments. I know TimeWarner has five retail outlets within 10 miles, so I am going to talk with them to see what we need to do and how much help they can be. Verizon only has Wireless outlets in our area (interesting, ALL the wireless outlets were promoting FIOS when it first came out, now they won't touch it). NO ONE will talk to you about TV.

Perhaps we should all just stop watching the crap.

best picture quality, over 100 HD channels

The worst thing about Verizon broadband is their customer service. First when i signed up they said that my first month would be free. Next i never received my first bill in mail and when i called them i was already a week late for payment. I had to pay it any way so i paid it but my point is it was misleading to tell me my first month would be free. That was the only reason i signed up with verizon cuz TWC didnt give any month free. Then i tried to pay my bill online but it wouldnt let me sign it. I call verizon and i got screwed because sometime they tell me to call at a business department and sometime at financial or tech support. I called them all and they transfer my call to costumer service and they again tell to call back at the same places. guys i tell you verizon products may be the better one but their customer service is the worst i have ever seen. I would never recommend verizon fios to any body.

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

James
Herndon, VA

Very fast. Good service. No outages (knock on wood).

Can't give this five stars as there is a naggingly frequent requirement to reboot the cable boxes as picture and sound reception problems creep in. Excellent value. Excellent picture quality and HD reception (except for previously mentioned cable box issues). I have the HD DVR and it and the related software are pretty good. I do wish the DVR didn't record commercials - like I hear TIVO does. But, this service is good overall (no weather interruptions like the dish) and the internet is faster by a significant margin over cable. Offer substantial amount of free content as well - past episodes of popular shows pre-recorded for example, and a huge PPV movie selection.