kaspersky
1
After purchasing a new hard drive, Kaspersky was installed instead of Norton. I did not ask for that, and after eight months, I found no benefit, and even had to install a spy protection program, so Kaspersky was basically useless. However, Kaspersky was expiring (why after 8 months and not a year?) so I attempted to click "renew" to be "on the safe side".
Here's what happened:
1. The pop-up link to renew now" didnt work/was a completely dead link.
2. When I navigated directly from the program to their site, it overtook a page I was working in on something else, and I lost that.
3. Surprise! The website literally says, "if you want to renew, all you have to do is purchase a whole brand new product!" Big cheshire cat grin from Kaspersky. Insulted, but wanting to get it over with, I went on to purchase.
4. The number of hoops to jump through, saying no to all the extras they are trying to sell you is criminal. After that you get to the order page finally.
5. The order page starts navigating toward the next page during typing in the phone number (It happened to me five times.)
6. The first order page (yep, there are several) does not include a dialog box for state, later a whiny little red message holding up the whole process says state is required! Duh!
7. I enter my credit card information, where I am painstakingly aware of every minute detail of my billing address that counts. Problems, problems. Unfortunately the page now "can't be displayed" so I must start from the VERY beginning.
8. FOLKS, if you are still with me: I was only trying to renew an existing product and Kaspersky WON'T LET YOU RENEW, you must buy a whole new one AT FULL PRICE. I try four more times, five in all. I got nowhere!
I was concerned that I would run into more problems when the new product download discovered the existing live one running. That probably would have been a major nightmare. But that didn't happen.
Instead I found the following SOLUTION:
1. Googled Norton and navigated to their site.
2. Selected product and filled out single page with all payment information (all of that is done in only one page, folks!)
3. Purchase went through with no problems in seconds, new page came up for downloading (its in e-mail too, but you dont need to go to it.)
4. Pressed download viola, it all installs by itself with no babysitting.
Deleting Kaspersky was not easy. I had to download a separate zipped folder for special software to get rid of it, that was on some techie site. There were about a hundred other desperate pleas on web forums with questions such as "Help, how can I get rid of Kaspersky??? I've sweated buckets for weeks over this but nothing works"...
RECOMMENDATION: Simply follow the steps under the SOLUTION heading above and go with Norton. Don't go down the Kaspersky road, or you will waste your well-earned Sundays and money on garbage. Note that the recommendations here are nothing but cut and paste from ads, and they are most probably from Kaspersky propaganda.