Insurance scam. Web site full of lies.

Their web site is full of lies. After I agreed to a certain fee on the reservation contract, they would not give me the car unless I agreed to pay 50% more than what was written on the reservation. They later never agreed to reimburse me or apologize. And they still have the same lies on their web site. Do not trust them. I complained to the Better Business Bureau about them, and they would not even reply to the BBB. Be warned: these people are liars, con artists and thieves. I will join any class action lawsuit against them.

It was for a car in San Jose, Costa Rica. On the reservation page, the only insurances mentioned were: CDW, at $3 a day. SLI/PAI at $3 a day. On the web page of the company, that was the same thing (and still is): http://www.e-zrentacar.com/policies~action-show+rental_car_location-San_Jose_Costa_Rica.html I even sent an email before leaving to make sure that was correct, and I did not receive an answer. When I arrived in Costa Rica, they forced me to pay an extra $15 a day for TPL insurance (or $120 total). That's an insurance that in Costa Rica the rental agency (not the renter) has to pay. Some rental agency ask the renter to reimburse them, but they clearly state it in their reservation and on their web page.

On my return, I contacted the manager of ez rent a car many times by phone and email. He never agreed to either correct the lie that is on their web site, or reimburse me for the fees I should not have had to pay. To get rid of me, he put me in contact with their subsidiary in Costa Rica (Poas rent a car). Poas acknowledged that he did not follow the policies on the ez-rent a car web site, since he even tried to argue that he changed the policies after my reservation was made (but the policy has never changed, as you can see on the website).

Stay away. You are warned!

Don't rent a car from them. My overall experience with them was terrible. I had to wait forever at the airport (after a very long transatlantic flight) at LAX for the shuttle bus, which at first was unrecognizable because it did not have their logo on it. The car they gave me was not in top shape, it had over 39 thousand miles on it and it was pretty worn out. They told me it had 1/4 tank of gas in it, but when I started the car, it only had 1/8 of a tank, not enough to even get me to my hotel. When I arrived at the hotel, I discovered there were ants all over, apparently "living" inside the driver side door! Then, days later, I discovered the car had a bald tire, so bald that the metal part was showing. Since they were not able to send someone out to me to swap the car out, I had to drive 40 miles back to the rental office on the bald tire to swap the car. I was lucky to get there without a blowout. When I finally dropped the car off at the end of my stay, they had the nerve to ask me to pay for 1/2 tank of gas, which I was luckily able to argue them out of due to all the hassle they caused me.

E-Z Rent-A-Car (High Country Rental) in Anchorage, Alaska was alright. There is no airport pick up and when I got to their off-airport office, no car was available. The staff was going to upgrade me free for one day and I was going to have to come back to switch cars. Not a good start! Staff told me to come back in a couple of hours and they would have a car.

I had reserved a mid-size (jetta) car and ended up with a VW Bug (broken windshield, 2 door compact and a Stick to boot)! Not the car to get 60 year old Aunties in and out of! Took the bug back the next day with a burned out headlight. After 5 hours of no car waiting for them to get it fixed (they did offer to bring it to me), they finally called to tell me it was ready and they had decided to upgrade me (for free) to a Ford Explorer. The staff met me at a local hotel and everything was alright.

So, no airport pickup (unless you want to pay 8% more), no drop off if your flight is before or after their operating hours (8 am to 6pm) and you may not get the car size you reserved. Staff is friendly!

While it was a rocky start and could have been pretty horrible for Auntie transport it ended up alright. Three stars!

Brand new car with 300 miles on it. Half the price for 2 weeks rental vs. Avis, Hertz, Dollar, Enterprise. Great deal!!!

They don't have an office at the airport in Cancun, and we waited 45 minutes for someone to show up before renting through someone else. Don't waste your time with them in Cancun.

E-Z Rent-A-Car was great! (LAX) location. 1st when got off our plane from Chicago we wern't sure where to go to pick up our car. So we called from the courtesy phone and were instructed to stand underneath the RED sign not the purple Rental Car sign everybody would think right? And wait for the sheraton gateway bus to take us to there location.Great service! They have the Lowest rates I have seen anywhere book with them save yourself some $$$ ezrac.com