I recently moved to Mountain View and my previous moving company bailed out on me because of a family emergency thing. Whatever. So, desperate to find somebody to move my heavy stuff in the new place, I called Partner Van Lines. Without doing my research (lesson well learnt), and unaware of the tricks they are playing. Oh, gone is my innocence!
So the moving consultant gave me an estimate of 3 men for 3 hours + cost of materials, which, she assured me, shouldn't be more that 50-60 dollar. It was still on the expensive side, but whatever, as long as it is done.
The morning of the move (which was the last day when I could vacate my previous apartment - again, lesson learnt), instead of 3 men, there come 4 men. Their supervisor / coordinator tells me: for this one bedroom, it is better to have four men and we can finish it in 4 hours. With three men will only be done in 5. My blood pressure is getting high.
"What's up with the estimate?"
"Oh, the consultants have no idea about how much work it involves!!"

This is just plain RIDICULOUS. You can communicate with the "consultant" and adjust the estimate. I felt like a fish hooked on a very stupid rod. How could I fall for that!!

"So, lady, you have a choice: 4 men for 4 hours or 3 men for 5 hours"
"No, a choice would be the initial 3 men for 3 hours OR 4 men for 2 hours"

Another choice, send them home, lose the deposit and move my Ikea bed all by myself.

Obviously not a choice.

So taking into consideration my time worth and their price, we decided for 4 men for 4 hours + $120 (!!) packing materials.

The guys who actually did the work were very good and very nice and they did work hard (although with a burrito break, probably dictated by the supervisor so they can justify the 4 hours). It is not their fault they are working for a company that would steal in your face.

So from an estimate of 300 it went up to 600. I understand the concept of estimate, but really, not even the worst student in statistics can be that off. Unless he wants to.

So... stay away!

Excellent experience !!!

I moved from Palo alto CA to San Diego CA and used PARTNER VAN LINES services for the move and they were fantastic!!! They gave me a great price and were always available to speak to me. I was worried due to the fact that my pick up was scheduled for Saturday after noon but they answered their phones every time I call them and the driver communicated with me the whole way through. The driver was really nice guy and he was the nicest guy and very careful. I will and would definitely recommend them to anyone

rafael and Matt did an excellent job with my move. They arrived on time, were thoughtful and considerate about the job. They began working immediately, worked efficiently and continuously until the job was done. They moved my belongings like professionals. They were polite and easy going, if they were stressed they certainly didn't show it. They made the whole thing look very easy. As you know moving is stressful and I felt at ease watching them work. i thank them very much, they were wonderful! I'll recommend this services to all.

I am not big on writing recommendations or reviews, but I cant let this one go. I used Partner van lins over the week-end, and not only did they impress me, but also my neighbors that watched them. There were 4 young gentlemen that packed everything from books to fine china to my most valuable possessions. The men were so careful with my things, and even helped me arrange everything in the new apartment!!! I will definitely recommend Partner van lines to anyone looking to move.

HORRIBLE COMPANY. NEVER EVER USE THEM. I could not believe it that 3 days before they were supposed to deliver they tried telling me that they needed to change the date!!! I had people fly in to help me unpack. Crazy!!! Then they get close to my place and the truck breaks down. YES, it breaks down and we wait hours for them to try to get someone to fix it. Eventually no one shows up and they have to haul the stuff by hand all the way to my place down the street just to get it done. Then I was SHOCKED to find out that they had opened several of the boxes and wardrobe boxes and shoved more boxes within them. I asked why they did this, and they said it was because the truck they transferred everything to could fit all my stuff. Of course, then I found that items were missing!!!! Yes, very expensive items were now missing after they had people opening my boxes. In the end I got basically nothing for the items lost since they said it's based on weight. I have never been treated so poorly, will never use them again, and will absolutely tell everyone my story. So first they overcharge me by DOUBLE then stuff is missing and I get basically nothing for it. DO NOT USE THEM. This was a nightmare situation I would not wish upon anyone.

I would feel absolutely confident in recommending Partner's to anyone. They are not cheap but they know what they are doing and do not damage stuff. They arrived on time, set to work and made things as easy as it could possibly be. My upright piano arrived at the new location without a scratch. I was impressed. They also seem to have a good rating with the moving insurance company because I was able to insure my move quite cheaply with them. Luckily, I didn't need to make any claims. I had a very bad experience with another company called Special Moving a few years ago, so I was determined to find a reliable and trustworthy company. I will use Partner again without hesitation.

My brother recently hired this company to handle his girlfriend's move while she was away on vacation, which could have been extremely risky as she wasn't there to oversee things and my brother isn't so responsible, but putting the entire move in Partner' s hands was the best decision ever. They moved everything carefully and with no glitches so that when his girlfriend returned she walked into a finished situation rather than a nightmare. Now that they're married, she told me they're definitely using them again to move into their new home. Partner not only protects your furniture, it protects relationships!

I first have to say that I was very wary about hiring movers. I felt that moving companies were shady, that the guys doing the movers would be slackers and would probably break all my stuff. Fortunately none of my fears were true about PARTNER VAN LINES.

First of all I wanted a binding estimate because I did not like the idea of surprises or movers taking longer because they were getting paid by the hour. This was difficult because most moving companies wouldn't come do in home estimates. PARTNER VAN LINES called me back to schedule an in-home estimate no problem... (After that the other moving companies suddenly became interested in doing in-home estimates too- I guess they just needed a little nudge of competition).

The estimate went well. My salesman took time with me to talk about the service and what to expect from the movers. He stressed that whatever he estimated was what I would be charged, no more/no less. They even offered a lower rate for moving on a less busy day. I never felt pressured, he didn't call me three times a day after meeting me (unlike what I've heard people experience with other moving companies).

On moving day our four man crew was roughly on time (maybe ten minutes late but I was running behind with last minute tasks anyway so it worked out) and man were they fast. I almost didn't know what to do with myself watching these men go to work. I did the packing so all they had to do was the actual moving, but they also packed up our electronics, wrapped the furniture and put our hanging clothes into wardrobe boxes. All in all it took about four hours, and (to my amazement) not a thing was broken. They handled all of our items well and unpacked any of the items they packed for us (meaning they put the bed back together for us and laid out our rugs that they rolled up, unpacked the TVs and air conditioners).

It was a pleasant experience, and really stress-free

Thank you so much for all your great work with our move last week. It was a pleasure to do business with you, you run a very efficient, friendly and accommodating service.

I will certainly recommend you to anyone I know.

Thanks again for making everything so smooth for us.

I take full responsibility for making this very bad decision- I just want to help someone else avoid it.  If you would like added stress during your move, choose this company...  I have moved several times across state lines and never has it been this stressful.   In retrospect, many of the reviews for Partner are for local moves which may be manageable for Partner, but interstate is not their forte (or even within their ability).  The initial interaction is pleasant as Marco tells you everything that you want to hear- a reasonable "all-inclusive" price, an appropriate timeline, a promise for car transport, etc.  

Great move. Sent the right number of people for the job. Arrived 15 mins early, only took 30 mins for lunch (and that included driving time) and were done moving our 4-bedroom house in 9 hours. Did not overuse packing materials such as tape (though you do have to realize they WILL use some). Our estimate was spot-on. Gatorade and tips for everyone!

Wonderful moving experience!

The best thing about "Partner Van Lines" is that if one of the movers strains his back while lifting your grandmother's lazy susan, his or her 'partner' is right by to pick up the slack.

loved the service.
On time on budget.
Ask for Isai-she helped me a lot.

When you read these five-star reviews, keep in mind that every single one of them takes pains to say the whole company name, "Partner Van Lines," rather than just "Partner" or "these guys," and to direct traffic to the website. Additionally, they are all written in identical voices. Seems a tetch fishy.

Partner movers did an excellent job with my move. The crew arrived on time, were thoughtful and considerate about the job. They began working immediately, worked efficiently and continuously until the job was done. They made the whole thing look very easy. As you know moving is stressful and I felt at ease watching them work. They were wonderful! I'll recommend Partner Van Lines to my friends.

Horrible company! Horrible move! Promised a price and did not receive price. Non professional moving staff. Contracts out moves....would never use this company in a million years! Owner does not even back up comments made by his employees. DO NOT TRUST THIS MOVING COMPANY

Partner Van Lines moved my entire 3 bedroom house from Santa Clara to Mountain View and I have to say they were amazing. They were at the time the cheapest company I could find. I took a chance on them and they really came through. Really nice people as well. The men were very courteous, professional and pleasant. I was very impressed. Overall I would say they are an honest company. I would recommend them to anyone who is moving a long ways.

Everyone was friendly and kind. The three men who actually did the move did an outstanding job. Thank you for making our move a happy one. We would highly recommend you.

I live in Atherton and have used Partner Van Lines on different occasions to move or deliver various items for me for the past four years. Such as my 4 bedroom house, antiques, sofas, dining room suites, bedroom suites, garage items etc.
I am 68 years young, and I know good people when I meet them. The people at Partner Van Lines know how to move household goods. They are polite, with a confident 'no bull' attitude.
If you live in the area & want to hire some 'mamby pamby' moving company, go ahead. I, on the other hand, will continue to hire Partner Van Lines and will continue to refer them. They have never wronged me, and judging from there character, I know they never will. Thank you.

We moved our 3 bedroom house from San Jose to Foster City and used Partner Van Lines. We found them to be very professional and efficient in the way that they handled our furniture and household items. They were punctual, with no damage, completed our move in a reasonable amount of time considering the amount of stuff we had and the distance traveled. We would give them our recommendation. I will use Partner Van Lines again and recommend to my friends. Thank you.

Very congenial friendly crew who worked quickly and safely in much less time than expected. We were extremely satisfied and will certainly give Partner Van Lines name to our friends.

We moved late in the evening and the guys were excellent. I have never had a smoother move. Everything was placed where we requested and the guys were so nice to deal with. I hope not to move again for quite a while but when we do we will definitely be calling Partner Van Lines to help us out.

     DO NOT USE THIS COMPANY THEY ARE AWFUL. Today is Tuesday, they were supposed to move me this Thursday afternoon. They inform me this morning that they have to come Wednesday morning to move- no apology, no concern for how stressful this is. I agree but insist that I need to be compensated somehow for all the stress moving up the move a full day and a half at the last minute is creating. I ask if they would help me wrap my paintings. They say that they have already given me a good rate, and that they will no longer move my stuff, despite having a verbal and written contract. I have been working the entire day to be ready for tomorrow and now they have totally bailed. AWFUL COMPANY.  

this was my first time moving and i did not know the first thing about it. I was very nervous!
I found Partner van lines after searching google and loved their website partnervanlines.com! it gave me everything I needed.
So I called and had one of the cosecants help me, a lovely girl, Aloe, she answered all my questions and set me up that same day.
I was relieved to get the search part over with.
the day of the move was even better, they took care of everything for me, I did some but all together, they were wonderful.
from the first conversation to the bill paying (that was $20 over but worth every penny!).
I will use again and recommend everyone to stop searching - this is your company!

Moving can be very easy when you have professional movers by your side.
A friend recommended me of Partner Van Lines. I browsed their web site, partnervanlines.com and was very impressed - I found lots of information and answers to my questions.
The movers were courteous & friendly and for most, demonstrated high level of professionalism that assured having everything as planned.
This company has great customer service great liability.
I will highly recommend their services! Thank you for a job well done!

I used Partner Van Lines to move my two bedroom apartment. After calling several companies, I found a reliable and professional company that fitted my budget. Since everything kind of happened in the last minute, I required the movers help with packing as well. The representative, who I spoke with, was very helpful and took the time to explain about every detail of my move, about packing and the estimated charges. I really appreciated the time she had taking to do so since it helped having a move with no surprises. As well, their website, www.partnervanlines.com, was so helpful, I got all my answers in there.
The move was so smooth thanks to professional group of people that arrived they worked in a breakneck pace, packed everything with such a great care as if my household goods were their own. The leader of the team was patient and took care of all my concerns. Thanks to an efficient and organized crew, I managed to relax in such a stressful day.
Not to mention that the final cost was even less than expected a good surprise for a long day!
Thank you for an outstanding move! I will defiantly recommend Partner Van Lines to my friends.