Luminess Airbrush Makeup

It is so hilariously obvious that the only positive comments about this product popping up here and there are from the actual company or their employees. Especially the one about the lady asking one of the unhappy customers if she had called Obama yet lol.. No one would say that- come on now. She definitely works for them. I was interested in this product but thank god for the internet!
There are plenty enough of bad experiences on here to make your decision for you, unless you are a glutton for punishment!

I bought the luminess air for my wife and she hated it. She's just going to stick with her bare minerals because the luminess air is way too expensive and it doesn't save you that much time. The reason why I'm writing this is because I spent a good chunk of change just on the free trial. When I called to get the return number it seemed like it was routine for them. They didn't even try to keep me as a customer. Then again what do expect from a company that charges you to return their product? If it was a good product they would pay for shipping it back.

This product is cheaply made and the makeup is expensive and lower quality than I was expecting. I'm sorry I ever invested, hope I can eventually get a refund although it appears Luminess is going to make that difficult for me.

I have not personally bought this system yet but i did meet one of it's founders. My children were on set getting head shots and one of the founders was there doing the hair and makeup. After talking to him and getting makeup tips he mentioned this system. I cannot wait to order it. He used the concelaers on my eyes why we were waiting for the children and gave me great make up tips. He was such a kind man; and great with the kids, and he knew exactly what he was talking about (i looked like a different lady in just a few minutes). If someone this professional and knowledgable has a makeup line then i'm definately buying it. And by the way they are not from another country-----just Texas :)

I was considering buying this luminious system until I read JG Studios review and then Coco88s comments . Anyone who would go out of their way to attack another persons comments must have a personal stake in the matter. So therefor I can only conclude JG Studios are correct. Also I think, next time I'd consider losing the uneducated, lack of vocabulary you used in your blog before attacking someone else. But that's just my opinion.

If you're not afraid to spend the $$ then don't order it. I have been using luminess air since 7/2009 and i'm loving it. . .

This company has absolutely no integrity and is only interested in getting your money. Good luck getting a refund if it doesn't work for you.

I've never actually used Luminess's airbrush system, so I can't attest to its quality (or lack thereof). What I can tell you is that most--if not all--of the positive comments you read here and on similar website, including sites like Amazon.com, are from individuals who were paid to say those things.

I know this, because Luminess contacted me and ask me to do the same. I run a small writing studio that predominately works with web developers and print media companies. Occasionally, a company will contact us asking us to write a review of their product. When the company sends us their product, asks us to try it out, and then asks for honest reviews, we are always happy to oblige - and the end product is a truthful review. When companies like Luminess contact us, we decline. Here's why:

Luminess is in the business of paying for positive reviews. When they tapped us to review their airbrush system, they didn't actually want us to review their airbrush system. They wanted to pay us quite a large sum of cash (think: thousands) to provide them with dozens of positive "testimonials" that could be posted online and offline. Then, Luminess went a bit further and asked if we would have our writers scower the web, find any and all websites offering comment sections like this where their products were posted, and respond with positive comments and 5-star ratings. They also asked if we could respond to people leaving negative reviews by posting direct attacks that, and I quote, "make the poster feel belittled and stupid, and discredit her so that other potential customers will ignore the bad comment." For this, they were willing to pay up to $25 per comment.

I politely declined, and never heard from Luminess again. 2 months later, I discovered that after I told Luminess we couldn't help them, they contacted my writers directly by locating their profiles on our company website and tracking them down on MySpace, Facebook, Twitter - one writer even received a comment from Luminess on her online journal asking her to contact them! Seven of my writers took them up on the offer, and started posting most of the comments you see here and on other websites. After 5-6 weeks of posting comments and reviews all over the internet, two of the seven writers apparently felt guilty about what they were doing and broke down in tears in my office and told me the entire story. They explicitly stated multiple times that they were afraid I would fire them for taking the job behind my back. Now, the situation upset me a bit, because I don't approve of my writers being paid for doing what I think is unscrupulous work, but I'm certainly not going to tell them what to do when they aren't at work. I finally asked point-blank where they got the idea I would fire them from, and they told me that when they contacted Luminess to resign from the project, it was Luminess who told them that I said I would fire them, and that they would be contacting me to tell me everything. Luminess never did make good on their threat, but I decided to find out how many of my writers were working for them and how many they had contacted with the offer: 35 out of 38 writers told me Luminess had tracked them down and asked them repeatedly to work on the project, and were told to do it behind my back. Yeah, Luminess, that's classy.

In the end, all seven writers quit when I let them know I would not be firing anyone, whether they continued to work with Luminess or not. Turns out, all seven writers had told Luminess at varying points during the project that they wanted out, and all seven writers were threatened, some multiple times, in return. From what I understand, Luminess didn't pay some of the writers for all of the work that was performed, either.

So, to wrap this up, don't believe the reviews you see. And judging from the negative reviews about the free trials, the quality of the makeup, and the difficulty contacting customer service, I would suggest staying far, far away from this airbrush system. A company unwilling to stand behind their product is a company you do not want to buy from, regardless of how enticing their offer sounds.

I want to like this product but I am put off by the lack of information on the infomercial and website. Never do they communicate the actual price on the infomercial. On the website they do give you the price but not quote the shipping and handling price until you have already loaded your credit card. It makes me feel like this is a scam.

I really like this product. At first when I got it I thought it was crap because it looked heavy/didn't cover much.. but then i realized that they are really serious when they say you need to apply super duper thin layers.

Now that im more used to it and do it right it works amazing. My skin looks perfect and you cant even tell im wearing make up.


i love it!

Many of the recent glowing reviews of this product seem fake, almost like they are posted by the company. Something smells rotten here.

I recently purchased this machine on HSN. I think the results are remarkable! I put on my regular moisturizer, plug in the unit and I am ready to begin. The makeup gives me a flawless and dewy look to my skin. It lasts all day! I really don't believe that it takes too long to apply it or to clean it and put it away (maybe 5 extra minutes)! A small price to pay for the results. I do, however, agree with some of the other reviews - You really need to watch the DVD to get the best results!

YOU CATCH HELL TRYING TO RETURN THE PRODUCT. EMAIL SITE TO RECEIVE RETURN AUTHORIZATION IS DOWN AND THE NUMBER FOR CUSTOMER SERVICE DOESN'T PICK UP

I WILL KEEP TRYING A FEW MORE DAYS AND THEN I WILL REPORT THIS TO BBB
PRODUCT IS TOO TIME CONSUMING

So far so good. I like this product but I want to know if you can use other makeup brands in it. It takes way more than 8 drops. I think I need about 24 as well. Also does anyone know if you can use it with spray tanning products? I bought it on HSN and I never have to worry when returning an item through them. They really stand by their promises. I dont want to sign up for automatic makeup coming in the mail. I know Luminess sells a tanning unit, which is probably a stronger compressor, but will the makeup one work?

I have had a very negative experience with this product. The makeup itself was okay. Nothing at all like I thought it would be however. I have systemic lupus and all I can say is that the product worked fair. The airbrush itself broke within 3 months. (this was NOT used on a daily basis) and I was EXTREMELY upset with this. I emailed and telephoned the company and asked to immediately cancel my account as well as stop taking money out of my account. I received one phone call message on my answering machine saying they would do so and to contact them. I mailed the airbrush back with another letter requesting they immediately stop deducting money out of my account. I live on social security disability and $30 every month for a product I no longer OWN let alone use is ridiculous! To make matters worse, I found out that the company has been continuously taking $30 out of my bank account! Numerous emails and telephone calls have left me upset.

You need to get this on Home shopping Network, a lot cheaper. Yes it works very well. I am upset that the refills for the makeup oare so expensive so am experimenting with over the counter, water based makeup and watering it down even more. Seems to work ok.

Hope this helps.

i just seen this commercial on tv. it looks amazing i always wanted an airbrush set. but i am a little nervous on purchasing this product. my skin is pretty fair i do not really have many blemishes but what i do have is very light sun damage. i just have some questions if someone can please help me out!

when you apply the make up does it look cakey?
how long does the make up last you before you have to buy more?
is the machine easy to clean?
can i use a powder blush of my own?

please help me thanks girls!

I have not recieved my package yet but my friend has Luminess and i love, love, love hers and had a great experience with the lady I spoke to on the phone. I would like to address Denise aka "terrible."

Im sorry you had a bad experience but you sound like a very rude lady. How patriotic to jobless Americans? Do you know anything about the specifics of their customer service reps or are you just being a bitch because someone has an accent? Unfortunatley alot of jobs are out-sourced in this country but that hardly has anything to do with what kind of product this is. Also, since your tone is so unpleasant im sure you were probablly very rude on the phone, and customer service reps are not responsible for the way the company is run, they just get yelled at alot.

For the record, the lady I spoke with had a Texas accent, was very nice, and explained about the return policy up-front.

You are seriously devoting your life to sending 86 complaints, calling everyone there is to call (have you called President Obama to complain yet?) and cancelling your bank account because you had ONE bad experience? You need to get a life, lady.

I am very sceptical when I see or hear products advertised, claiming to do great and mighty miracles. When I saw this product advertised on T.V. and watched the models use this product, showing the before and after pictures I was impressed enough to order it.
I used to be a cosmotologist and have used numerous products, some were good and some not.
I also was a model instructor and scout at one time, so I was very much into skin care regiments.

About 2 months ago, I started using Luminess Air and can truly say I love this product. I was not told it removed wrinkles but dimished the appearance which is true. I love the way it makes my face feel and look, and the way it is applied, germ free, sure there is clean-up afterward but it is worth it. I wish there was a way I could demonstrate it to women in my area, that is how much I love Liminess Air.

Thank you so much!
scubapat2@hotmail.com

At first I was kinda iffy......you can never really be sure when things seem to good to be true. I thought that I would try it and then just end up returning it. I have to honestly say I like it, I really do. Not what I expected. I am so glad that I tried this airbrush, and my skin is too!

Martha Eliz

Customer service could use a face lift, reps speak with a heavy accent from India, hard to understand. Also, it would be nice is their makeup was priced a little less. But you get what you pay for.

I am a 60 yr old wife and Mother.
The Luminess air starter kit arrived in record time. Packaged well and just as described.
I watched the video carefully and then tried it for myself. The coverage was flawless and sheer.
Sheer but it covered my fine lines and dark circles beautifully.

I have never had a product like Luminess Air and will always be a member of their make-up club.

Luminess Air has never charged my account for ANYTHING that was not agreed upon. I paid for the basic kit in two installments and have bought extra foundation colors, blush, bronzer and moisturizers. I have NO complaints.

I have read some negative comments and I think there are two reasons. #1-The Luminess Air kit turned out to be a little too expensive for them or #2-the new customer has not learned how to use it properly yet.

My advice? Don't order something you might not be able to pay for.
If you are unable to perfect the look, keep trying.

Thanks and God Bless,
Cat

Have you even tried the Luminess Air airbrush? I am on Vacation right now, and am going crazy that I cannot find a way to get my makeup where I am ( Right now I am in Czech.) I am looking at this fusion beauty stuff, I just bought it as a back up at a department store here, but I just don't know if I can bring myself to use it. This product has done wonders for me, was not hard to use, took me about 3 days to get it down, and I love it. Does anyone out there wanna ship me some of my Luminess Makeup!?


Kaye Morris

First let me state the idea of airbrush makeup is nothing new, but certainly works. These people aren't selling anything innovative. They are selling a bargain package of generic. Modelers have been using airbrushes for years because they are more reliable than standard paint brushes and create a higher quality finish. Nevermind people complaining about this product clogging up or spurting on clothes, anyone who has ever used an airbrush will tell you its just a fact of life. It's mainly caused by an error in mixture. Look, if you are serious about this product let me make a suggestion: Buy a Posch or some other brand of airbrush and Google "airbrush makeup techniques." In the end you will end up spending less money (even with the purchase of a small air compressor), and be ten times more satisfied with your decision. Companies like this thrive off the ignorance of consumers, and further thrive off the dissatisfaction of their product with red-tape return policies and under handed tactics of keeping your money. Furthermore, if you buy an actual airbrush and are dissatisfied with your purchase, it's much easier to return it to the store you brought it from and get a full refund.

Smooth!

Wow...all I can say is wow! I love how smooth, silky, and touchable my skin looks. I have oily skin, I have all my life and I finally there is a foundation that does not make me look like a powdered mess all day and I still get the coverage I need. There are a lot of reviews that say that their customer service is horrible, but when I called to ask questions about my trial and the auto ship makeup they were very helpful. Try it if you interested, I am glad that I did. Hopefully, this was helpful

Maria S.

You get what you pay for. Its as simple as that. To look good you have to spend a little more. I had to save to get mine, but I personally think it was worth it. It won't turn you into Demi Moore if you look more like Dudly Moore. But it is good make up. Just like with everything else, you have to practice a little. No comments on customer service because I have never had to call after my order. Sometimes I think people just get on these review sites to complain.

I am very pleased with the airbrush kit...I look at pictures of myself with and without this makeup on and there is a huge difference. but the only part I do not like is they will not allow me to receive a makeup kit monthly...My mother had hers set up that way and never had a problem with fraudulent charges, but when I called to have mine set up they told me no that I had to buy each bottle individually?? I don't understand that

I received my luminess air a week ago and at first was not so sure about it.By the second time I used it I was pleased to some degree but now I am very happy with it.I can not say how it would work on acne,my face is clear and minor flaws and honestly I on;y use 6 to 8 drops that is it.
I had trouble with the blush but now I put it on before I put on the foundation and love the look.I have also practiced with the shimmer and bronzer on my eyes.I didn't order eye shadow because I was not sure how you could even put eye shadow on with it,seems impossible to do on your own.But it is not.I bought the pro and turn the setting to low and i can do my eyes pretty easy.
I am a stay at home mom so I don't wear makeup daily but I have started putting a little on each day anyhow just to have that smooth look.My normal makeup routine is foundation and blush only.
The other thing i LOVE about the luminess air is I have the blackberry storm and when I used my phone I would have to wipe the screen because so much makeup would be on it.Since i started using airbrush makeup it does not really get any on my phone.I love that.
Their are alot of negative reviews on the luminess air but I found most of the reviews were about the cost and return of it more so than about the actual product.I bought it on the payment plan with no intention to return it if it did what they said and it has.I have not been charged anything more than what the web site said I would be charged.
Personally I say if you wont to try it and the reviews are making you think twice like the did me,bite the bullet go with your gut and try it.I love mine,wish it was cheaper of course but I do love it and it only takes me a minute or two to put on my blush and foundation.

I have read some of the neagative reviews and I feel like I just fell through the looking glass. This product is incredible. If you are over 30 and are using regular makeup you are so last century and your look is not fashion forward. Luminess Air makes a difference. Have you ever had a friend tell you that your dress looks nice? What are they saying, you look terrible but at least you can dress? Same way if someone compliments your makeup. You want someone to say you look good, not your makeup. With Luminess it looks so natural people think I look good. I don't look like a painted up tart but just a blemish free person with glowing skin. My denist asked what I had done since my skin looked so great since my last appointment. Explained I had on airbrush makeup. He said he was going to buy one for his wife.

Maybe I'm strange but I actually listened to the sales call and I knew that the sh/h/p and trial were not refundable. I don't think lying and saying I'm going to BBB is a fair thing if I was given total disclosure of the terms. I think some people are crooks and if you listen to them you are no better than they are. Denise sounds like a pscho stalker. I'm glad she's not my neighbor.

I wish I could show my before and after. You would go wow. It's like those magazines that show what a star looks like without makeup. You can't believe the difference. They are using airbrushed makeup.

Good things happen to good people, Luminess is great. Hope if you decide to try it you get as good a results as I have.

Marie

Hello my name is Heather Kwasniewski ( heather@luminessair.com ) I am one one of the national makeup artist here at Luminess Air the award winning and number one airbrush cosmetic line! From time to time I come to the blog sites to see what our customers love about our product, and what we can do to improve. If you have a Luminess Airbrush System and need some application tips, help learning how to use the system, or you want to have a one on one with a makeup artist give me a call for a COMPLIMENTARY consultation (888) 573-8003 ext 215! I just wanted to let ALL Luminess Air customers know that we take pride in our product and strive to make each and everyone of you look and feel beautiful, and offer a 30 day trial for you to try Luminess Air! If you choose the trial we are sending you over $300 worth of merchandise for only $29.95 plus s/h, and after the trial has expired there are easy payments plans available to pay the balance owed for your purchase. I look forward to speaking to each and every one of you and showing you how fantastic and flawless airbrush really is!

I have to honestly say that I love this product! Before I found Luminess Air I used the mineral powder from bare minerals (swirl, tap, and brush), and yes at the time I liked the look of it, so when I saw the comercial for the luminess air and learned that it was mineral based makeup as well I was very interested in trying it. I am so glad that I called to order it. From my very first experience I was satisified, the woman who took my order over the phone was friendly and asked me a lot of questions about my skin so that they could send me the right makeup to try. When I got the package and opened it up it looked like nothing I had seen before and after watching the "how to" dvd and I called the customer service number that was in the package and spoke to a Fabulous Beauty Consultat named Katie. She was so kind, and provided great application suggestions. I practiced with her tips and after about a week I was astonished with the results I was receiving! My husband even told me, "Jenice, I do not know what you are doing but your skin is glowing." That took the cake right there! For my husband to have noticed a difference in my skin, and compliment my skin, means to me that luminess air has done something right!!! Looking back at pictures of me with my old makeup compared to my luminess air my skin had looked dull and listless. Now, according to my husband, I GLOW!!!!!!!!!!!!!! I also love the fact that I never run out of my makeup, as they ship it out to me bi montly, you can never have enough of a good thing!

Please be aware and beware of the Luminess Air Cosmetics Company.

I will relate my story, but first, if you have a complaint, in addition to reporting the company to the BBB, I would suggest reporting Luminess to the Texas Attorney General's office. If enough complaints are received (and I'm personally mailing in 86) I was told they would investigate the company. Perhaps charges could even be brought against them.

Also, before Luminess puts their greedy paws back iknto your finances, I would advise that you contact your bank immediately if you paid with a debit card, or your credit card company if that was your method of payment. For a debit card, you need to "charge back" the Luminess fees. In other words, tell the bank that those payments were NOT authorized. Fill-out the required papers and then let the bank take it from there. Their rep will tell you what you need to do. It's possible you could even get your money back!

In order to stop Luminess from taking even more of your hard-earned cash, you also need to cancel your debit card (take enough cash out first to last 10 days) then get a new one. When Luminess next tries to take more "payments" from you, they'll find that your account has been closed.

Also, please use your email lists to pass warnings to other women about this company. The more the word spreads, the fewer people they will scam.

Because of my journalistic background, I'm also going to try to get 20-20 or a similar national program to investigate and air the complaints against the company. Plus, I plan to inform the Federal Trade Commission (FTC) and the Federal Communication Commision (FCC) of Luminess's illicet behaviour. The more people we get to contact these agencies, the better chance there is of stopping Luminess.

Now, for MY Luminess story.

As you may know, Luminess is known for its airbrush make-up systems and primarily--but not exclusively--runs half-hour infomercials on late night TV.

If you should decide, in a moment of weakness, to try Luminess, know that if you change your mind in the middle of ordering, YOU CANNOT CANCEL! Your order is taken by an automated voice and, no matter how many times you press "0," to reach a human being, or yell into the phone that you want to cancel your order, no one will respond because no one is there.

Should you call the company the next day, most likely you will get routed from department to department to departmen to department to department, also by an automated voice. Again, not allowing you to speak to a human being to cancel your order.--or even to press a button to do so.

By the third day, if you do finallly reach someone, most likely his or her English will be poor, heavily accented and very difficult to understand. When I told one of the Luminess representative from India to please cancel my order, she replied: "Business is slower on Tuesdays and Thursdays." Gee, that sure took care of my request.

Also, be aware that what you read on their web site as their cancellation policy apparently really isn't. I was told they have a whole other policy for "trial periods"--one that I couldn't find anywhere on their web site. But, to my understanding, the one I couldn't see is the one that really counts. Sounds deceptive to me.

I also learned that you cannot refuse the package when it arrives. According to a rep from the Southgate, MI, U.S. Postal Service, the way Luminess has it set-up, YOU have to pay the return postage PLUS Luminess will charge you an additional fee of between about $40.00 to cancel your order. And you cannot return the package via U.S. Postal Service, you must drive to a Fed-Ex office. But not just any Fed-Ex office. It has to be a sub-station. And not just any sub-station. It has to be a ground sub-station, not an air sub-station, as I time-consumingly learned. Good luck finding one. The nearest one to my home was about 40 miles away. But, should you find the right sub-station and pay to return the package, it will be back on your doorstep within a a day or two. Why? Because, I was told, you cannot refuse to accept the package! So, there it was again, back on my front porch.

Should you decide to forego refusal of the package and send it--again at YOUR expense (another $12.00) -- via regular mail, you'll get it back again. Why? Because, I was later told, you have to have an authorization number (good luck getting one of those) or Luminess will return the package to you. How very convenient. THEY can refuse to accept the package, but YOU can't!

The rectangular white box is now back again. So you call Luminess and wade through all the various departments and people (who will try extremely hard to sell you something else), then learn that you now have to open the box and put the authorization code on the packing slip inside, as well as on the outside of the package. If you don't do this, Luminess will once again refuse to accept the package. The problem is, if you open the box, you could possibly be opening yourself to accusations and raiding of your bank account if the product is in any way damaged, If the package is opened and the airbrush machine damaged, YOU could be accused of breaking it and become liable for the over-$200 cost, plus the nearly $40.00 cancellation fee.

I was also told that if I "blogged" anything about the company, went on TV, commented in a newspaper (I'm a former newsspaper reporter) or used any other public forum (which I said I would do), they would keep my money. If I kept my mouth shut, they would "graciously" return $39.95--but keep the $72.00 they had already absconded from my bank acount. I was also told that if I did let the public know about their practices, that "the sword cuts two ways." Does that sound like a threat to you?

I've had to cancel my credit/debit card at the bank, close my account, contact every company to which I had paid a bill or ordered something
on-line, file complaint papers with the Texas Attorney General's office, complete more papers for my bank's fraud department, and fill-out papers to, hopefully, get the $72.00 "trial period" fee and $39.95 cancellation fee back.

And, for what it's worth, headquarters for Luminess are in Texas, but the majority of their workers appear to reside in India. How very patriotic and helpful to jobless Americans.

Luminess should be ashamed.


Denise

PLEASE REPORT THIS TERRIBLE COMPANY TO THE BETTER BUSINESS BUREAU IF YOU HAVE SUFFERED FROM THEIR SCAM CRAP DISHONEST CUSTOMER SERVICE.

I did after they promised it would come in 3 to 9 business days. One month later, when I still had not received it, the rude customer service reps in India told me they had not received payment. I told them then WHY WAS IT TAKEN FROM MY BANK ACCOUNT ALREADY!?!? After making me wait on hold forever, they said it may have been taken from my account but it hadn't reached their billing and only then would it be shipped. What a crock!! I wanted my money back immediately and they said it would take time. I still don't have my money back.

If you have had problems with this crappy dishonest business please don't just complain about it here. File a complaint online at the Better Business Bureau website. I took me 5 minutes and they will make this company honor ALL OF THEIR PROMISES. No one should have to be stuck. It is so easy:

1. Go to www.bbb.org

2. Click on "Complain against a business"

3. Type in "Luminess Air" for the company. This will yield two choices. Luminess is also called:

Genesis Brands
8752 Westpark Drive
Houston, TX 77063

4. Make your complaint.


Don't get stuck paying shipping and handling when they didn't honor their promise and don't get stuck with their product because you can't get a FULL REFUND. If they won't make an exchange or refund you your money, just let Better Business Bureau handle it for you.

If you're one of the people feeling helpless being stuck on your order and have experienced the rudeness of the call center... CALL 1 888 424 7623 -this is customer service within the USA and not the call center from India..FYI and if you want your money back and they still dont want to refund, please do yourself a favor, file your complaint to Better Business Beuro online, they will refund your money the next day.
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I admit that I was enticed by their commercial on TV.. I called two nights ago and I just now realized how this business works to collect money. But we all learn from our mistakes, so I am not hysterical about it, because I take it as a good learning lesson. Here's how they work..

1.) you call and they tell you sweet things to hear about their product to make sure you give your Credit Card number right on spot, no turning back, after your order, you are locked down.

2.) They make you agree to sign up for membership makeup supply for $29.00 every how often as 2 months...

3.) They make you agree to sign up for "Easy saver membership card" ( You wont really need) and your Credit Card will be charged about $17.00 every month

4.) They make you sign up for more stuff for extra charges!! DO NOT AGREE if you are just wanting the package...

5.) The 30 day trial, which they avoid to say it's NOT FREE!!! the 30 day trial is really $72.00 + wasted time on hold on the phone for a sales rep to help you if you try to cancel...

What I could have done is, buy the IWATA Airbrush, and went to MAC makeup for the foundation finish..

I hope that helps for those who are on the edge of falling to buy...

This shows that it's the whole service thing that Luminess Airbush is operating.... Im sure I will enjoy the tool itself, but I regret buying it from Luminess.. I could have bought it somewhere else without all the scam hassle..

I have called today just to cancel all other membership fees that they made me sign up for, and decided to keep the product since there's really no way out anymore... because if I return it, I will end up still paying $72.00 + Shipping and handiling + time and effort...

Well it just show what a bunch of everyday average women who can barely put on regular makeup and then get mad at the company b/c they don't know what they are doing. Why would you think you'd get something that everyone in Hollywood is doing to look flawless and think its cheap? Are you insane? Anything in life worth having is GONNA COST YOU SOMETHING..I love this product and it takes learning and practice..and i'm getting better everyday.. I first went to youtube and watched all the video's i could, then watched the DVD that comes with the kit.. THIS PRODUCT does EXACTLY what it claims to do.. You do look flawless It never a day when your makeup doesn't go on flawless, and it makes my skin look beautiful even after removing it.. I so excited about the possibilities to look absolutely perfect, b/c that's what this makeup does.. IF YOUR CHEAP, and not creative in wearing makeup, then this isn't for you.. but if you are then you'll love it.

I love the coverage it gives but there is t many shades of foundation. Also when I called for customer service they where very RUDE I will keep trying my makeup so far I love the product but hate the customer service they are very willing to take your order but after your purchase not as helpful or available.

What a ripoff in the name of 30-day Free Trial. Customer Service is the worst third grade possible ever!!!! my newly wed wife wanted to try it for some occasion and we paid extra for Rush Shipping. we ordered on Feb 27th and i called them on March 2nd to ensure hey we want this delivered by March 7th ... they promised .."YES, YES...BEFORE SATURDAY"... The package arrived on March 19th through FedEx Ground. Once you call to return there's 30 minute wait on the phone to obtain a Return Authorization and as soon as you get the RA number, she reads a loud disclaimer "ALL COSTS INCURRED for RETURNS will be borne by the customer" ... I spent almost $85 on this product of which $55 was shipping!, the supposedly RUSH Shipping, and of the $30 i'm expecting back i've aleady paid $11 to UPS for return shipping... Did somebody say? Free Trial... These guys should be reported to Better Business Bureau or something

Ladies, thank you , thank you and THANK YOU. I've been watching these commercials for some time now and was almost convinced on giving Luminess a try. I decided to go to this website first before buying and I'm glad I did because it stopped me from buying what seems to be a horrible product plus the heartache of dealing with their so called customer service. Keep up the good work, we need people like you to keep us all informed.

To all you wanna look good people this has got to be the best make-up kit for the most messiest junk of mush I have ever seen. My wife has used it and I can't begin to tell you how many times the hose has clogged up, or the front part has shot out a globb of goop, and messed up clothes. This has got to be the biggest waste to money I have ever spent, my wife claims this was a good bargain but slowly she is seeing the waste of cash being spent.. If you don't have it, by all means don't get it, go to the store and have them put make-up on you, at least they won't screw up your clothes.......................

What a total scam the company is a fraud and they are set up to steal money. Don't let them have access to your credit card. They send crappy equipment and have no color that match your face unless it is orange. When I called to cancel they said they would send other make-up and extend my warranty to January 31. Well they are refusing to give me the return number and today is January 29th. I am going to call and see if there is anyway way to get them shut down.

I purchased this system as a Christmas present for my daughter who wanted it very badly. On Christmas day she was so excited to use it only to be hugely disappointed by equipment that did not work at all. We spent the next 5 days trying to get through to their customer service to no avail. I finally got through to a human being when I chose the option to purchase makeup. How ironic? When I was ready to spend money, they quickly picked up the phone. I then spent 30 minutes on the phone with a representative who was condescending towards me and I told him several times that I had done everything the manual, website, dvd and any other piece of information I could find said to do when the machine wasn't working.

He finally says they will send me a new needle (not what the machine needed) and said they would extend my trial period. 2 weeks later they charge my credit card and tell me because I didn't call back in to let them know I received the needle they didn't extend my trial period as promised. I told the representative that when I called to say this new needle was working either, this wasn't considered calling them to let them know I had it???????????

The machine had pieces of loose plastic stuck in the tubing that I found on my own and this is why the unit wasn't working. The representative on this last call told me all my conversations were recorded and did I want to hear the one where I called about the needle. No, I remember the conversation very well!!!!!!!!!!!!!!

Do not buy from this company, it has been a living nightmare and the equipment is shoddy at best, spitting the makeup out in spurts. My daughter doesn't even like it and it has sat on the counter only being used twice since she got it for Christmas.

Pro's: Goes on easily and quickly. Customer service was helpful to me when I needed a lighter shade of foundation (they gave me two more bottles at no expense). My complexion looks very even. Better than conventional make up application methods. Con's: They need more shades of foundation (I have to mix to get the right color). The makeup is expensive. I use about 12 drops of foundation (not the 5-8 like they claim) for a moderate coverage. Concerns: That it won't hold up in the humid Florida summers because of its water base. Water-based makeup tends to "shift" in that kind of weather but I'm hoping that because of its 10 hour wear claim it will have staying power. All in all, I really like this product and it's been a lot of fun to play with.

Here are my pros and cons about the Luminess Airbrush/cosmetics

I have been using my Luminess airbrush for a month now and really do enjoy it! You do have to take the time to learn how to use it correctly in order to get the most flawless coverage. I bought the basic airbrush with one speed air compressor.

The only troublesome issue I had was that you really need to hold the airbrush button in an akward position in order to get a small steady stream of makeup, otherwise it sprays too much or none at all. It only took a few applications to master where I needed to hold the button. Since you have to pull the airbrush button back with your finger it is a bit uncomfortable applying your own makeup. I wouldn't reccomend it to anyone with arthritis or hand joint problems. It seems like it was made for spraying on others rather than yourself.

It also takes more than 2 minutes and a lot more than a few drops if you don't have absolutely clear skin and want to cover red spots/blemishes. On the positive side it feels weightless and looks flawless when applied correctly. Since it's waterbased, it really improved my breakouts even after wearing it for 8-12 hours. On the down side if you get any little amount of water on your face it will run. Sweating doesn't seem to make it run, just water. So avoid going out into the rain. ^_^

The makeup does rub off if you put pressure on it, such as blowing your nose. You can rest your head on your sleeve and not worry, just don't rub your face around if you don't want makeup on your sleeve or a blotchy face.

What I really enjoy is how close the makeup matches my skin tone. I have very fair skin with yellow undertones. All foundations I found at stores had pink or orange undertones which made me look like I had a red face. One thing I didn't quite understand was that the fair package Luminess sends you starts with bottles 2,3,4,5 even though they have a bottle #1 shade which is lighter than the other four and matched my skin tone the best. Since #2 was very close, I bought #1 and use it everday. The face shimmer has a very pretty opal sheer to it that I get complimented about frequently, especially during the snowy season!

Those are my pros and cons. If you are willing to spend some time perfecting your technique, you will most likely enjoy this product. If you hate wearing makeup and dread spending more than ten minutes getting ready, it may not be for you. I will continue using this product since it works for me.

I bought Luminess Pro System and I love it!!!! Its truly a wonderful product. It makes my face look flawless and I get comments about how good my makeup looks all the time. The only bad thing about this product is the fact that its not water proof! A few weeks ago I went out with my friends and while waiting inline to get in a club it started to rain and of course i didnt have an umbrella! then suddently one of my friends said "Dude ur making is dripping" and i didnt believe her then she showed me her mirror! OMG it was true my makeup looked awful! One of my friends suggested i return the system i told her i would never return the system i love it! i told her i just had to make sure i had an umbrella with me at all times just incase it rain. She thought i was crazy! I have tried every brand of makeup available u name it i have tried it! and by far this is the best product. I know it may seem a bit expensive but its truly worth every penny I promise.

This company SUCKS!!!! A few weeks after reciving my system I contacted the company to have the stylus replaced because it was spitting out my make-up when I tried to apply it. I went through the cleaning process but it did not resolve the issue so I asked that they replace the stylus at which time I was informed they would not because the warranty was invalidated by my use of another airbrush make-up. I informed the rep that although I had asked about another brand of airbrush make-up luminess does not have a foundation that matches my skin)I had ordered it yet. They still refused to replace the stylus. I informed them that I would be stopping payment on the balance of the system since they could not stand behind their product. They told me I could purchase another stylus...yea right!!! They sell a crappy product why would I spend more money with them. I now use a airbrush system from Dinair Make-up Company and it is wonderful. They have a better product and more color options. This is also the company the REAL PROFESSIONALS use not just paid actors on an infomercial. The only drawback...it is hard to get through to customer service...but when you do they are wonderful.

I love my Luminess Airbrush!!!! I don't like the shade of blush or bronzer. Love, love, love the gold shimmer. I've had mine almost a year and my face looks great. Everyone commits on how good I'm looking, not on how good my make up looks. I wear IT, it doesn't wear me, how fabulous is that?!?! I use to be Bare Essential girl and still use alot of their products, but never for foundation anymore since I've found Luminess. I do use Mineral Veil over my airbrushed foundation and absolutely love the finish it gives me. I'm 45, I have fine wrinkles, dark spots, large pores and use F6 foundation. I get great coverage, my pores look minimized, my wrinkles are minimized and look fabulous! My Bare Essentials looked heavy on me, didn't minimize my pores and emphasized my wrinkles. I had to wear alot to cover my dark patches. I would recommend this to all. I love it and don't ever want to be without!

I ordered this on May 15, 2008 called and tried to cancel that night. I was told to call back the next day then told to ball back that afternoon then the next day. The last person said nothing was in system for me so it wasn't ordered. I said so this has been canceled right? I was told yes. then I got 4 over drafts from my bank. I only use my account to pay bills, so we only put in what the amount we need to cover charges. My bank reversed the charge back into my account. I have been trying to get them to refund me since I found out about the charge. The product was sent to my house I refused it! It should never have been sent. they did send me $29.99 I wasn't sure what this was for I had thought they were splitting the difference for the OD charges-well this is far cry short of the $62.99 and $110.00 over draft charges, not to mention my time I have spent on the phone between them and my bank. I was told by the company that they don"t have any calls showing up from when I called to cancel this. My husband and son were standing not far from me when I called. On top of it the phone number that was given to our bank, well seems it doesn't work. imagine that. I will be putting a complaint in with consumer protection. this is wrong and if this is how they do business this is not a place I would recommend. Brenda Schmidt ,Wisconsin

I am very happy with my Luminess products. I am 52 years old with fairly good skin and like so many others, some undereye circles and uneven skin tone. First of all, I am in no way associated with this company. Actually, even before I received the package, I felt I had made one of those impulse purchases and I would most likely just return it. Also, I have used an airbrush in my career as a pastry chef, so I have a feel for how it works. Even so, the first few times I used the Luminess I put too much on, didn't let it dry between coats or pressed too hard on the button. I use the airbrush every day and it doesn't take long. It's so much easier and less messy than liquid or creme foundations. I will say that since I liked the airbrush idea so much I did a little research and ordered foundations from the Dinair and Temptu companies. I found the Luminess to be a litte more "dewey" than matte, which I prefer. Dinair is OK. My favorite is the Temptu, but I cut it with water, as it is a little thick and the airbrush gets "spitty". I am amazed at the coverage ability of this makeup, whichever brand. It takes very little to conceal the occasional undesirable mark or spot. Undereye darkness is neutralized and the makeup doesn't cake up in the creases and wrinkles because it is so light of an application. I use the Luminess blush color with the tiniest drop of bronzer added for a nice glow. Airbrushing really is quick and easy if you give yourself a little time to get used to it. Again, I am very happy I ordered this product.

I am 44 and my skin is in good condition. I do have some age spots and dark areas under my eyes that I need to cover. This product does it very well. I did find that I need to blot the makeup on with my finger under my eyes. The air brush tool does not get into the fine lines under the eyes. The infomercial states that it only takes 6 drops to cover the whole face. WRONG!!! I personally don't know anyone who would require so little coverage. As I said, I have pretty good skin and I use about 24 drops (3 applications of 8 drops each). That being said, it does cover well and gives a uniform and very natural look. The makeup is waterbased so it washes off very easily. On the downside, if your eyes water or you're going to see a sad movie, be ready with the tissues, the makeup will run. But if you don't get it wet, it does stay on all day. It applies very quickly. Maybe some of the other reviewers didn't watch the DVD. It is essential to watch the DVD that comes with the kit before you try it. If you don't, you won't be happy with the result. Overall I'm very happy with it.

OMG what a complete waste of money. This is such shady business. I ordered this online for the 4 payments. Well low and behold they charged my card for the ENTIRE amount. Not to mention I did that payment option for a reason. When I called to ask them to fix it they were rude and told me too bad they have NO access to their money department and did not have a higher up. They gave me false names and would not help me. I told them I would refuse this upon arrival and they stated that would be fine however, they charge a "restocking fee" I then said okay so how do I return it? They ask you to call ANOTHER 1-800 and you have to ASK permission to return it. They also let you know you will be charge 25% of what you paid for the return. I am completely going to do all I can to help others out there save their time and money! Its such a ridiculous scam!

In my opinion, it takes way too long to apply the makeup. I have gotten my face airbrushed before and NEVER did it take this long. The machine is very slow and the makeup comes out way too slow. They tell you not to pull back on the trigger too hard, but sometimes, I can't tell when the makeup is coming out. Real women don't have time to play with their makeup all day long; we need to apply it, have it look great and get out. I hate that I purchased it and will return it. I will be out of 60 bucks in shipping and handling fees (and another 25% fee which THEY NEVER TOLD YOU ABOUT), but I don't need a machine I will never use. I mean come on, I have to do my make up 1 hour before I leave just to make sure it's applied right. Who has the time to spend 1 hour on makeup alone. NO THANKS...PLEASE DO NOT PURCHASE THIS PRODUCT. IT'S A RIP OFF!!!! ALSO, I AM GOING TO REPORT THIS COMPANY TO THE BETTER BUSINESS BUREAU FOR NOT TELLING THEIR CUSTOMERS ABOUT THIS 25% FEE WHEN YOU RETURN IT.